Customer Reviews for American Car Co
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great service

Rating:

3.0

Although I should have read the contract on the phone more closely, I didn't think I was paying for insurance because the agent never asked me about it and never pointed it out to me in the contract, otherwise if I had a choice I would not have needed it. It wAs an extra charge for me. I think the reading on gas was incorrect and I was overcharged on this item. I noticed these two items I am talking about were complaints listed in reviews. Apparently this location may have a practice of over charging.

Rating:

1.0

I went to this dealer weeks before renting as wanted to see vehicles available. The man only told me to look at the outside and would not show the inside. On the day of rental, as I walked into the office a large dog barked ferociously at me and I screamed in fear. The dog was off leash and owned by someone sharing the office space. The dealer thought it was funny. I have been attacked by dogs and had my dogs attacked by off leash dogs and suffer PTSD. This incident stressed me out very much. The dealer, Joe, did not have me sign a contract to rent, only sent me a photo of the document, which I thought strange and said "Don't I have to sign something?" but he indicated ddno. He did not show or tell me anything regarding the 25-foot truck except that he was giving me the 'newest' one on the lot. I did not know how to handle the emergency brake and had to call him about it before leaving. I noticed that the fuel gauge said "208" miles remaining. As I began to drive the truck, it did not seem to have much power and didn't want to accelorate. I noticed that the fuel gauge kept shifting rapidly downward and indicated miles dropping quickly off the fuel gauge even though I had not traveled even 1 mile. The next morning I put in 20 gallons of gas at $5/gallon to cover for 100 miles. Estimator says 10 miles per gallon. I ended up going 191 miles in total. When I was within 10-15 miles of Lebec driving north on HWY 99, the vehicle began jerking and shaking, so I pulled off at the Grapevine exit and to see if I had a flat tire but there was none. I headed north again and noticed that the RPM gauge was higher than it should be and not shifting into next gear. During my drive time with the vehicle, I noticed that the transmission was not smooth and the brakes were mushy and not as responsive as they should be. The overall physical condition of the truck was good but the transmission and brakes were not. I was charged $42 in fuel costs. I would have had to traveled at least 75 miles to justify that cost. I believe poor transmission caused the vehicle to rev and use more fuel and UHaul should not charge me for this. One other thing of note, I called the dealer from Grapevine and told him I was close and would be there soon. He did not tell me where to park the truck. I pulled in planning to put it in the same location. There was an internet company vehicle there with flashing lights and I could not pull in, and so I parked it on the side of the road near the business. A woman living across the street with at least four large dogs told me not to park there. I went into the office and the dealer told me that lady had a court order against him and for me to move the truck which took me another five minutes. He said she was "crazy" and a "real bitch." Very unprofessional. He did not provide me any hard copy paperwork and said he would email me the final invoice. Then I saw the extra surcharge in fuel cost. The next person renting the truck would put in fuel, not this dealer, and so why would UHaul charge me. Plus the transmission acted up so much that I really believe the vehicle was consuming more fuel for this reason. I want the fuel charge removed reimbursed to me. I also want an explanation of the rental tax amount on the bill. The estimate did not include this amount. Thank you.

Rating:

2.0

I returned the truck with as much gas as it was when picked up, but they added 6 more gallons to make sure they got a little some extra.

Rating:

3.0

Well, the guy that runs it is really kind of weird and strange has no personality at all and seems to be very independent. Not open on the weekends just kills me and he has no equipment like boxes and things you need to move. And yes the truck is in excellent condition and very comfortable and easy to drive and I enjoyed using the U-Haul truck.

Rating:

3.0

Make sure the customer knows exactly what to do

Rating:

1.0

I opted out of insurance and was still billed for it. In addition they charged me an extra day.

Rating:

4.0

More signs/information on where the LockBox is located. I couldn't find it my first time returning there. The Uhaul operator led me to it the next time I returned there (,this time). Thanks.

Rating:

5.0

No recommendation going forward due to your association with Moving help. The site was great however I had 2 mover cancel on me and one was same day. No assistance in resolving this and you’re still recommending the movers. I’m looking at recharging them for additional costs incurred

Rating:

1.0

When I attempted to drop off the key in the box. A dog that guards the property attacked me and nearly bit me. I went back the next day when it was open and they didn’t even apologize. They said he wouldn’t actually bite me and he only acts like he wants to bite.

Rating:

5.0

Use of a "4-dial" type lock on the rear door to get the ignition keys. This would allow pickup on weekends because ACC is closed on weekends.

Rating:

1.0

The owner is KNOWN to be extremely late for 10am reservations/pick ups. His hours say he is open at 10am, HE IS NOT! It's terrible how he wastes the customer's time, especially during a move! Someone else needs to open a Uhual facility in that area! Don't waste your time, here!

Rating:

5.0

So easy and convenient

Rating:

1.0

Very rude person.

Rating:

3.0

To do an after hours/weekend drop off, the key drop box was a little hard to find in the dark. I was completely unable to make the cell phone report to U-Haul as I was directed to do. Electronic communication often doesn't work for me, especially in the mountains near Lebec, with spotty WiFi. A day after the drop, I received a verification code of 317111.

Rating:

5.0

When we arrived the truck was clean and ready to do. We were greeted with friendly service

Rating:

5.0

When we arrived to pick up the truck the truck was clean and ready to go. They were friendly and Professional. Pleasant experience

Rating:

1.0

I reserved the truck the day before by phone and was told by the owner, who is the single admin employee, that he was open until 4:00PM. I arrived at 3:15 and he had left. He left the key to the truck with the owner of a different company in the same building but left no instructions for that person to be able to handle the paperwork so that I could take the truck. That person helped me call UHaul headquarters and I was on hold for about 20 minutes before anyone picked up. The person who picked up didn't know how to handle the situation and just told me that it shouldn't have happened. Finally, the person who had the key helped me call the UHaul District manager who was driving somewhere. When he got back to his office, he was able to get on line and handle the checkout process with me over the phone. He was nice and helpful, but the whole process that should have taken 15 minutes ended up taking over an hour. This is the second time I have rented a truck from this UHaul outlet and the service was very poor.

Rating:

4.0

I was surprised when I received texts and messages claiming I didn't return the truck when I did. Maybe you should say please call, not you didn't return the truck.

Rating:

2.0

Check in person was cold and impersonal, did not provide any instruction on how to work the equipment/truck door and made us wait almost 45 minutes even though there was no one in the office. When I returned the truck, I was not provided a padlock even though it clearly states you have to lock up the door with a padlock so had to cram all equipment in the cabin when I returned. Additionally, I was charged for 4 gallons of gas even though I refueled before returning. I thought this may be a problem, so took a picture of the gauge before returning and have emailed uhaul customer service to dispute the charge.

Rating:

1.0

He was the most unhelpful individual I had to deal with rented our 15ft truck to some one else on pick up day i had no choice but to take smaller truck this is second time i have problem with U-HAUL their representative are rude every where in USA i had the same problem in Oregon

Rating:

2.0

Bad reviews with this person operating the company... apparently likes to scam people with returning vehicles. Was not a good feeling for me to leaving e it there.

Rating:

1.0

Few hours. For a previous one-way rental, he was unfriendly, inflexible and unhelpful.

Rating:

2.0

The tow dolly was not properly ratcheted on the left side.

Rating:

5.0

GREAT but Westlake was a mess

Rating:

1.0

Horrible customer service rude and disrespectful...... gave us a dirty truck didn’t want to do a walk through with us and when I called customer service the lady I spoke to was rude as well she said “if your not happy don’t rent the truck” i asked to speak to a supervisor and I was told that he was busy and would get back to me in 48 hours I was on a strict time frame I had to get the truck. I have been using uhaul for a long time and if you look at my past history I have rented a lot this year but never again I was treated horribly and customer service didn’t care about this situation. Moving forward we will use budget rental

Rating:

5.0

Professional and knowledge regarding size and vehicle suggestions. Thorough with explanation of cost and equipment use. I will rent U-Haul from this location for all future need.

Rating:

3.0

Everytime i rent from this location i owe additional fees i rented this truck two days not three days like i am being charged for i have spoke to this location and he said he was going to corrct it and its still not corrected and you guys are still trying to charge my credit card and now I am being assessed additional fees from my bank who is going to refund me the fees from my bank for.your mistake.

Rating:

1.0

Couldn’t meet at requested time and didn’t correct it in the system.

Rating:

1.0

Ensure that someone is there for pick up of uhaul and that they have the correct area code.

Rating:

4.0

This location has loos dog it charges , it is confusing, if you are going to be injured

Rating:

2.0

We dropped off the truck the night before the drop off time. and iwe made sure there's enough gas that was required, so we wont get charge extra $40, and my driver said "yes" its good. but next day they the email, said there was extrcharge for $40 for gas, and that's alot of $, bcuz i'm single mom, and have financial hardship too. so pls make sure they didnt cheat us about that gas because we didn't take pics. if it's true can you at least waive some fees or just charge 1/2 price $20 and what's that $30 fee to pay by certain date? I never heard of it? I used to rent Uhaul truck before in Paramount and dropped off in Palmdale, they were better deal and no extra fees. so now ti's stresses me out because I have to pay so much for this rental. so pls reconsider and give me more discount on gas and waive any fees, and help single mom. I would really appreciate it. bcuz its too expensive to rent truck and hire pple to help move too, Thank you. Sophonna Valrie Nong

Rating:

3.0

Easy to use and close to our new home, but no one was there so we just left keys in the box as instructed by phone. No problems thought at all!

Rating:

3.0

good people ,

Rating:

1.0

Horrible..

Rating:

3.0

closed when returned

Rating:

3.0

Gave me wrong info about my hitch and wireing needs at reservations phone call. Was never told that I would need a plate number for the vehicle I would be towing. This caused huge delays. The guy that rented me the trailer was trying to Make me wait an hour and a half for a different trailer coming because the guy didn’t want to unhitch the already hitch trailer for the next customer onto my car. make me wait an hour and a half for a different trailer. This issue caused my party huge delays and A run around in time from a guy due to his lack of people to help him move the trailer off to my car . Then the guy wouldn’t help me hook up the trailer to my car just walked away and left me with the trailer no way to hook up my lights didn’t know how to hook up the chains and sent me off I would rate my experience with the whole process very in adequate and unprofessional .

Rating:

3.0

The after hours drop off box asked me as a customer to leave a padlock on the back of the truck and drop off the truck keys and padlock keys to U-Haul. We instead locked all of the blankets and dolly in the cab of the truck.

Rating:

1.0

Make sure that you keep your promises. I was emailed total price 377 when I got there was charge 501. I saved the email if anyone cares

Rating:

4.0

I just dropped off a tow dolly and did not have contact with anyone.

Rating:

5.0

I've rented a number of trailers through this location in the past. This 26' truck was the first for a one-way drop off. I appreciate the help I get from your rental agent. Very helpful and instructive.

Rating:

3.0

No instructions for leaving the car. No information online. Renting location did not have any information besides phone number about the drop-off location.

Rating:

5.0

There's nothing you can do. It was a quick and easy transaction and the people are very nice.

Rating:

5.0

N/A

Rating:

3.0

everything went well, courteous staff

Rating:

2.0

The problem was with U-Haul itself, more than this location, although the fact that it's a small location added to the problem. I ordered a 15' truck, perfect for my needs. But, unfortunately, that truck did not return to this location in time for me to use it so they offered me a 'free upgrade' to a 26' truck, which was not at all what I needed or wanted, but I was forced to use it or cancel my move. And because the truck was virtually empty, it bounced a LOT, hurting me AND the contents.

Rating:

1.0

Reserved a 20' truck and 3 dozen moving pads. A day before, I was informed there wouldn't be a 20" truck. I was offered 15' or 26" I couldn't imagine driving the 26' truck, and my moving help thought the 15' would be okay. It wasn't okay and I had to leave a lot of stuff behind like 2 shop vacs, an expensive aluminum extension ladder, glassware, a cedar chest my bother made me 35 years ago, a microwave, etc. Also they did not have any moving pads when I got there. Not a good experience.