The incline location do an excellent job! Highly recommend!
Michael Lamanna
Customer Reviews for Alpine Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
excellent condition truck, excellent rental experience.
Lisa KostVery helpful and flexible personnel.
Fredrick Hattonthe Asst Mgr at Alpine Ihaul place was beyond kind and helpful…
Timothy ONealThe back door of the cargo van was very difficult to open.
SHERRILL ANN DANAAmazing customer service
Ofer BruhisEnsure vehicle has no leaks; storage area with water leaking into interior when picked up truck. No alternatives available at site, re Cab did not seem sealed, noisy with air leaks. Passenger door required forceful slam to close.
joan battainiU-Haul reps were very nice individuals.
Brian AlhandyThe staff were extremely friendly and helpful. The location was easy to find and access.
DENNIS THARPGreat experience. Nothing is needed to improve the service.
Maureen RielliBe more honest about what charges actually are, and honor promises made about charges.
gerald williamsCustomer service was A+++ dispite the website booking page throwing a 504 error.
Eric MoselVery friendly. More than willing to answer questions and explain rental details. Highly recommended.
Mich AvantHave used this location before on several moves. Very well organized
joel nobregagood job guys
radu munteanuThese guys are the best! They are always so helpful and and friendly. From renting trailers to renting multiple storage spaces, they are always here for us. Thank you guys!!!!
Marla GalassoGreat job please let me know if you found nuts or bolts from the move thank you.
Edward JonesVery friendly, fast and hassle free. Will definitely rent from you again, thank you!
Lori CatesDave is awesome!
Jennifer Zuongdave was great!! so is josh!!
Jack SnyderYou were very helpful with my move..
Richard GarciaNothing! Rich and Dave were so helpful from beginning to end!
janice greenwaldBest service and very clean truck. It drove well. Very pleased.
Shirley MuellerExcellent customer service at this location!
DAVID MCKNEELYDon't act like you hate your job so much.
Amanda RelyeaGreat manager. Van was pretty dusty but fully functional.
Karl HansenHaving a 2-3 pickup trucks at this site, would increase your business. Only having one hurts your business
Joe PadillaFantastic customer service and rental worked out great, thanks!!
AMY CORNELIUSWe encountered very helpful and friendly customer service. Equipment was perfect for our needs. Thank you!
Maria PowellStaff was Excellent!
John KleinGREAT SERVICE AS ALWAYS , THX AGAIN!!
PETER ROBERT SPAINI left my cargo strap in the trk. From a rental 3 days ago, and it was still in the trk. , I needed it to secure my wifes Motor bike in back of the trk. Very happy to find it, Thank you. A very efficient operation.
ANDY ANDERSONIncline vlg. Has the best U-HAUL GOING, have used them for over 20 years. Always good service and staff.
ANDY ANDERSONDave and company very friendly and knowledgeable about the equipment. I have rented here many times before and will rent again I am certain.
James MapesGuy who helped me was great
Ken MattsonGreat employee . He was very nice and helpful thanks for hiring him
greg kurathDave and Josh were both fantastic! Everything went off without a hitch (Ba boom, tishhh) 🤣
Scott WildermanDavid is great!
joseph RousseEverything great! See you again in October.
TODD HIPSLEYClear the car had not been serviced in too long.
Noah SchenirerPoor cell reception so dropping off via U-Haul app took a little bit
MICHAEL DOHERTYA bit disorganized but easy and good to have available
Tracy Hackbartawesome service as always , thx again!
PETER ROBERT SPAINThe kindness and flexibility of the team was amazing -- I really appreciated how quick they were to help support me with a different option when i realized I didn't have a hitch, and the kindness they showed as they acknowledged my concerns around the change in plans. They made me feel incredibly comfortable and valued!
Molly MullingerGREAT crew at incline storage!
Steven SwanNot much, same excellent curb to curb service I count on and they deliver.
James MapesSuper helpful staff at Alpine Storage in Incline Village. Thanks to both Dave and Ricardo!
Monica HaverYour agent Richard is an allstar, a great asset for your company!!
Julie PaulDifficult to know exactly where you can drop and leave a trailer. Parking spots are on an incline so un-hitching and getting the trailer to stay is difficult. Uhaul doesn’t provide wheel blocks or a stand or any other tools to keep trailer in place.
Sean DonovanThanks Josh
Valerie BakerExcellent service as always!
PETER ROBERT SPAINBest in the Tahoe area!
Harry CushI'm sorry I cannot remember the name of the man who helped us (he had glasses, ballcap and short beard), but he was super helpful and we really appreciated his assistance. Truck was super clean and he gave us good info about the incoming weather and how to drive the rental truck. He is an asset to UHaul!
Ellen FraserVery quick drop off
Scott Mullanvery pleasant gentlemen at the helm. Excellent Truck. Thank You. Peter
Peter MarshIt was very hard to find the key drop box in the dark, lights were terrible and there were no signs to the key drop box. It's only visible if someone entered from a certain gate which took me a while to find.
Mahir DaylanThe local dealer should have recommended an LED adaptor for my vehicle when hooking up the 12 foot trailer I rented. As a result the trailer's electrical system caused a fuse to blow in my vehicle, and the trailer lights wouldn't work when towing the trailer. The staff at this location hasn't been properly trained to recognize this preventable issue. I incurred time and expense to have my vehicle repaired at the dealership. I escalated this issue to the regional manager and he decided that despite U-Haul being at fault, nothing would be done to rectify this situation. I recommend renting from a competitor and avoiding U-Haul at all cost.
WOLFRAM SCHYNOLLGreat guys. Please thank them!
Spencer LeeCustomer friendly.
Sudhir Mysore NagarajaUsing phones to check in and especially on returning the van/truck is absolutely positively stupid. Just because you are in the city and have great cell reception doesn’t mean everywhere else receives cell reception!!!! I wasted 45 precious minutes trying to return the vehicle using your app. Though I changed all my settings per your instructions, it did not work! Here in the mountains we do not get the cell reception that you folks do in the cities. And stop threatening in the text msg. that if a person doesn’t return it using the app, then they will be charged an additional $20.
Gayle Winston