Customer Reviews for Alpharetta Marathon
(U-Haul Neighborhood Dealer)

Rating:

5.0

Aju could not have been nicer and more accommodating. When one has an issue, this is the guy who calms you down and resolves your issues. So grateful to have rented the truck at this location.

Rating:

3.0

The inside was filthy when I picked it up.

Rating:

2.0

Truck was dirty, checking in and getting the truck took awhile.

Rating:

5.0

Extremely helpful staff. Clean. Safe location. Would recommend to anyone.

Rating:

5.0

The return procedure in the app was simple and self guiding and this location had enough parking spot.

Rating:

1.0

The truck was extremely dirty. The truck had mechanical failures

Rating:

2.0

The man at the counter did his best. The process was not clean. He did not have access to the right key set to access the lock box to get me the key to the truck. He had to call someone, it took 30 minutes to get there. She used a tablet to enter all the information and could not get it to completion. She called someone and said to proceed. That all took 45-50 minutes.

Rating:

2.0

Had no idea I had a reservation, insisted I did not

Rating:

3.0

Check in and check out should be more easier.

Rating:

4.0

Person at the location should have more knowledge on Uhaul rules/rent/prices etc.

Rating:

2.0

Provide what has been ordered and paid for. Clean it out better. Document the problems with the vehicle.

Rating:

3.0

The service was good however, there are issues with the truck (with the steering) and I had preordered 4 days before the moving blankets however, this location doesn't carry the moving blankets.

Rating:

4.0

The tuck is unsafe and should be taken off the road. There is so much play in the steering wheel it's a significant challenge to keep the truck between the lines. I realized it once it was too late but did consider at severals points stopping and asking haul to change the truck out during the middle of my trip. It was very scary and risky. This truck must be repaired. Also, I was charged for a coverage I did not approve ($28) and would like to determine how to get it removed.

Rating:

4.0

Have vehicle available at location setup for rental.

Rating:

2.0

Vehicle is out of condition ac is not working continuously

Rating:

3.0

The alignment on the truck was terrible. I had to turn the wheel to the left to keep it straight. I ordered and was charged for a furniture dolly but never received it. When I picked up the truck it had slightly over a half tank of fuel. When I returned the truck, the representative told me that it had been full. Thankfully I had taken a picture before I left.

Rating:

1.0

Horrible rates tire was low picking it up

Rating:

5.0

Wanted to pick up at a location closer to me but this worked out.

Rating:

1.0

WORSE customer service. Rude and dismissive attendant. After this experience I may never use U-HAUL again!!! Deleting the app now.

Rating:

5.0

The check in/check out person was especially helpful

Rating:

3.0

I don't feel that the gas was full to the exactness when we picked the truck up. We were told that there was an appliance dolly and there was not. It appears that we were not charged for it.

Rating:

5.0

My reservation was originally for your Buford Drive location. When I arrived to pick the truck up there was no truck available. I was directed to another location 15 miles away, but after calling was told they too did not have a truck for me. The reservation person was finally able to direct me to the 5715 Atlanta Highway location where a truck was confirmed. While my experience at 5715 Atlanta Hwy was great, my overall experience was awful. I lost two hours of moving time and had to work well into the morning hours.

Rating:

4.0

N/A

Rating:

4.0

The location is very convenient because it’s a gas station and you can fuel up right there when your finished.

Rating:

5.0

The online experience is awful.

Rating:

3.0

Truck was not at all clean when I took it. I had to clean myself and had to put plastic on the floor to keep my stuffs clean