Customer Reviews for AMC Investments LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AMC Investments LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

chris B.
Rating:

This was the second time I made an online reservation to pick up a truck in Millville, DE. two days prior to pickup, the location was changed. If a truck cannot be picked up at a certain location, you should not be able to make a reservation there.

Ben A.
Rating:

Have tried to call and email the main office about a charge/service I did not sign up for but charged. Everything was great from AMC except no one from their corporate office will respond!

Corey G.
Rating:

Customer did not leave a comment.

keith C.
Rating:

The drop off directions are not correct. The drop off was not accessible from swamp road.

Enosse N.
Rating:

Customer did not leave a comment.

Tim C.
Rating:

Customer did not leave a comment.

BRIAN B.
Rating:

Customer did not leave a comment.

PAUL M.
Rating:

would be better if was maned more hours & especially Saturday hours

Mark S.
Rating:

Customer did not leave a comment.

Ronald V.
Rating:

Paid for appliance,,none in trk...paid one way flat rate when turned trk in they said I went over with miles...I rented it flat rate not miles and only had trk for 5 hours.us they took another 12.50 out of my bank account.Why do companies constantly RIP people off.I would love someone fro. Uhaul to call me

Paul M.
Rating:

Customer did not leave a comment.

Robert F.
Rating:

Customer did not leave a comment.

Brian B.
Rating:

Customer did not leave a comment.

Timothy B.
Rating:

The operator was not very friendly. Had to drive next door to get someone to come back to the Uhaul rental office.

tom M.
Rating:

pick up time and location were changed at the last minute. Was not happy about that

Kevin L.
Rating:

Customer did not leave a comment.

Robert B.
Rating:

Customer did not leave a comment.

Kathie M.
Rating:

Customer did not leave a comment.

Justin B.
Rating:

Dropped off Trailer using the U-Haul return guide via webpage during the closing hours at the return site, U-Haul has definitely made it easier to return. Thank you.

Shawn M.
Rating:

Customer did not leave a comment.

bill D.
Rating:

Customer did not leave a comment.

STEPHEN N.
Rating:

Customer did not leave a comment.

James Q.
Rating:

Customer did not leave a comment.

Bruce M.
Rating:

The use of your web site to manage the rental was very difficult. It finally worked only with the help of one of your technicians.

John S.
Rating:

My satisfaction with retailers is excellent. My criticisms are with the UHaul corporate, your website, and your reservation system. Why don't you ask about the reservation experience and corporate communications, which are generally very poor.

Thomas A.
Rating:

Nothing Every hope was satisfied!

Cindy D.
Rating:

The ordered rental accessory was not on the truck and I had to pick it up at another location. Inconvenient but got the job done.

Lee G.
Rating:

Easy drop off after hours.

Bernard B.
Rating:

Customer did not leave a comment.

JIM E.
Rating:

Customer did not leave a comment.

Matthew K.
Rating:

The people at this location are great and very helpful!!!!!!! Once again the 800 number was horrible they said my drop off location was 1 hour and 30 mins from my house in Delaware. I called the 800 number on Friday when I picked up the trailer and the lady I spoke to said there was no way I could drop it off closer but I could tow it back to pa 3 hours away if I wanted to. Finally after calling a few times I was able to drop it Off close to my house. Your customer service on your 800 number is really bad expected for the last 2 people I spoke to, this experience with the 800 number makes me not want to rent from you again

STEVE Z.
Rating:

I had to drive 15 miles out of my way , because the uhaul place 1 mile from me did not have the trailer I wanted , poor planning by uhaul , uhaul had 2 weeks to get it .

David S.
Rating:

Customer did not leave a comment.

David G.
Rating:

Customer did not leave a comment.

mark J.
Rating:

Customer did not leave a comment.

Elizabeth M.
Rating:

Customer did not leave a comment.

randall S.
Rating:

Says open no one there. Sign said go down the street. Again no one at that location either.

CARNETT B.
Rating:

I GOT NO E-MAIL OR CALL, PLUS THE COMPUTER WAS DOWN , SO NO PAPER WORK.

Thomas U.
Rating:

Easy, what more can I say.

Gail D.
Rating:

The smartphone pickup is a great tool. The on line chat agent was very helpful. Without her I couldn't have gotten through all the prompts to pick up truck with phone. Probably would have been easier if I had watched the video on how to pick up truck.

Jim D.
Rating:

Customer did not leave a comment.

Adam S.
Rating:

Customer did not leave a comment.

Vincent K.
Rating:

Not much of anything A+ all the online stuff is great and customer service people are wonderful wish I could remember her name.

Bruce S.
Rating:

The address of the location says Swamp Road. However there was nothing on Swamp Rd to indicate it was a U-Haul location or that the actual location was on Dupont Hwy. It was very confusing especially since it was an after hours drop off and no on was at either location. The young lady on the U-Haul Customer Service line was tried really hard to help me out but could not find anyone to verify I could leave the trailer at Dupont Hwy without penalty. Also your Scheduling Center closed at 7PM and this was an after hours drop off which made it equally difficult.

Mary B.
Rating:

The windshield had been replaced in the truck so it had orange tape outlining the window. Driving down route 50 on our way to DC in the rain the windshield wiper driver side broke. Had to find an automotive place for replacement. Unsafe driving for 25 miles in heavy down pour. Replaced windshield wiper and got back on the road. Make sure vehicle is safe to drive after repairs.

Matthew G.
Rating:

Customer did not leave a comment.

mark P.
Rating:

Customer did not leave a comment.

Richard V.
Rating:

Customer did not leave a comment.

Esra A.
Rating:

Customer did not leave a comment.

Timothy L.
Rating:

Dropped off on time and was charged an extra day fee. No no at facility at 4 PM and stated they were open until 430

Greg R.
Rating:

note with address that access is on Rt 113; Swamp Rd address is confusing. Also, non-business hours drop-off was no problem once I figured out where the drop box was, but mobile app could not verify location so had to call in to UHaul to check in. It was a bit too frustrating and took some time to figure all of it out.

Charles F.
Rating:

The trucks were easy to spot, signage pointing how to get to them was a bit lacking for the facility for people not familiar with the area, however I'm sure all the locals know.

Theresa G.
Rating:

Customer did not leave a comment.

James H.
Rating:

Customer did not leave a comment.

Randall C.
Rating:

Great service good experience

Maggie C.
Rating:

There are trucks on either side of this huge property and both google maps and other map apps out you in the middle. The drop off box is near random sheds for sale yet we parked the truck almost a full block down with the other trucks not even near the drop off box. Hard to find, no clear directions. The shed office had an open sign in the window yet nobody was there and nobody answered phone numbers at 4:45pm.

JEREMY B.
Rating:

Have dropped at this location in the past. Easy in and out and convenient. Dropped after hours so have not had opportunity to meet personnel but always receive check in emails promptly. Will also use for pickups when needed.

larry W.
Rating:

Dropping truck off was as easy as I have ever had Had electronic confirmation in about an hour

George B.
Rating:

Customer did not leave a comment.

Christine S.
Rating:

Pick up location told us that we could get a day's credit if we returned the truck a day early. We worked VERY hard to return the truck within 24 hours only to learn that policy doesn't apply when driving a truck one way. Exhausted and frustrated having reached a goal that was not worthwhile.

Randall C.
Rating:

Excellent customer service

Dieter B.
Rating:

Customer did not leave a comment.

John J.
Rating:

Customer did not leave a comment.

Baylie F.
Rating:

Customer did not leave a comment.

Kirk R.
Rating:

Answer the phone or at least make sure the voice mail box is not full. Provide sign at registered address as to where the entrance is.

Brenda Y.
Rating:

Customer did not leave a comment.

Laura G.
Rating:

Customer did not leave a comment.

Theresa S.
Rating:

Customer did not leave a comment.

Robert K.
Rating:

Was fine.

Michael D.
Rating:

Customer did not leave a comment.

Howard K.
Rating:

I originally reserved a 10ft truck with J S Bennett & Son in Ocean View DE. on Monday, .Even though they knew a 10ft was not available, J S Bennett & Son booked it on the phone with me . I did not know this until I arrived from Maryland to Delaware on Friday and was told I was upgraded to a 15ft. They should has told me a 10ft was not available when I called them on Monday. This cause me much inconvenience. I did not want a 15f!!!!!! Unsatisfactory!!!!!

Dianne C.
Rating:

Customer did not leave a comment.

Robert B.
Rating:

No one there when we dropped off the trailer. No apparent trailer drop off area. Dropped in stones in front of shed. If this site is unoccupied, on site signs are needed.

Robert R.
Rating:

Had to drop keys off at a different location next to where the truck had to be dropped off i go in drop off the keys and the girl says ok ill take care of it later was unsure if i had accrued any extra charges or anything since nothing was done while i was there

Gordon B.
Rating:

Spoke to personel the day after drop off very helpful and friendly.

Dennis K.
Rating:

I am a bit concerned over the number of days the trailer is rented for. I only needed it for one day and was told the contract is for 2 days (at AMC Investments). The person, who was helpful at AMC said if the trailer was returned to the drop off location by Saturday I would only be charged one day. I hope this is correct!!!!!!!!!!

Jim W.
Rating:

Customer did not leave a comment.

Marc T.
Rating:

Customer did not leave a comment.

ASHLEY M.
Rating:

Brandt from this location is AMAZING. I was en route to my destination, about 30miles from this place, and 1 hour from my starting location when uhaul redirected me to AMC Investments out of nowhere (uhaul mistake, they told me less than 24 hours before my pick up time where to pick it up) Brandt helped me out SO MUCH going above and beyond to help me fix my pick up time to that afternoon, rather than the next day, so I didn't have to double back to get the truck.. great service. Thanks again Brandt

Jesse W.
Rating:

The rental agent had a bad attitude and made little effort to make minor changes to our rental ( renturn location and mileage ). She told us to call the national number to get "them to change things". Which we were disappointed to hear considering we drove one hour to her location because the truck we rented two weeks prior was not avialable in our area.

Corey B.
Rating:

Customer did not leave a comment.

DAVID RICHARD F.
Rating:

Customer did not leave a comment.

Frank N.
Rating:

Was an easy drop off - friendly staff.

Paul W.
Rating:

Customer did not leave a comment.

Kevin P.
Rating:

Customer did not leave a comment.

Peter M.
Rating:

Customer did not leave a comment.

LAURA W.
Rating:

Customer did not leave a comment.

Jesse O.
Rating:

Customer did not leave a comment.

Glenn S.
Rating:

Made on line reservation was for a small 4X8 cargo trailer for pickup in Millsboro, DE, 1 day rental, return to Sterling, VA. Received call the day before pickup up from 410-690-3902 (Elanor) that the a trailer of that size was not available but offered a 6X12 for pickup at Dagsboro, DE for same price. I said OK. Arrived Dagsboro for pick up they had no knowledge of this change. Accepted 6X12 trailer and called above number again spoke to Elanor who said price would be fixed at return to Sterling. Returned to Sterling on time but they had no knowledge of original rental, my agreeing to use larger trailer or of what Elanor had said the day before. Spoke to regional manager, Mike Paolone (443-944-5900), no help - "you've go to call Pheonix, AZ. There should be notes about this under my name Glenn Shields int he system. Please help me sort this out. Finally the UHaul call center needs help. I'm writing this after nearly 2 hours of being on hold, transfered to wrong person and going around and around the phone tree. Very bad experience. Thanks Glenn Shields 703-899-8446 shieldsg@yahoo.com

Ted B.
Rating:

Self check in used and no interaction with staff.

Ronald M.
Rating:

I was charged for insurance when I declined the coverage and I cannot get a refund without going through a "complaint" process. I hope this review will get some action on my refund. I called customer service but on hold now for 11 minutes. Customer Service is HORRIBLE!!

troy L.
Rating:

Truck was not available when I was told.

Mike J.
Rating:

Customer did not leave a comment.

Christopher J.
Rating:

Customer did not leave a comment.

Alan H.
Rating:

Customer did not leave a comment.

David F.
Rating:

Service and response was excellent

Ronald Z.
Rating:

Customer did not leave a comment.

Debra S.
Rating:

Customer did not leave a comment.

Robert S.
Rating:

Customer did not leave a comment.

Amanda D.
Rating:

Problems with checking in, he kept blaming the uhaul website. I honestly think he needed more training. Also, after being hooked up the chains to were dragging the ground. Not a smooth pick up

No reviews have been submitted for this location.

Back
To Top