Customer Reviews for American Mini Storage
(U-Haul Neighborhood Dealer)

250 reviews

4524 US Hwy 1 N   Saint Augustine, FL 32095

(904) 826-4273

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 6 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(904) 826-4273

4524 US Hwy 1 N
Saint Augustine, FL 32095

Services at this Location:

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 6 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything went smoothly!

KATHLEEN A. 
Rating:
5.0

As usual, Gary provided great customer service and a great experience.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Eder Orlando P. 
Rating:
3.0

Customer did not leave a comment.

Cara L. 
Rating:
5.0

Great experience. (not the actual moving of course) Clean and professional place. No hassles.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

DEANDRIA P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY T. 
Rating:
5.0

Very convenient very nice and professional would definitely use again

Toriano P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANE M. 
Rating:
4.0

Needs more space for parking. Too crowded

judy S. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY K. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
4.0

Easy process, easy location (GPS was off, but we found it). Convenient with the mobile check in and drop off. Would definitely do again.

Joseph Z. 
Rating:
2.0

Customer did not leave a comment.

BECKY B. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

NOREEN C. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO A. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
5.0

The person that helped us out was very professional and helpful.

MARIANO B. 
Rating:
5.0

There was a bad tire on the auto transport, so I guess it was a good thing I had to call roadside assistance. Who are Amazing!!!! The road side assistance was so helpful!

Matthew N. 
Rating:
5.0

NTR

Nathaniel J. 
Rating:
5.0

Fast and seamless! Thank you!

Andy H. 
Rating:
5.0

Great friendly service

MATTHEW N. 
Rating:
3.0

Friendness, customer representative was rough.

RAYMUNDO S. 
Rating:
5.0

Customer did not leave a comment.

JOSE T. 
Rating:
5.0

Customer did not leave a comment.

TOSH W. 
Rating:
4.0

Customer did not leave a comment.

Bruce R. 
Rating:
4.0

Customer did not leave a comment.

Joseph U. 
Rating:
5.0

Gary was helpful and the process of pick up and drop off was very easy. I would use them again.

TIMOTHY S. 
Rating:
5.0

The guy there was very nice and explained everything that we needed to know. Great place

RICHARD K. 
Rating:
5.0

Service was very friendly, fast and courteous.

KIRK M. 
Rating:
5.0

Customer did not leave a comment.

KE NESHA M. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Keith O. 
Rating:
4.0

Since I had to check in online maybe speed up that portion of the approval process. I had to wait over 35 minutes and you don't get that time back in the end so I was right down to the minutes with returning the vehicle. Definitely thought I was renting the vehicle for the amount of time I asked for but that was not the case. Or tell them to get there a little early maybe?

Merin D. 
Rating:
4.0

Customer did not leave a comment.

Darran L. 
Rating:
5.0

This place is great. Derrick did everything in the ohone online. Excellent service. The cargo van was a pleasure to drive….easy to handle and comfortable seats. Life is good

Judy M. 
Rating:
4.0

the box could have been swept out as it was a little dirty, however i know how to use a broom as well.

Roger L. 
Rating:
4.0

Parking is tight

Ray S. 
Rating:
4.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

We appreciate your help in our reservation, pickup and return process! Best experience ever! Thank you

Rebecca K. 
Rating:
5.0

Excellent service on both ends!! Thanks for a great experience.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE P. 
Rating:
5.0

Had trouble with the self check-in because site wouldn't let me sign in.

JEAN K. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

I have been a customer of Gary's for years, always a wonderful experience! Highly recommend

GARY F. 
Rating:
5.0

I had called my insurance company to see if I needed to buy extra insurance and was told no. When I asked the U-Haul dealerabout insurance he explanined it too me. I called my insurance companly back and sure enough, I did need to purchase the extra coverage. Luckily, the trip went well and I did not need to use the insurance but you never know if you will need it.

ELISABETH C. 
Rating:
5.0

Gary answered the phone promptly and provided me with direct and thorough instructions. Appreciate his professionalism.

Eric A. 
Rating:
5.0

Customer service was excellent Gary took his time and made sure everything was working correct excellent place to rent from thank you Gary

MERLE W. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
3.0

I wanted to be back before they closed at 6 pm in case I had a hard time parking in this small lot. I made sure I was there and the employee had left before 6. I had to look up how to return the truck on my phone.

MEGAN W. 
Rating:
3.0

Have locations open to park. The storage area and parking spots were full and I had to park in front of other trucks.

Anna B. 
Rating:
5.0

Had a great experience. Great customer service. Very clean.

KATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE S. 
Rating:
5.0

Customer did not leave a comment.

HA'ANI S. 
Rating:
4.0

Satisfied

Jordon R. 
Rating:
1.0

1)Have a person working at the store 2) have said rental equipment ready for pick up as described 3) honor what vehicle was ordered

Krystle L. 
Rating:
5.0

Gary was fantastic to work with and made the process incredibly streamlined.

KEVIN L. 
Rating:
1.0

When I book online the web page said they would be open, they were not, took me over one hour to get keys, i didn't receive moving blankets that I payed for

Douglas D. 
Rating:
5.0

Nothing, He was fast, friendly and efficient.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

steven T. 
Rating:
3.0

Only issue was the radio didn't work hardly

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

KIM B. 
Rating:
4.0

The app process and instructions are confusing for pickup and drop off. The messages disappear before you know what to do. Lock boxes and return was difficult

Cameron B. 
Rating:
5.0

Customer did not leave a comment.

ROXANNE S. 
Rating:
3.0

Drove a total of 8 miles and was charged for 3 gallons of gas. I guess when you pick it up and they say its full, it is not.

MICHAEL P. 
Rating:
5.0

Thank you great job

KATHY P. 
Rating:
3.0

Customer did not leave a comment.

AMANDA L. 
Rating:
5.0

Great and easy with the app and self-service

Rafal H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT A. 
Rating:
4.0

Great experience.

MARK H. 
Rating:
5.0

Great experience! Professional and respectful! Thanks

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Thanks so much had a great experience

JON MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

Michele B. 
Rating:
5.0

The price overall was not bad had it for 7 days. We moved from miami and it took 2 trips. Very satisfied.

GEORGIANA A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD G. 
Rating:
5.0

The movers were wonderful as well but due to passwords was not able to give them a review...

JOEI P. 
Rating:
1.0

I arrived at 1:20 p.m. for my 1:30 reservation to find the door locked and a sign saying Closed for lunch between 1;00 and 2:00 p.m. At 2 I knocked on the and found it still locked. I called the number on the door and the man said he would come up "soon." When he finally arrived at 2:15, I told him this was no way to run a busines, he said he could do whatever he wanted because he owned the business !

WILLIAM M. 
Rating:
5.0

Nothing all great

Anthony C. 
Rating:
5.0

We always receive excellent service at this location.

AARRON C. 
Rating:
5.0

Customer did not leave a comment.

TAMIKA L. 
Rating:
1.0

They took 221 dollars out of my account wow

Michelle H. 
Rating:
2.0

I dropped the trailer after hours. We unhooked and pushed the trailer into a parking space next to another vehicle. I then took pictures of it in its place. I was very surprised to find out the next day that there was a $21.30 “after hours” drop off charge. Not sure what the need was to charge me extra for dropping the trailer at the destination. I mean what extra work did I cause - it's an empty trailer that me, aged 63, and my 30 year old daughter were able to easily push into a parking space. I can't leave a trailer in community overnight (HOA rules) and was told I could drop it at any time ... no one mentioned a few to do that. So beware when you drop after hours.

GLENDA L. 
Rating:
5.0

Everything was 👍.

LYNN W. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

VAN H. 
Rating:
5.0

Customer did not leave a comment.

DENISE M. 
Rating:
5.0

Gary was Helpful and Polite.

JUNE G. 
Rating:
5.0

The Gas gauge was all over the place.

MELANIE M. 
Rating:
5.0

No improvement needed. I was very happy with my rental. My van broke down on hyway 95 and I was in a bad situation .Gary handled everything perfectly and made a terrible day good again. Thanks again Gary

CHARLES EDGAR W. 
Rating:
5.0

Customer did not leave a comment.

Zachery J. 
Rating:
5.0

Gary did a great job finding me a 15 foot truck at the last minute. Thanks again.

BRIAN D. 
Rating:
5.0

Clean friendly convenient location. The owner Gary was so helpful. Fast and efficient. Reasonable priced. I'll definitely recommend this storage facility.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
No reviews have been submitted for this location.

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