This man was very friendly and reduced the one way charge for the effort I made.
Debora C
Customer Reviews for Tire & Brake Master
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very confusing as. to why we needed to drop off at this location other than your company knew that the truck needed to be serviced.
Loretta WThey had me sign for truck gas was lower than it said miles was at what it was and the car was dirty inside and out. I left to get a call to come back to get another car because I can't take it out of town they didn't even bring me the truck I had to walk around the lot trying the key for the n Ewwww we truck
Valerie DI was over charged for the rental and the person made me wait until I could get my rental truck for hour. I had to wait for them to bring the truck to me for 15 to 30 minutes. When I returned the truck, I had to wait for someone to help me return the rental vehicle which went over the time limit of me renting the truck. I was told that everyone was on break or lunch. I don’t live too far away and I thought it was good idea to go to the closes u-haul rental. What made it worst was. I barely touch there gas which they lefted me with 25% which I only used I will never come back to this place.
Mary VI will be calling them first thing Monday morning. They charged me $14 for safe move coverage that I never accepted. They charged me for 7 gallons fuel which was not correct because I bought $25 fuel and went total of 33 miles. I will call them on Monday for my refund. I ask the lady what's my total when I returned the truck and she kept avoiding the answer until I saw the deceit on my final receipt. I have rented uhaul for years and this is my first bad experience.
SULLAY DThe employees did not know the rental procedure. They had to call someone to help them through the process.
KEVIN T