Customer Reviews for American Patriot Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Patriot Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Stephen H. on

Rating:

Customer did not leave a comment.

Jeffrey R. on

Rating:

Customer did not leave a comment.

philip d. on

Rating:

Everything is running like a well oiled machine o improvements needed.

Moncure C. on

Rating:

Clean, well-managed facility. Thanks!

Robin A. on

Rating:

Self-check out and in was easy. However, couldn’t find parking for my car while I had the van as it was marked 30 minutes.

Arturo A. on

Rating:

The two ladies that helped me out were wonderful, very helpful!

Calep J. on

Rating:

Continue doing what you're doing, it's working.

WENDELL J. on

Rating:

The experience from beginning to end was awesome the front desk manager Diana is definitely going make sure she goes over and beyond to make sure she gives you the best service possible. Diana Rock!

vitor l. on

Rating:

The employee that was helping me, Diana, was extremely friendly and courteous. She was able to get what I needed (appliance dolly) very quickly and at a great price. Will definitely recommend and go back to again.

VERONICA B. on

Rating:

Diana is a professional and courteous joy. She goes above and beyond to explain everything thoroughly. Everything was done very professional. I would recommend them to family and friends.

Paul A. on

Rating:

Great, friendly folks!

James T. on

Rating:

Customer did not leave a comment.

DIANA C. on

Rating:

The assistant manager was very good handled all my questions took care of my truck with no problem. Thank you we will use y’all again!

Mark O. on

Rating:

Had a great, quick and easy return experience. In and out in 5 mins. The Manager was attentive, pleasant and professional and went out of her way to make me feel welcome in my new home of Portsmouth. Great experience.

robert g. on

Rating:

The manager was rude, uncooperative and frankly insulting to my wife returning the truck. I have never heard of such poor customer service as demonstrated by this person and requires action as soon as possible. Call 757 690 4229, you will be shocked. Robert Gilman Col USAF ret.

Charlita W. on

Rating:

Customer did not leave a comment.

John T. on

Rating:

Nice clean facility . Will do business in the future

Armando J. on

Rating:

Wonderful customer service. I would recommend them to be used as a model for other Uhaul suppliers. Thanks again for the wonderful service.

Pam G. on

Rating:

Customer did not leave a comment.

Kiron T. on

Rating:

Wonderful service!

JAMES F. on

Rating:

Customer did not leave a comment.

Rosalynn Z. on

Rating:

Super nice and informative. Will absolutely recommend this location to anyone! They did a great job and did not really see an area that needed improvement.

Damon M. on

Rating:

Customer did not leave a comment.

Kaivon H. on

Rating:

Awesome service. Will recommend to everyone. If ever in need will come here first to get my trucks.

Robert B. on

Rating:

Customer did not leave a comment.

Robert C. on

Rating:

Customer did not leave a comment.

Steven L. on

Rating:

Customer did not leave a comment.

Janese W. on

Rating:

Customer did not leave a comment.

TARA H. on

Rating:

Customer did not leave a comment.

Danielle M. on

Rating:

The Location was straight to the point and my needs were quickly met.

philip d. on

Rating:

Great neighborhood business!

Shallery B. on

Rating:

I decided not to utilize this storage facility due to the significant distance between it and my place of residence. I was, however, pleased with the price of the unit.

Reuben B. on

Rating:

If I pick up the rental at 7/8 and I return it full. You could be nice and compensate a guy. You don't have to, but it would be nice!

jazmine h. on

Rating:

I love the place, I was well taken care of I love the staff members

Lorenzo O. on

Rating:

Customer did not leave a comment.

DERRICK J. on

Rating:

Customer did not leave a comment.

Arjay R. on

Rating:

Staff lied about details of a rental.

RONALD S. on

Rating:

Very friendly.

zoe s. on

Rating:

Customer did not leave a comment.

Heather A. on

Rating:

Wonderful, energetic manager who goes out of her way to get you on the road.

Alan D. on

Rating:

Customer did not leave a comment.

charles c. on

Rating:

Customer did not leave a comment.

Tanya J. on

Rating:

Although the location is rated high. Uhaul needs to improve their overall customer service at their call center. I waited on hold for more than 2 hours and still did not reach an agent.

LORI M. on

Rating:

Customer did not leave a comment.

Cash B. on

Rating:

Customer did not leave a comment.

JIM P. on

Rating:

Customer did not leave a comment.

ernest w. on

Rating:

Great customer service from them. No problems, will continue spending my money with them.

Shae B. on

Rating:

I don’t understand why I was Charge 92 dollars for a 19.99 U-Haul That I had for 5 hours max and drive 10miles , it was returned the same day

James A. on

Rating:

The manager is GREAT!! Very friendly.

William W. on

Rating:

Customer did not leave a comment.

pamela g. on

Rating:

If you use Uhaul services often, you should get a big discount. Thanks for the wonderful service we got each time..??

pamela g. on

Rating:

Very helpful and friendly!!

vinton g. on

Rating:

Very helpful and friendly!!

Demarius F. on

Rating:

The owner was very professional and helpful. I was able to get what I needed quickly which is very appreciated.

Jennifer H. on

Rating:

Hidden gem! Amazing staff!

TIM B. on

Rating:

perfect......dont change a thing

Marquita H. on

Rating:

I was in and out. The staff member was friend and professional. No improvement .needed as far as this visit went.

Damien C. on

Rating:

Good location, great value, decent facilities and friendly staff.

Dixon C. on

Rating:

Closed when I dropped off the truck so I can not give a rating of service.......key box/etc. was in good location readily accessible

daniel a. on

Rating:

The manager and asset manager at American Patriot Storage consistently provide phenomenal customer service and make U-Haul look good. This is my go-to location as I am never disappointed. The only thing that would have made my experience better - and it’s a small thing to me, but would have made things faster and simpler for the people at American Patriot - iwould be if U-Haul’s card chip reader had been working,

Jade P. on

Rating:

She was just lovely

karen s. on

Rating:

Customer did not leave a comment.

CHRISTMAS P. on

Rating:

Customer did not leave a comment.

abdullah m. on

Rating:

We've used this location before. Our previous experience was a success and so was this one. We now look to American Patriot in the future for all our moving needs. Thanks.

charles w. on

Rating:

Customer did not leave a comment.

sierra h. on

Rating:

Customer did not leave a comment.

John C. on

Rating:

Customer did not leave a comment.

Melissa R. on

Rating:

Clean facility, helpful employees, well-lit units, convenient location.

Heather L. on

Rating:

The woman who helped my husband get checked in yesterday went above and beyond to make sure we had all of the information we needed, and she was very friendly.

LeTigra C. on

Rating:

Excellent customer service, everything was explained clearly.

Marina S. on

Rating:

The indoor storage facility is good. However, the floors have some dampness which may lead to worries about mold or damaging boxes, etc.

RANDY W. on

Rating:

The office staff was very friendly and helpful. There were lots of units to choose from, all of which were clean.

Laksha S. on

Rating:

I was assisted on an upgrade storage size. Thanks

STACEY B. on

Rating:

The people at this self-storage location were very helpful and accommodating. I am grateful for their help and would rent another unit from them again.