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Charles W
Customer Reviews for Amazing Discount Botanica Pure Ashe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My AC problem was determined to be intermittent and it worked for them...very frustrating. The milage over-run cast me $90 + tax etc.
Terry HThe gentleman at this location is amazing. I only go to him and his location when I need a u-haul. When I call other locations know one ever answers the phone calls
darlene cMiles more than we used...we stayed local, Summerfield ... Not over 60 miles
Alex SI picked up the rental with half a tank and returned it with the same. I was still charged $31 for gas. I am not impressed and will be using Penske next time
Bonita RWish Mr. Tony wellness and good health forward after his recent knee surgery.
Jacob GRental agent did not tighten the trailer coupler, disconnected from my tow vehicle while loading the vehicle on the trailer. I thought this was a basic safety check before sending me out the door… Glad it didn’t happen while driving on the highway.
Rob APerson at this location was complaining about the return of 2 26’ trucks
Mike BRepresentative was not helpful. He lied about his need for the truck in spite of my returning it two days earlier. He asked to move his own equipment around for him. Lazy.
THEODORE SNo garbage to throw small things like soda can or a piece of papers
Filipana GHe had a dirty store plus he wasn’t trying to get to help getting the rate adjusted all because the pick up store lied won’t be back you haul ever which is sad because my family and I have rented over eight trucks in the past 90 days
Berton ETony was very helpful
Jeff CTony was great. Explained everything very well. Made the whole process very easy and Simple. I will rent from Tony again in the very near future. Thank you U-Haul and Tony.
Robert CJust keep doing what your doing for its working
angel cToo far from the original place to pick up.
Francisco MTony was absolutely Wonderful. Kind and very pleasant to talk to. Will definitely make sure I spread the word about this U-Haul/Discount store.
debby dMan yelled at me and called me names for pulling the truck in to park it, and then said I HAD to back it in although I was not told that nor was there a sign stating this. I pulled the 20 ft truck out and turned it around and perfectly backed into a spot. Man just took the key and said "you can go." Very rude, unprofessional, no ID that stated he even worked there. I have no idea what his name or title is. This was not what I expected due to the multiple times I have used U-Haul services. I also swept out the back since I was told if swept and clean I would get a discount. I also filled the truck with gas since I wasn't sure how to make it 3/4 full and wanted to be sure I didn't leave it with less gas.
tamara pI put a tick over a quarter tank of gas and U-Haul still charged me 15 dollars for gas. Not Happy at All. That is ridiculous. I put in the same amount.
lauren nVery pleased with all included in rental and will use again in a couple weeks
Dennis MTruck was very clean, pick up and drop off was very easy!
Raymond PNice customer service
lydia bThis place was very dirty
Brett CAbsolutely nothing the gentlemen were very kind and helpful. I wish everyone in florida were this way I'd still be there thanks again
Charles TGreat experience. The shop owner was extremely helpful and friendly
Robert PI was scheduled to return it Monday at 7 AM wait until extra day to do that while I was up in and I got there at 7:10 AM and it was closed. Your app forces me to read the store even though I wasn’t able to enter the store
CHEVELLE TNothing.
CYNTHIA CWhen renting and returning . Just make rental full 24hr . Dont give option of 6 810 etc.... its the same cost , but if cust doesnt return in 68or 10 as marked uhaul can and will charge another day thats just wrong
Anthony dI was charged for fuel when I returned it with the same amount of fuel in it when I left, I filled the truck before we returned it and was charged $42, and we were charged double, how an order for $103 turn into $212. I will not be renting from an independent contractor for U-Haul again, the truck was filthy when we got it, and we took a leaf blower to it before we returned it and the owner made us sweep it out saying it was dirty, he was very unprofessional in the way he spoke to us, and then he overcharged us by double
Scott TVery professional
reene pTony has been the best customer service provider from U-Haul thus far.
MANUEL RThere was a grey putty-like substance in the box container section but overall a clean vehicle.
Robert WNone
Rachel MTony made the difference! Otherwise I would never use U-Haul again. He helped us, guide us, and took care of us.
MANUEL RPositive experience. Tony was helpful and efficient. The truck was everything we needed it to be.
EARNEST RTony was very helpful and made the return easy and painless! Special thanks!
Steven SNice experience
Ray WThe truck overall was okay, but was a smooth ride, I didn’t know if everything would stay in place cause it seemed to feel like we were on a bumpy road at all times.
Dawn GThey’re so friendly and helpful! I highly recommend this place! I’ve found others to be so rude, but not this one! Love it!
linda sfirst class service!
James sTony was very courteous,,good guy
jim b