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Customer Reviews for Mobil Markham
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly staff from pick up until retun of the vehicle.
Carlo MEverything were perfect. I was satisfied your customer service. They have done excellent care. I Appreciated.
Bestiyankoralage RGreat staff!!!
Joel BFocus on quality success will follow.
Mohammed DThis a fraud company the using my information without letting me know. First time they send me the final receipt without any damage funds then next day they open that account without my permission putt damage issues and close the account
arshdeep sMy experience was so good . Van was clean and I didn’t get any problem in U-Haul vehicle and the staff was so nice .
Harmanjit SApp was too complicated. Also unable to understand the charges they deducted and how they had calculated. Anyway bills are paid. However the whole process is pathetic.
Moumita MExcellent
Binoraj WI didn't do on-line check-in. So I have to do check-in over the counter. The procedure is a bit tedious. U-HAUL assumes the customer's cellphone has a data plan which is not always the case. Luckily that my friend's cellphone is on data plan so we got it done at the end. I'm not sure how you guys handle customers without a cellphone or data plan. Maybe at least you guys should highlight the cellphone and data plan requirement during check-in. Other than that my experience with U-HAUL is very good. Thanks.
Bismarck LToo Gud
Amrinder SPut big U-haul sign.
HARBHAJAN SThis is my first time use U-Hual service, It was a very disappoint situation. I arrived the location on time and was told the truck has not been returned by another renter. They said they have called the renter couple times but failed to reach him. I think they should inform me in advance my renting time may need to postpone because the truck was not back to the U-haul location. Secondly, the U-Haul support agent did not think it is an issue and she has no suggestion how to resolve it. Finally, I need to postpone my schedule for an hour and waiting for another truck to return the location. I would say the renting management in this company is very poor. I won't use this company service if I have other alternatives,
Tony KTruck was dirty, automatic driving mode had technical issues. Driving it was hell Expensive
Niraj AVery easy and convenient. The staff were very helpful.
Pamela DOverall good
Mohd TNeed more staff to attend to customer
wingnarajh mI was charged for damages I did not incur. This location is the worst location I rented from, I would not recommend this place to anyone. Better Business Bureau has been reported for the fraudulent costs they added. They are con artists. Owner actually tells his employees to charge for Damages even though I purchased full Coverage and did not hit anything or anyone neither anyone hit me. Never rent from this location unless you want to get ripped off.
inayat sNo I was accused of stealing gas and called 50 times I told them to check the camera and they realized it was another customer who stole the gas I was racial profiled and harassed
sevonne sAfter I returned truck, manager placed an empty plastic container under the seat and said I left truck with litter! They charged me additional $25! I swear, it wasn’t my bottle! I called to UHAUL customer service to support me and refund has been refused! I can’t provide any proof and my word is not accepted! Very disappointed! Never had such experience with UHAUL People accusing me for the things that I never did!
Nikolay DI’ve been a customer of Uhaul so many years ago and I was satisfied with the services except for my recent truck rental at Mobil Markham. The truck stinks, it smells like pee, it’s unacceptable and the A/C button is broken so there’s no way you can turn on the A/C. Maybe Uhaul can pull that truck out to have a proper maintenance.
Ericson GThe staff are not customer friendly. Thanks
ches tThey don't how to deal with customer and they don't know about anything. I will never go with them again. Very ridiculous.
Maninder sThe service employee was wonderful.
Andrew CAfter selecting mobile pickup, upon picking up, I was notified that I still had to go to the desk to get the keys. It also was clear where the u-haul desk was, since this was a convenience store next to a closed down gas station. For certain locations there should be a picture of where the uhaul rental desk actually is.
Michelle KPerhaps better signage so one can see it from the road.
Robert YThe first van I was provided had 3300km on it and a broken front left ball joint, not safe to drive. This was discovered in the first 20 seconds without leaving the parking lot, to give perspective of how bad the suspension was. I was switched to a van without issues. The original should be properly fixed before putting back on the road.
Kaye NPrice per km was changed without my knowledge. I booked at 0.89/km via app and was rebooked by Uhaul employee at a rate of $1.75/mile. Very shady ethical practice.
Ayush SClean the interior. It smells like air freshener with a hint of rotting smell - has foul odor.
Peter VHey I booked 26' truck but received 15'. Also A/C not working. So too much uncomfortable in this hot weather. Not happy at all.
Vijay GCould work on being a bit more friendly. They were polite, just not engaging. But other than that, it was a good experience, went smoothly
Paul HLeft rear view mirror rotating inwards. Does not function. A/C system not effective. Wiper blades need changing, constant scratching noise when in use. Wiper fluid extremely low quality. Does not clean windows.
Nisa OVery poor communication with Commitment. Wants to give my feedback : Please some one call me : 647 504 9621
Asm HThe drivers’ side mirror would not stay adjusted for safe driving. UHaul overall take ZERO responsibility for sending me out on the highway , alone, with an unsafe vehicle. I am completely disappointed in the fact that I was still charged for the use of an unsafe vehicle.
Patricia KThe service was good.
Faiem QThe tire pressure warning lights was on, but the dealer said it is some error but tires r good. It was fine for the journey but it creates a doubt. pls fix
BHUVANESH MYou were great
Ajoku OThe two gentlemen that rented me the vehicle were 2 nice clean polite individuals. I will definitely return to this location
David WThe Cargo Van was not maintained, The brake and gas pedal were very hard. The brakes were not good and needed maintenance for sure. The Van made lot of noise as if all the parts were had loose nut bolts.
SHARIK BVery easy fast and very helpful
Manoj PWhen I was searching online this location did not come up and it had 3 trucks with no reservation. Where as other locations had but further away.
Damian GI spent 15 minutes scraping the snow on the windshield. Knowing that I was scheduled to pick it up at 9 a.m., it should have been ready for me to drive off.
John ETruck would not start. Dealer gave me a 9, cube van instead so we had to make 6 trips rather than 2-more time + more gas. Despite this dealer did what he could under the circumstances.
TERENCE CUnder renovation
Priscilla LWe booked a 15’ truck but didn’t get one. Instead we got a 10’. Please do inform before hand if the trucks are not available.
Yuvraj OIs it possible to change the alternative time to 24 hours on your website, I chose 1:30 pm, and it turned out to be 1:30 am, although the clerk was very nice and prepared for me
Feijun HN/L
Francis Cgotta find out a way to not get your dollys lost or stolen because it would have been handy.. service was good
Ryan WWorst experience and worst truck. Truck is not maintained properly. Please avoid to book.
Manirathnam KI will use this location again in the future. Thank you
Kisan DAll good. No issues.
Blake RI don’t want to be charged for something I didn’t need or accept I was charge for insurance $15 and I didn’t click that option online when I was reserving and then I wasn’t refunded so I’m pretty Pist about that it’s ridiculous had the truck for 30 min the gas needle didn’t move and 30 min for a 15” truck for me nearly 20$ shy from $100 that’s absurd
Roxanne RDeduct money from my account two tine
SANDEEPPRAVINBHA B