Kim in Shawnee was absolutely excellent, she went above and beyond in helping me secure my desired truck and advising me about the entire rental process and trip. She even advised me about carrying lots of change to accommodate the toll machines that only accepted exact change!! Who thinks of that??!! She also had the truck ready as promised and accommodated my extra mile requirement in getting from Shawnee to OKC. She could not have been nicer or more helpful. A very rare gem in customer service, thanks again Kim!!!John B.
Customer Reviews for American Self Storage #15
(U-Haul Neighborhood Dealer)
Shawnee, OK 74801
(Located 1/2 mile East of HWY 177 / 3W on W 45th South side of Rd)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 1 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TERI T.
We had a unit at this storage facility for 6 years and never had any issues. Staff was always extremely helpful and easy to get in contact with if any issues came up. It long before moving out of the unit, we had an issue where the person in the unit that back up to ours, ran through the wall damaging some of our contents. Staff was very helpful in making sure that we had all the resources we needed as well as allowing us to move to another unit. Staff also made sure that anything that was damaged was replaced by the other party. The only reason we left was because we obtained a large building to where we are able to store our belongings.DALE C. | Overall Experience
Rubber on doors needs to be replaced. Lots of dirt blows in.BECKY V. | Overall Experience
Kim is an awesome manager very caring and helpful!!Deanna M. | Overall Experience
Customer did not leave a comment.gerald k. | Overall Experience
Customer did not leave a comment.faye h. | Overall Experience
Customer did not leave a comment.TAMARA C.
Customer did not leave a comment.Gerald A.
wonderful jobkim H.
Kim was great and professional. She was very helpful, thorough and accommodating. I appreciate her assistance in my storage accommodation and check-in. Kim made my Uhaul return painless and quick. Thanks Kim.Dawn C.
Customer did not leave a comment.SUSAN C.
Customer did not leave a comment.Katelynn M.
U-Haul rep Vince Carlson was quick, informative, professional and just plain fun to talk to!Herman S.
Customer did not leave a comment.James B.
The representative was filling in for the regular person (who is great). She was very abrupt and filled out that the gas tank was 7/16 full when it was empty. This cost us time on the drop off end to get it straightened out. We have rented from uhaul for over 30 years and this was the worst rental experience ever.John H.
Customer did not leave a comment.Curtis E.
Customer did not leave a comment.Penny W.
Excellent customer service!!!kim H.
i was told that i would not be charged for dropping off at a different location if i came and returned the vehicle and now they are trying to charge me $400 fior returning on time but not where they wanted me to return it even though i came and drove it to the location they wanted me to drive it to. SCAMMERS and LIARS!!!!Shery H.
Customer did not leave a comment.michael W.
Great service and truckSharyl H.
Customer did not leave a comment.Patty T.
Customer did not leave a comment.Patty T.
Customer did not leave a comment.john C.
Customer did not leave a comment.devon P.
My experience was excellent and the location manager was very helpfulJason J.
Staff was very knowledgeable, helpful and friendly. I loved the location and security of the facility.carol V.
Did a wonderful job explained everything clearly I can't think of a way to improve it.Great job.RONNIE G.
Great experience.Rebecca C.
Customer did not leave a comment.pamala M.
Customer did not leave a comment.Jack R.
Kim was very helpful with accommodating me with a storage unit.John J.
Great customer services!kim H.
Customer did not leave a comment.Jason N.
Great service!Eddie P.
Very satisfied. Very friendly!!CRISSY S.
Customer did not leave a comment.Kurt H.
Very nice, very friendly and very thorough. Was a great experienceBRUCE J.
Customer did not leave a comment.SUZANNE H.
We had to go to 4 different uhaul locations before someone finally had the van I reserved. The first location was at the old k-mart building on Harrison in shawnee and the employee who was there was VERY rude.Allyson H.
No issues Easy in and out QuickKatina D.
Customer did not leave a comment.Tiffani H.
Very friendly people and very helpfulDean C.
i HAVE ALREADY RECOMMENDED IT TO ANOTHER PERSON. tHE EXPERIENCE WAS GREAT.Larry O.
Customer did not leave a comment.John H.
Excellent business. Very friendly and extremely helpful.ERIC Y.
The lady was very nice and helpful!connie C.
Kim was wonderful. Made the experience easier than anticipated!Thomas A.
Customer did not leave a comment.regina B.
Customer did not leave a comment.Kevin A.
Customer did not leave a comment.Jessica S.
The staff at this location was awesomeTONJA R.
Customer did not leave a comment.Ron H.
I called Uhaul customer service to assist with after hour returns. Regina was fantastic! Very thankful for her customer service and knowledge!RUBEN B.
Great customer service!alan D.
Customer did not leave a comment.robert A.
When I called roadside assistance and was transferred to an operator named Bob, I was told that he was already on a phone call and "like you'll have to call back or something man". I don't know what kind of assistance that is, but at that point I went from calm, cool and collected to irate. He didn't even bother to ask me if I was safe or not!!!!!!!MONROE C.
The customer service was above & beyond! The easiest part of this move was dealing with U-Haul & most appreciated. Will definitely recommend to friends & use again.chad R.
Customer did not leave a comment.Trixey B.
I am 63 years old, and me and the lady that worked there had to lift that trailer off my hitch ball. I don't know the weight, but it was very heavy. I strained as it was, but if I had been 83, I would not have been able to do it at all. Rather than risk people being hurt, I would think it would be smart to have a jack of some sort on hand to do this.jack R.
easiest and most helpful experience that I have ever had. Great customer service!!ELIZ G.
Very nice to talk too.Matthew P.
Customer did not leave a comment.Debra W.
The U Haul trail at was good, clean, and easy to use. Tanja was well versed on all the U Haul equipment, and hook up procedures. She gave my son and I useful information and tips. She is a valuable asset for U Haul. There needs to be more dealers like her for U Haul.james H.
Customer did not leave a comment.Jon S.
Customer did not leave a comment.monica B.
Customer did not leave a comment.Eric C.
Drop off was taken care of very quickly. Very helpful and courteous.James H.
Customer did not leave a comment.Pamela W.
Everything went smooth. Very pleasant experience.Bill B.
Mirror on passenger side needs tightened.Jim S.
Best service I have ever received. Will definitely keep this in mind on my next storage or moving needs.MERCY D.
I arrived during business hours however the attendant wouldn't check me in. She stated to leave the truck, unlocked, parked in her yard. She repeated that it wasn't to be locked because people break out windows for the equipment, yet wouldn't take the time to sign me off.Karen M.
Very helpful opened up for me even though they were closed and told me that I could drop off the truck there instead of the other location.Mercy D.
Just disappointed about return time ,I had to rent trailer a extra day because they where closed on Sundays ,then didn't open until 9am on Monday ,and I arrived at 8am ,Will be a long time before I use your equipment againJD S.
Van box needed to be swept out, service was great.MENNETTE N.
Customer did not leave a comment.Tadd L.
Great manager, helpful, knowledgeable, friendly.DONALD J.
This location was excellent and I have no suggestions for improvement! They went above and beyond to help me complete my move.amanda M.
The friendliest best U-Haul service ever given in my life. DJDONALD J.
Dropped it off man asked how it did I told him and he said he would take care of it and send me my final notice on payment, which he did.Terry A.
Always great experience at this location!!!!Michael C.
Customer did not leave a comment.Donald R.
Customer did not leave a comment.Rick C.
Jeff was great!!Michael C.
Always good and attentive service.RALPH H.
Customer did not leave a comment.juanietta S.
Customer did not leave a comment.JANICE M.
Customer did not leave a comment.STACEY T.
Jeff is a real hoot love doing buisness with, I also have my storage unit through him.STACEY T.
The truck I used the distance was in Kilometers and could not be changed miles.RONALD S.
The wheel cover that now folds down...excellent idea! That was fabulous!!MELISSA L.
Customer did not leave a comment.TYRONE H.
Clean inside of truck box ie mud on floor , oil on side walls.CLYDE P.
Customer did not leave a comment.TANYA P.
Customer did not leave a comment.Donald F.
Customer did not leave a comment.Jarrod A.
Customer did not leave a comment.ROBERT B.
Only negative is that the street needs to be clearly marked. Either you know where it is or you are lost.PAUL A.
Customer did not leave a comment.Albert R.
Customer did not leave a comment.COREY H.
none - very helpful throughout registration and setup.STEVE H.
See comments on U-Haul Contract 27829950.Charles B.
This place is great! After the trip that I had - I'm thankful that it ended on a better note than it started on.Charles B.