Customer Reviews for Ambassador Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ambassador Auto

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Norman B. on

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We ordered the 15 foot truck online on 4/24/19 through U-Haul.com to be picked up at Ragland Rd, Beckley WV location at 9:00am on 4/27/19. We declined moving supplies throughout the order process but accepted the insurance. My credit card and driver's license information were entered and my credit card was charged $153.79. The email we received was not a receipt but an order confirmation to connect to U-Haul.com. I received a text message on 4/26/19 that I would be picking up the truck at Beaver, WV. I called the Beaver, WV location and spoke to the U-Haul lady who said that she had a confirmation that I would be picking up a truck there at 8:00am on 4/27/19. I told her we ordered the truck to be picked up at Ragland Rd at 9:00am and she gave me the 1-800 number to U-Haul. I spoke to U-Haul who said that the confirmation was for Ragland Rd but they didn't have a 15 foot truck there but she didn't understand why I didn't get a phone call or email explaining that. She said she gave me the additional 3.8 miles of extra mileage due to the location change. The location is 6 miles to my location instead of 3.8 miles and we were not credited for any mileage. My wife called the location on Saturday to confirm we would be picking up the truck at 9:00am and the man said the U-Haul lady doesn't work on Saturdays and he would need the truck number to release the truck. My wife called customer service who put her on hold and contacted the location. Customer service said they would walk the man through it once I arrived. I arrived at the location and the door was locked. I called and he then came to the door. He called the lady at U-Haul. She asked if I wanted insurance and I told her my wife had already paid for insurance and the truck. She said the charge to our credit card was a pre-authorization so I paid for the truck and insurance again which was $30 more than the first charge. The location was dirty and I had to walk through mud to get to the truck. My wife contacted our credit card company who said there was a charge by U-Haul and not a pre-authorization for the $153.79. My wife then called the U-Haul customer service number and was transferred multiple times and told the charge was for "services" but they couldn't say what those services were. My wife explained several times we didn't order anything except the truck and insurance. They were going to transfer her for the third time. My wife called the manager at the drop off location instead. Scooby said they could see the charge but not what the charge was for. My wife called U-Haul customer service again on 4/28/19 and was told that she would need to contact U-Haul online to discuss charges for moving supplies which she again explained she didn't order. They gave her the number to call which is closed on weekends. My wife filed a dispute with our credit card. We will never reserve a truck online through U-Haul.com and will not rent from U-Haul again.

Victoria D. on

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Customer did not leave a comment.

Tiphan M. on

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Customer did not leave a comment.

matthew S. on

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Customer did not leave a comment.

Eldon C. on

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Checkin took longer than necessary. Dolly and blankets not on truck upon arrival

Edward S. on

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Make it a bit easier to know where to pull the returning vehicle in to.

Timothy B. on

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Good job

Amy C. on

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Customer did not leave a comment.

Joshua J. on

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Customer did not leave a comment.

Elvin R. on

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Customer did not leave a comment.