Customer Reviews for Amals Convenience

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Amals Convenience

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

david d. on

Rating:

I reserved a 10 ft. thru U-HAUL.com for pick up for 8/31 @ 1pm EST. I arrived at approximately 1:15 - 1:17 pm and noticed no 10ft in lot. This is a very busy convenience store and U-HAUL is only a tiny part of their business (most lottery, cigarettes and beer.) I waited about 10 minutes, then spoke to young lady and provided her with my reservation name, phone # and Printed receipt. She stated, U-HAUL software has been screwing up all day! Let me see what I can do for you... At this point, I am calling BS! She definitely seemed very comfortable with this situation and I felt like a bait and switch from the moment I started talking to her. She stated she would give the 15' truck she has for the same price $19.95 as contracted for the 10'. I said fine, as I have now been there for 20 minutes. She says, I will cancel the original and create a new reservation at the same fees. Well, I did not receive a bill or estimate from her as, she said it would be emailed to me shortly. You can see by the contract 96846869 that it was generated at 1:37 that affirms my previous statement about arriving at 1:15-1:17 pm. Well, I recieved the receipt of estimated prices and my bill increased by $20. Before taking the truck back, I called your 800# and explained my situation and the associate was able to track the cancellation (Cancelled- Customer delay in picking up Truck) WHAT - 15 minutes late and they gave away my reservation? BULLSHIT! This place probably never had a 10ft available in the first place. Customer service issued a $20 gift certificate to cover the increase incurred, thankfully. She was very sweet and provided excellent service. I am not sure how U-Haul, can pay for independent distributors to pocket excess money and corporate pays... I think I am going into the rental business. Horrible experience. Will not rent from any center that truck rentals are not at least 50% of the revenue. Thankfully customer service provided a resolution to the immediate issue. Long-term - I will be thinking twice about using U-haul. All the best to you and yours, David

David S. on

Rating:

Customer did not leave a comment.

MAURICE M. on

Rating:

Customer did not leave a comment.

sherry h. on

Rating:

Customer did not leave a comment.

Krystal P. on

Rating:

Customer did not leave a comment.

Chintak P. on

Rating:

Customer did not leave a comment.

Alan B. on

Rating:

The return location is a convenience store. The gentleman behind the counter said there was no one there to help me. I couldn't wait, so he had me sign my name and provide my telephone number on the information sheet I had printed. I unhooked the trailer and left.

Nicholas L. on

Rating:

Great customer service and easy to check the vehicle out but the truck has a tire pressure light on and the front seat was damaged. Also, a heavy smell of smoke. Good price for what you get though.

Michael S. on

Rating:

Customer did not leave a comment.

Susan S. on

Rating:

Customer did not leave a comment.

John G. on

Rating:

This place was a gas station and the guy who runs the uhaul service was absent. Lack of communication made the experience weird. We worked the deal out fine, I did the transaction over the phone and got the trailer. Something was off with the experience as a whole. I was on my own to figure it out.

Penelope M. on

Rating:

Customer did not leave a comment.

TAKIYAH y. on

Rating:

Clean the equipment this was the worst equipment I have ever used. There were empty liquor bottles left in the door of the truck thank God I wasn’t pulled over by the authorizes.

Robert A. on

Rating:

Very nice and helpful! Told me how to get the problem resolved.

Anthony N. on

Rating:

Customer did not leave a comment.

Scott S. on

Rating:

Was a good experience, clerk was very helpful and even hooked up the trailer to my truck. Drop off was a breeze. Would use again if I have to

Joseph T B. on

Rating:

Customer did not leave a comment.

Jared G. on

Rating:

Truck was prepaid and checked in online with driver license etc; truck was still not ready at appropriate time and had to wait an hour while dispatched manually

David B. on

Rating:

Customer did not leave a comment.

desmond r. on

Rating:

Customer did not leave a comment.

Anne A. on

Rating:

Highly suggest using the self check in app or insist on print copy of drop off. Promises of emailed receipt sometimes works, sometimes doesn’t depending upon who is handling the intake. One fellow is extremely helpful, another not st all.

SAMUEL C. on

Rating:

Woman on phone the entire time I was trying to rent truck. Told me to get my own pads from a stack of bags in back of store. I got one bag thinking it had 12 but it did not. I did not request this location which was several miles further than my requested pick up location. I would cancel before picking up a truck at this location again!

Thomas G. on

Rating:

Customer did not leave a comment.

corlissa t. on

Rating:

Customer did not leave a comment.

keith c. on

Rating:

Customer did not leave a comment.

JOHN Z. on

Rating:

Customer did not leave a comment.

Oscar H. on

Rating:

Customer did not leave a comment.

Virgil B. on

Rating:

Best move ever, thanks to the availability of equipment at Amal's convenience

David G. on

Rating:

Customer did not leave a comment.

Charles L. on

Rating:

Agent helping me was awesome