Customer Reviews for Alternative Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alternative Storage

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James C. on

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Rindi M. on

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John H. on

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Joe B. on

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I booked this truck at one location but had to drive across town to pick it up at a different location.

Randy A. on

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Shannon D. on

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David was very kind and informative. I really enjoyed meeting him. The only negative is that I think I got a u haul that needs to be serviced. Beyond that though, all went as well as could be expected.

AMANDA H. on

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Friendly staff! Very professional.

Charles L. on

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The employee told me that if I turned the trailer in early I would get prorated for the $375 rate. I turned it in at a different location and was told that was a lie. I also had to buy my own trailer light converter, having to drive about 10 miles without trailer lights

Frankie L. on

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I turned my U-Haul in a day early and the man could not answer my questions as to weather we would have a discount applied for early return. I do not know if he was new or really not well informed.

Carolyn B. on

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Michael W. on

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Nicholas H. on

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FRED B. on

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mary I. on

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I was extremely disappointed in the way U-Haul charged me. Although the truck was on the premises, it took us 45 minutes over the requested time to finish unloading the contents into the storage unit. The manager could not "inspect" the truck until we were completely unloaded. For the additional 45 minutes, I was charged double. That included the truck fee, utility cart, and insurance fee. I feel that I was charged unfairly for the additional minutes. I understand a late fee, but to charge me for an extra 24 HOURS seems grossly unreasonable. I was disappointed by the unexpected fees and will NOT use U-Haul again for that reason.

Justin L. on

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Location was excellent and staff was excellent, as far as the understanding the extra time needed for local rental and costs was not at all happy with. I rented the truck for 24 hours, with rain being a factor and no help to load large objects had to rent for additional 24 hours. To my understanding it would be an additional 39.95. When i checked the truck in I returned it with only 27 miles on it used total. I was billed 96.85 for the extra 24 hours. Truck was only driven 2 times from the rental spot and parked then then back to the rental location. So i would rate the rental location a 10 but uhaul and the info i was given on the phone a 4 out of 10. Wasnt very pleased with uhauls total delivery. In my opinion very expensive for a local 27 mile round trip move. Not a happy customer with uhaul.

DEWEY M. on

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