Great prices and even better service
ROBERT J
Customer Reviews for Frazier Tire & Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everybody was friendly they went out of their way to help us to see we had everything we wanted I would recommend them to anyone
RODNEY Jthey had 24-hour drop off and the online self return was very helpful and convenient.
James WWonderful customer service!!!
Rena RVery accommodating. Experienced staff.
art cBetter signage at location for customers to find
Megan SSee my above comment.
Burton wThis man really helped me out . He met us on a Sunday and rented us a hauler when I had an emergency. Thanks a lot!
MICHAEL LI have no complaints at all. It was a very easy process from ordering the U-Haul online to final billing and receipt. Frazier Tire and Automotive was great to work with!!
Michael VFrazier Tire was awesome. U-Haul policy of charging weekend rate for Friday, a weekDAY is ridiculous!
Eddie DLoved the app process.
Katherine WVery friendly people and we had a pleasant experience.
Nadine BFriendly staff. Transparent pricing. Easy process. Will be my first choice for this type of service in the future.
Bradley CI reserved the truck for a 9 AM pickup. There was no truck until after 2:30 PM. In the meantime I received an email notice that I was late for my pickup. How ironic! The next time I need a rental I will try your competitors.
BARRY EGood trailer, Altizer’s was good to work with.
Travis ADrop-Off after hours was confusing. The gates are locked, but there is a key drop off box on the gate. I had to get online to figure out what to do. On the instructions, you are told to not block gates or entrances. I only rented a 20 foot truck, but there were gates everywhere and when it is dark, it is hard to try and not block a gate. Added lighting and a board with instructions would be very helpful.
Justin HPrompt and friendly service .. Will be do future business this location
Tony MAlways good service, very friendly.
Felix CExplain where key pickup box is located.
Henry JCrystal was a great help in getting a truck to move and getting the time to move. Great service and very professional!
William WTruck was running rough and breaks scrubbed. I accidentally left one of my personal keys on the uhaul key rink. I called the next day to tell them, they acknowledge that my keys were there and I could come anytime to get them. I showed up less than an hour later to find out that they rented the uhaul out that had my keys and had to wait 4 hours to get my keys back. The worst part is the keys were to my house and the only keys I had
Matthew MThey called 2 days later and wanted to know why the truck wasn’t returned? It was returned 2 days prior….. Seemed like a lot of lack of communication…
Amy OExcellent Service. Highly Recommend...
GERALD VFast and Friendly rental
John CNada
Adolphus dA++
Josh BVery friendly. Easy to pick up and return. No issues. Great service
Larry SN/A
BRANDON HThe rental paper claimed there was 1/4 tank of gas. There was 1/8 tank of gas. The rental person wasn't there when we arrived, even though we'd called ahead of time. Usual story -- can't get anyone to work, short-handed, COVID, etc.. I understand; but you can still be friendly, which she was not.
Christopher MThe hill to get out of there is nothing short of terrifying. I’m pretty sure this is the test to see if you are worthy driving the biggest rig they have.
Jim FAmazing experience as always, great people.
Randolph Pi was charged more than i was orginally told alot more i couls have just used my truck and bought gas and saved money
Christina BGreat place and nice people
Felix CSweet wonderful lady highly recommend
Morgain CThey lie to make more money
Gabriella MThe rental person was rude and short. They rented out my reserved truck before I arrived and stated it was my fault. I ended up with a 10’ longer truck than I needed and spent over $200 in fuel to rerun home. Therefore breaking my totally. Completely unreasonable people and poor business practice
Beverly CThe clerk just handed me the keys. I had to hook up the trailer myself.
Gary SBe more courteous. Show some empathy. Don't act like the customer is supposed to know everything.
Christopher SCharge the price that you agree upon to start with and not add after you already got the agreement etc
JASON CBest location I have done business with out of all the UHaul places that I have rented from.
Thomas YBest place I have ever picked U-haul equipment up.
Thomas YI just did a drop off
katrina mIf I could give this place a negative I would. The truck I reserved wasn’t at the location the receptionist was totally disinterested and had 0 desire to do her job. I sprayed the truck out where I moved to was muddy and there was mud in the cab I was fine with paying extra to have it cleaned because I didn’t have the supplies. The receptionist refused to take payment over the phone and then lectured me about how she would have to clean the truck. I paid the cleaning fee I don’t see how this is allowed to be done to lecture a customer that paid for the service.
Samantha M