Customer Reviews for AMB Market

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AMB Market

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Brian P N. on

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Customer did not leave a comment.

Brian S. on

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It was near a bunch of homeless people living outside. Not safe.

Swaroop K. on

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Extremely rude and understaffed gig.

LaJuana W. on

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This location is very poorly serviced, the owner is rude and unprofessional. The truck was really dirty! The area is very unsafe, surrounded by homeless people. People arguing right in the store. Horrible experience. Never again

Juan A. on

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Better planning. Be more organized.

Yun W. on

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Customer did not leave a comment.

Jonathan M. on

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Jeff R. on

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This was by far the sketchiest U-Haul location I've ever seen. First off it's in the back of a shady looking convenience store. We found it by the crooked U-Haul sign hanging off the bottom of the front door. Then in a back room is a dirty desk, receipts and trash on the floor, a hookah in the center of the room, dirty laundry in the corner, security DVR hanging haphazardly from it's cables on the wall. Seemed everywhere we looked there was yet another example of the utter lack of any sort of care, cleanliness or professionalism. The employee acted like they had never rented a vehicle before, and had to get two other people to help them. When we got the truck the fuel level was not where they said it should be. Though looking at it, we determined they read the gas meter from the side of the truck and not directly on as you would were you actually sitting in the truck. They used the same method when we returned the truck (as we only drove it a total of 4 miles) so we didn't get charged for gas that was never in the truck. The truck itself was fine. However I would not recommend this location in any way.

michael M. on

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Dirty location amongst homeless encampment. The truck I rented was full of cockroaches, I immediately returned the truck.

Amy P. on

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The location is not well marked, and feel pretty unsafe (Skid Row). The personnel were really nice and helpful which made up for the location.

Robert J. on

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The drop-off fine and friend but an absolute dump in the middle of skid row with homeless people camped around facility. I thought I was in India. Also packing was sent to my location in LA and I had to take it back to U-haul since I flew to Portland to get the truck. OK value. R

Thomas D. on

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Consideration..

Bo K. on

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This location is on Skid Row in Los Angeles - not really the fault of AMB market - but definitely not a place to go for my mom!

Benjamin D. on

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This was one of the worst experiences of my life. There was no record of my rental, even with my confirmation number. It took over an hour for the jokers at the store to figure out what was going on, then I was told there were no trucks because one of the employees had his personal effects in the back of the cab. I then had to wait while said employee removed his personal items from the back of the truck (mattress, bedding, chairs, dressers, etc - I took photos!). I was then told there was no dolly or furnipads, despite my reservation, which meant I had to personally carry 65 boxes, by hand, one at a time, which took all day, and injured my shoulder in the process. I was then charged for the items I didn't receive, and the gas I put back in the truck! I'm going to leave a very honest yelp review, and in addition, I would appreciate a full refund for the disaster that was renting form this downtown uHaul.

Dazhana J. on

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Vincent R. on

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Terrible. The worst experience of my life. The guy took 20 minutes to show up and was extremely unprofessional. The truck was dirty.

issac G. on

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Really shady spot. They didn’t have what I had reserved online. I took the truck anyway just to get me out of the place. I would compare this place to a Walgreens for homeless people. It was rough. I would never take my family there.

Phillip B. on

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This is a dump of a Uhaul. I literally am switching to Avon for rentals from now on. This location is supposed to offer 24 hour pickup, and it doesn't. Its in a horrible part of town, in a liquor store. The person was an hour late to even open up the window which threw my entire day off. Absolutely absurd that this location even exists.

Daniel S. on

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The reservation associate was smoking hookah throughout the whole encounter, and had a very poor understanding of the U Haul system. It took nearly 20 minutes just to fill out the pickup forms, because he kept mistyping and messing it up - including putting 40 days as my estimated usage, rather than 40 miles. He had to call his boss, and still couldn't get an accurate estimate onto the reservation. When I returned the van, I asked about whether I needed to fill out any return forms, or have the mileage checked. The attendant said, "Nah, you're good, I got you on camera. You get outta here." Two days later, I got a receipt via email charging me for 2 days of service, not the two hours I had actually used it for. Now, a week later, the charge still hasn't been refunded, despite calls and emails with this UHaul location, and UHaul customer service.

Tyler B. on

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Wow! What awful service. Definitely using penske next time I move. Not only was the guy not there when I went to pick my truck up, but I had to wait a half an hour to find out that he had no idea what my reservation was. Then they made me a new reservation over the phone while hurriedly pushing me out the door. At the end, the guy said I could drop it off at another U-Haul. I problem. Which turned out to not be true! I called ahead to make sure it was fine to bring it to a different location, they said. So, I drove it there, dropped it off and everything seemed fine, until the uhaul rep called me an hour later saying I had to come back and pick the truck up to move it to a different location !!! What???? I asked if we could figure something else out, they said they would call me back. That was 2 days ago! No call, no word. Nothing. And now I get a receipt for almost twice as much as my initial reservation???? What the hell happened??? Please call me about this, I need a refund and an apology pronto!

dennis G. on

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Good experience.

Yetzy S. on

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Next time dont RIP OFF CUSTOMERS FOR EXTRA CHARGES THEY DONT EVEN AGREE TO!

Michael S. on

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Customer did not leave a comment.

David J. on

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nathaniel B. on

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owner is solid.. employees are completely insane... the location is like Dantes Inferno - it's hell on Earth. human feces... smells... trash everywhere... employees hand the phone to u and request you speak w the owner... employee smoking a hookah and drinking a Redbull unable to speak English... pure mayhem and careful where you step. C Level Exec

Joseph S. on

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Customer did not leave a comment.

Sara C. on

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This location was absolutely horrible. Not a good area at all and you should warn people that this location is in the heart of skid row. Nothing but homeless people everywhere. I did not feel safe or comfortable at all while I was there. The UHual woman was not even present she did the transaction over the phone and some other people working in the store handed me the keys and didn't know what he was doing at all. Horrible, horrible experience.

RINA Z. on

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The lady that helped me was fantastic, but the location was terrible.

Rebecca L. on

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This location is horrible! It is right in the middle of skid row surrounded by homeless folks shooting up drugs at 10am and police aggressively/violently trying to get them off the streets, they do not answer the phone, they do not stay in the office during the hours listed online, the office reeks of cigarette smoke, and they have one truck in the back of a lot of busted up cars..no place to leave your vehicle.

David B. on

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Customer did not leave a comment.

Marcos S. on

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Customer did not leave a comment.