Unfortunately they will be going out of business soon.
deborah raatz
Customer Reviews for Alpine Auto Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was told that if I paid a cash deposit, I would receive a cash deposit at drop off and when I went to drop off the U-Haul I was told I will receive a check in the mail. I hope this is true and I have patiently wait.
Lisa HoweExcellent service and very friendly
James ThompsonBoth guys did a great job hooking up the trailer and checking lights, etc. Making sure I got the trailer with the good tires for this long trip was a great idea, thanks.
Marc ContevitaThe guys who run this location are knowledgeable, helpful, professional and courteous. Great place to do business.
MARK PLUMBERGExcellent and Fast Service, Thank you so very much
Suzette MendozaBest uhaul location...great service and help
JASON ANDERSONvery easy to deal with, had issues with mileage not being correct but return location went above and beyond helping fix the situation.
Joe ValadezShared location with a waste disposal company. Yard wasn’t organized. We did like the contactless check out!
Susan ShifflettGreat service!! Will recommend to others! Albert and Mike are great
michael SanchezMr. Ramos is an exceptional sales representative who serves his customers with up most respect and satisfaction. A truly polite individual.
Jesse` GarciaMike and Albert went above and beyond to help us get a truck locally. We live in a remote location and were fearful that we might have to drive a long way to get the size truck we needed.
Rose Mary DennisGreg went far above and beyond to make the transition go smooth.
David MolinarGreat and friendly service!
Christina MoserThe guys helped me hook up the trailer, had everything ready for me. Very good customer service.
Ben TelescaThey bill me with extra chargers after I return the truck
Maurycio BustillosThe man that runs this store was incredibly nice and helpful. I would definitely rent with him again. He was dealing with a lot of calls and walk ins and still somehow made me feel like I was his sole focus. The trailer itself could use better tires, and it could use a spare tire and a jack. I got a flat on the front driver's side tire from a stick. I took it off because I had my own jack and took it into town for repair. They patched it just to get me back to my destination.
Edward MaxwellThey were so helpful. After I hit a deer with my own car; I never would of been able to get my car back to Beaumont with such ease! Thank you!
Walter CrawfordEasy drop off/return process!
CARI BRUECKNERCustomer friendly, quick check out. Will use again
Donald TharpDuring Thanksgiving holidays I was very please with fast and courteous service. Even though my transaction was done on line, the location had my equipment ready and waiting as promised. The two gentlemen had great attitudes even being there on a Friday after Thanksgiving. Hats off to Uhaul
LAWRENCE CASTILLOThe bigger issue was U-Haul calling the day before to tell us that the 26ft truck we had reserved really was not reserved and we would have to drive two hours to get one. Now we have to rent a second truck to make this move work. HORRIBLY DISAPPOINTED with U-Haul. They did NOTHING to help us. They were in CYA mode.
Greg McKayThe truck I rented was clean but smelled like someone smoked in it. Otherwise, everything was good. The staff were friendly and helpful.
JASON MANYXThese guys are awesome! I've used U-Haul many times and this was by far my best U-Haul experience. What ever you are paying these guys, it is not enough. Thank you for employing and retaining such consumate professionals. I will definitely be back.
WILLIAM LAWSONMove trucks to alternative locations when crowding becomes a problem.
Warren ShaulAlbert and Mike do a great job
MATTHEW REAGANGreat work!!
Tammy LuedersThe uhaul was dirty when we rented, but I was charged $30 extra as a cleaning charge. Ridiculous.
Russell WatsonThe equipment did not have functional a/c. Uhaul problem I believe.
Denise GendreauVery polite and patient people.
DAVID MOLINARGreat customer service.
Dexter WakefieldCabin was not clean, very sticky.
Luis Geraldino FelicianoDrop off 3379 sunrise blvd Rancho
GEORGE MCKINDRAVery helpful staff. Will definitely use them again.
June RappGreat experience returning equipment.. was quick, and no hiccups. Wish I knew the gentleman’s name that assisted me but very friendly and removed equipment off my truck with gratitude.
Benjamin MadridThe auto transport I turned in had an Amber passenger LED inop, made it had to see trailer in mirror when dark out, replace bulb.
Mark VinoThe staff is very friendly and helpful.
John HeinerThe staff was very friendly and helpful. Pick up and drop off was fast and easy. I've rented here twice and both times received the same great service.
Alice DownieThe 2 employees i dealt with were very courtesy, knowledgeable & helpful.
Thomas RawlsI recommend having a designated area for drop off. Wasn’t specifically marked.
Kirk LagingPlease clean floor. Every piece of furnitures and box arrived with GREASE on the bottom. When I put furniture down it trashed my house with grease. Unacceptable for the price I paid for the truck.
Fernando SanchezDrop off went very smooth !! Excellent service!!
Kurt HersonThank you! Wonderful service.
Kellie HillEmployee was very friendly. He assisted us with hooking up the trailer and ensuring we had a safe trip!
Thomas ZimdahlThey are always very professional, efficient and helpful.
William KiblerThis was not the original pick up location. The location that Uhau's sit said had trucks was Pecos, TX. This is highly misleading and we had a lot of trouble, having to drive 100 miles out to Alpine to actually get a truck. Uhaul reps explained that they cannot garauntee a truck but if they were more transparent and honest on the availability of equipment in rural areas, we would have planned very differently. Of course, being unaccountable to anyone, Uhaul will do what it wants, so I just advise all customers in rural areas to do their homework before booking online.
Hector RodriguezWe would like to Thank Mr Albert Ramos for being there for us. He was very helpful and very professional. Thank You !!!
ruben molinarIt was a seamless pickup. Everything was ready to go - we were in and out in about 20 minutes.
Paul MayeuxI could not have been treated better! He was so very helpful and worked to get us the best possible deal.
Nancy Rolleverything was great
Elvenia De La CruzNothing, Michael was most helpful in Alpine
Michael DoryI was charged a $15 equipment substitution charge but we didn’t change or have extra equipment
David LambrixTruck was not cleaned out on riders door deep inside the compartment where it appeared someone had vomited at some point. Also, found a remnent of a marijuana cigarette under the passenger seat. Glad the Border Patrol drug sniffing dogs didn't check out the cab when they checked out the truck at the border checkpoint.
CASEY MANUEL