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Susan H
Customer Reviews for Alpine Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly counter help!
MARK WVery good experience very professional and very helpful
Anthony SGreat staff, equipment always in good condition.
James BThe app is horrible GPS does not work correctly trying to scan the barcode was a nightmare
William CFor the first time I rent a U-Haul and I got the worst deal, I think I wouldn't use it again or haul unless it's something very urgent, but I wouldn't recommend it unless there are nicer people.
jesus hReally good experience with this location.
Frank DNothing very happy with the people there no problem with the truck quick and easy very nice to work with thank you 🙂
Melanie MGreat experience! Fast check-in when picking up the truck, fast return at the end of the day, overall I would not change a thing! I'll be back to this U-Haul center the next time I need to rent a truck for moving.
Bradley SThe guy was super friendly and even put up with me coming a little early and blubbering like a baby super helpful
Carrie GGreat help, great service. Easy to access.
Felicia HVery professional and efficient
Michael S👍
Mbangana Meverything went smooth
David DGreat staff and always prompt and professional.
James BGreat customer service. They have knowledge and were very helpful.
Richard JThe guy that helped me was great. I didn't like I couldn't pick my truck at the place I first went to. The windshield wiper went flying off during a heavy rain.
PATRICIA MMake sure vehicle is ready to take. And make sure that they update office equipment.
Paula VEverything was smooth as silk. Will definitely use again.
Michael CGreat staff, professional and prompt.... very easy to work with.
James BService was excellent. No improvement needed
Patrick WI rented from U-Haul and many occasions and they always come through with great service.
Sara BAlways rent from this location. Best uhaul in Rockford area.
John KCustomer service at this location was very nice and professional. I forgot the young mans name, but he was very pleasant, aware of our travel distance and provided us with the best possible vehicle for the long distance. WELL DONE TO ALPINE AUTO CENTER!!
Patrick Wnothing to improve good prices
karen NGreat service! Fast process!
Randall SNothing! Amazing location!
Laura OI've been coming to this location for years and the service is outstanding
Stephen MThe dude checked everything, was courteous, and made checking in the truck a breeze. I had a good experience here.
James MExcellent customer service.
Tyler GAbsolutely nothing, everything was perfect.
Joel TNothing the customer service was warm and pleasant. I would most definitely recommend this location.
denise lBery friendly and fast service.
Catherine WAlways accommodating... I've them for about 9 years
Frank LI really appreciated the staff there. Super helpful & kind. This was my first time ever renting a UHaul and I am overall very pleased with my experience and would definitely recommend as well as rent one again! Thank you for making my move easier!
Abigail MWe rented a u haul and paid for it we were getting calls when we didn't pay and it was due I ended up paying more than I should have been charged for the truck because we extended our reservation and so I thought it was paid for they were taking the money daily out of my account so up until a tow truck came took it from us with personal belongings or someone who passed and a mattress on top a brand new mattress come to find out from the tow company as we r trying to get out things they were impounding it because they reported it stolen and they never called and dealing with a death and everything else I thought it was paid for as well never one time contacted us again about the rental money due owed or anything else until the tow company came to get it they never told us what was going on the tow company did wayyyyyy more tjan they had ane our new mattress destroyed and theu told other people not on the contract where the truck was and when it was going to be there so glad u can tell strangers not us when and where it was going to be so never again thats bs.
KTOE LThe people that run that location are great they go out of their way to make sure your happy greatest location in this area thank you for great seevice
Joshua MThe only thing that made this location low on my list is the location. To those that don't know Rockford that one way street right on a corner is confusing. No one wants to be driving down the road in a truck to turn around and come back up.
Tammy NRepresentative was very friendly and helpful
Charlene SI hate your app. I never want to use it again. It should be burned
Malcom GThe headlights for the truck were god awful. They need to be properly aligned so they face the road and not the ground right in front of the truck.
Austin SThe worker was very friendly. Processed paperwork, hooked up trailer for me and I was on my way in less than 10 minutes. Upon return, same person unhooked trailer and I was on my way. I am very pleased with the entire experience.
Timothy EHad a lot of equipment available Serviced me in a timely manner
Richard DGreat place.
James BGreat place to rent from.... very efficient and professional. Highly recommend.
James BAlways polite,Great customer service take the time to answer cares and concern of extended times and services.Cost is affordable OVERALL UHAUL IS THE BEST
Florence TNever got my $100 deposit put back on my card so if you can please figure it out
Amber SThe truck I had the power steering was going out and the breaks ! Never got a response back
Demetrius TN/a
lou s