Customer Reviews for American Furnishings
(U-Haul Neighborhood Dealer)

80 reviews

342 N El Dorado St   Stockton, CA 95202

(209) 227-1279

Location Hours

  • Monday - Friday:
    10 am - 2:30 pm / 3:30 pm - 6 pm
  • Saturday:
    10 am - 6 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(209) 227-1279

342 N El Dorado St
Stockton, CA 95202

Services at this Location:

Location Hours

  • Monday - Friday:
    10 am - 2:30 pm / 3:30 pm - 6 pm
  • Saturday:
    10 am - 6 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The Uhaul was closed on Sunday and did not open until 10:20 AM on Monday. The sign and website says it opens at 10:00 AM. We did not need the truck on the second day but could not return it because they were not open.

Karen W. 
Rating:
5.0

Customer did not leave a comment.

Esteban A. 
Rating:
5.0

Customer did not leave a comment.

andres D. 
Rating:
3.0

Schedule return time on the contract stated opening from 7am-7pm but opened at 10am.we went there at 7am , nobody was there,then went again at 10am before someone was there to take the key .No provision made where to return the key incase nobody is there in person.

KETTY U. 
Rating:
2.0

I request the truck for 6 hours when I reserve it and the guy that rented me the truck shortened it to 5 hours. The guys was mad at me because I didn't run the truck thru the car wash before I brought it back but I did rinse it off with the hose. And he also said I drove the truck over 70 miles when I think I did I only did about 50 and the estimate was around 60 dollars but I had to pay over 100

Amy H. 
Rating:
5.0

The owner was so helpful and professional I will always be renting from this location. Bravo

Michelle E. 
Rating:
5.0

Friendly and fast service. Very professional.

Waleska G. 
Rating:
3.0

Didn't seem like I could drop off the truck after hours. At the pick up location they said I could. I had to take a second trip the next morning to drop off the keys.

LUIS S. 
Rating:
5.0

Customer did not leave a comment.

david R. 
Rating:
5.0

Night drop off

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Neil K. 
Rating:
5.0

Customer did not leave a comment.

Oliver C. 
Rating:
3.0

Odd location. Vehicle parked on a busy street.

JAVIER D. 
Rating:
2.0

When I went to drop off my uhual truck your employee tried to overcharge me by adding extra miles.

ENRIQUE T. 
Rating:
5.0

Friendly and quick service. Also flexible with upgrading rental to larger truck.

Yolanda Q. 
Rating:
4.0

Customer did not leave a comment.

LISA G. 
Rating:
1.0

There trying to double charge me

Ebonry O. 
Rating:
1.0

My appt to pick up my truck was for 845 7/31 but the location didn't open till 10am . The gentleman was rude , place was ghetto . My help had to leave before they could help because of picking up my truck later then expected . Never ever going back .

SHANNON P. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA L. 
Rating:
5.0

A larger sign! Or at least a combo sign would help.

ELSA H. 
Rating:
5.0

Customer did not leave a comment.

CAROLINA S. 
Rating:
5.0

A little hard to sneak into the back parking lot to drop it off, but the business owner who took my rental back after the long trip was very friendly and had a wonderful selection of trucks to rent if you are looking! I would highly recommend this location if you're out of luck elsewhere.

LUCAS A. 
Rating:
2.0

The space is very small and can be difficult to get a trailer from

Joshua F. 
Rating:
5.0

Actually the staff was excellent, I was very satisfied thank you U-Haul 👍🏼

RUDY D. 
Rating:
5.0

The employee was very helpful and friendly.

SACHIYE P. 
Rating:
5.0

Good service

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline L. 
Rating:
2.0

not a professional facility, equipment was late and limited hours on weekends.

DAVID G. 
Rating:
4.0

Store is on a busy street, hard to park and get out in traffic, otherwise the owner is a very nice and helpful gentleman.

James T. 
Rating:
3.0

I was promised i can return the truck 24/7 at any time, turns out, this specific location does not have a drop box and the parking lot is locked during non business hours, leading to me having to pay for street parking in hope no one would tow the truck. Too much inconvinience. Customer service was of no help and was rude.

ROGENSON M. 
Rating:
4.0

Keep trucks little more cleaner they were a lil dusty . And sweetp out inside of truck. Otherwise it ran smoothly well maintenced. The rep Issac was very charming excellent people skills. Thankyou M. Azarcon

Margret A. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
4.0

Customer did not leave a comment.

Chris D. 
Rating:
3.0

Storage area not very inviting. The gentleman helping was very nice and helpful.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

ELMER H. 
Rating:
5.0

Customer did not leave a comment.

Claudia M. 
Rating:
5.0

Customer did not leave a comment.

ISAAC O. 
Rating:
4.0

Customer did not leave a comment.

STUART J. 
Rating:
5.0

Nice gentleman who assisted me with pick up and return.

Heather A. 
Rating:
5.0

AWESOME CUSTOMER SERVICE

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

ISAAC O. 
Rating:
2.0

I was told the amount would be less than 80 dollars. I paid 101.? I don't know. Would like a receipt

Elisa P. 
Rating:
5.0

Customer did not leave a comment.

Sheila J. 
Rating:
4.0

Good customer service. Location called me a day before to confirm, which was nice. Everything went smoothly and returned the truck same day. Would recommend to anyone in the area.

Chris A. 
Rating:
5.0

Customer did not leave a comment.

Gary N. 
Rating:
5.0

Everything was excellent and easy peezy

Steven C. 
Rating:
4.0

Customer did not leave a comment.

Bobby J. 
Rating:
3.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

TERRELL P. 
Rating:
5.0

Customer did not leave a comment.

ISAAC O. 
Rating:
2.0

The Uhaul person hit my car and caused a scratch to my car with the trailer while trying to hook up the trailer to my car.

VIVEK M. 
Rating:
5.0

Customer did not leave a comment.

ISAAC O. 
Rating:
5.0

Customer did not leave a comment.

ISAAC O. 
Rating:
5.0

Customer did not leave a comment.

ISAAC O. 
Rating:
5.0

Customer did not leave a comment.

ISAAC O. 
Rating:
5.0

Customer did not leave a comment.

ISAAC O. 
Rating:
2.0

Poor location

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

LYNATTA T. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

My drop off was scheduled for 10 AM office didn't open till 10:30 AM.

Jose T. 
Rating:
2.0

Actually this really wasn't about the place, my uhaul experience was absolutely horribly stressful! After being told 2 days before pickup that they didn't have a one way van for us in Tracy we were sent to Stockton to pick up. Pickup was supposed to be 10am when they opened and the night before we were notified the mirror was broken and needed to be repaired. Throughout the day the guy at the Stockton facility did his best to get it fixed...long stressful story short we finally were able to pick up at 2:00! While driving to get the van the poor furniture store guy told us our reservation had been cancelled because we didn't pick it up at 10am! Luckily after pleading with him to hold it for us we finally got it. I will look into another rental facility next time. If I had been told there was no one way rental when I reserved the truck I would have been fine with that and would have made other arrangements. I felt really bad for the guy at the Stockton facility for being put in such an awkward poition!

Jane W. 
Rating:
5.0

Only that I was confused when I called per text. It was a furniture store so I was confused in the beginning.

Martin H. 
Rating:
5.0

Customer did not leave a comment.

asmad H. 
Rating:
5.0

The only problem was locating a trailer within 50 miles of Copperopolis.. U-Haul needs to invest into more covered trailers. The Merced location promised a trailer then three days later canceled this location and offered a trailer two hours away. They broke the contract. Thank goodness Stockton saved the day.

dan A. 
Rating:
3.0

Make sure equipment is maintained like the a/c which was NOT working. To make matters worse it was 103 degrees in Sacramento that day so when I turned the a/c on I thought it was taking a while to cool down but it never did

Steve B. 
Rating:
4.0

Customer did not leave a comment.

BRENNA DIANE P. 
Rating:
5.0

Customer did not leave a comment.

Bonnie L. 
Rating:
5.0

Customer did not leave a comment.

Haleana B. 
Rating:
5.0

Customer did not leave a comment.

KELLY J. 
Rating:
4.0

Isaac is very kind and personalble. Very nice to work with.

Jennifer S. 
Rating:
2.0

Customer did not leave a comment.

Ana V. 
Rating:
3.0

Customer did not leave a comment.

ronald H. 
Rating:
2.0

The back wasn't cleaned out. I reserved my truck a week out. And the day before my pick up, I was called and they told me the closest truck they had was 30 miles away way out of my way. Very inconvenient. I had the reservation and the confirmation. There's an expectation that when you reserve something, it will be reserved and you won't be cancelled or rearranged on in the last minute.

Christopher W. 
Rating:
2.0

N/A

Oscar O. 
Rating:
1.0

There is nothing you can do to make me a return customer. This was the worst experience I've ever had with a Uhaul before. A filthy cab with bad breaks, no a/c, no dolly to use in the back of the cab, over charged and over priced, and the fact that i had an appointment and I had to wait for 45 minutes to get my rental. This is the worst youve ever done and frankly, if I dont get some sort of response soon i will go to social media and let everyone know just how bad this experience really was. This is by far the worst U-haul ever. And it wasn't even a real U-haul dealership. It was a man who sold furniture and clothing in a shady looking buidling.

maria B. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
2.0

Customer did not leave a comment.

viennese J. 
Rating:
5.0

Great customer service.

ISAAC O. 
Rating:
5.0

Customer did not leave a comment.

AIDE A. 
Rating:
5.0

Customer did not leave a comment.

DARIUS P. 
No reviews have been submitted for this location.

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