Customer Reviews for American Self Storage #16

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Self Storage #16

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STEVE E. | Overall Experience |
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We had this storage facility for over ten years as we had three children study at a university in Shawnee. We were very pleased with our service through the years.

VALERRE H. | Overall Experience |
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Carl was always very helpful and friendly.

Mark W.
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Customer did not leave a comment.

John J. | Reservation |
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Very helpful and great service

Tamra B. | Reservation |
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Carl is awesome

Kenny P.
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Customer did not leave a comment.

DEBRA C. | Overall Experience |
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And when I did call and had to leave a message the callback time was reasonable. Polite and helped me each time. If I need a storage unit again I will use this one. Thank you.

david O.
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The attendant was super helpful the days before the move and the day of. He help us with all the information we needed and helped with the return of the uhaul.

EYDIE GAYE C. | Overall Experience |
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I had mice and snakes in my unit trapped by sticky pads. Price increase of 10 per month for what?? 3 different managers while I rented.

David C.
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Customer did not leave a comment.

John L.
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Customer did not leave a comment.

kristina W.
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I was extremely satisfied with the service I received. Carl was awesome in helping me with my needs!! Thank you!

Jennifer P.
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I had spoke to the man for for days I only needed the truck for two hours went to pick it up and there were no keys. The man would not answer the phone and he told me I would only be charged the flat fee of 19 I'm being charged 70 for all the trouble I had to go through when I got there. Still have not got sold of him on the situation. I will not use insult after this experience

Linda C.
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Customer did not leave a comment.

Sharon P.
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Nothing....the manager at American Storage was very fast,efficient and friendly. He was all about satisfaction and was easy to talk to.

Dawn O.
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Customer did not leave a comment.

Katherine W.
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Customer did not leave a comment.

Terry R.
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Customer did not leave a comment.

Tara W.
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Customer did not leave a comment.

Jayson W.
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Price was kinda high for a half day rental, the location was fairly compact for hooking trailers and moving larger vehicles. The attendant was great to deal with, very friendly and attentive.

Justene D.
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Customer did not leave a comment.

Tony H.
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I would recommend this location to a friend. The only problem I encountered was the devices to strap down the car to the carrier were a bit rusted. Nothing a little wd 40 couldn't correct.

GARY C.
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the girl who worked her was awesome.. very compassionate and could not of been more helpful.. i am a stage 4 cancer patient and going thru a rough time but she went above and beyond for me... She is my Saint Angel of Uhaul

tony H.
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Customer did not leave a comment.

christina S.
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Professional, fast,friendly,all our needs were meant.I Will recommend.

DARLENE K.
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Customer did not leave a comment.

shelly W.
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Customer did not leave a comment.

ted M.
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Christy was very professional and cheerful a real pleasure to deal with-no complaints-a very positive experience!

jamie C.
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The lady on Harrison location I think her name is Christy she was wonderful!

Doug A.
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The lady was very nice and experienced I would recommend anybody

LEE C.
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Was over charged and took two hours to get equipment

greg W.
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The process was quick and easy. Thanks, U-Haul!

Lori K.
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Customer did not leave a comment.

jason L.
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The associate that helped me was very very friendly and went above and beyond to help me

Bryan M.
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Very good service at drop off as well.

paul L.
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Great help I recommend. GREAT GREAT GREAT

ANN P.
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I reserved a 26' truck a week in advance and on Sunday, the day before my move I received a pohone call telling me I could drive to another city to pick it up, not this location but half an hour away, each way. I was livid. I had people coming to load and this would throw everything off, including the help I had on the other end of the move. Time matters. I ca)ed corporate 3x and was finally allowed to have the truck I wanted, on the day I needed it.

DOUGLAS A.
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Nothing the custermer service was great I would recommend this location to any one.

edward J.
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Customer did not leave a comment.

STACEY T.
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Customer did not leave a comment.

Nolan P.
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Customer did not leave a comment.

TINA L.
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Customer did not leave a comment.

valerie F.
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Customer did not leave a comment.

VICKEY S.
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Customer did not leave a comment.

JIMMY M.
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Customer did not leave a comment.

RILEY P.
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outstanding facilities

tina W.
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Customer did not leave a comment.

TONNIE S.
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TRUCK NEEDED OIL CHANGE AND HAD PROBLEMS SHIFTING. STAFF WAS SCATTERBRAINED, WAS NOT AT OFFICE AT 9, CALLED SEVERAL TIMES WITH INFO I DIDN'T NEED AND USED MY FIRST NAME (MISPRONOUNCED) RATHER THAN MY LAST NAME.

KENNY B.
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I think there are too many hidden cost, I would rather borrow a truck from a friend next time.. Its worse than buying a car, due to the hidden cost and fine print.

RYAN M.
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Customer did not leave a comment.

JAY S.
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The lasy was very polite and helpful.

TYANN S.
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Need to fix AC

JEANNINE I.
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Customer did not leave a comment.

KRISTIN S.
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Customer did not leave a comment.

Kevin H.
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Customer did not leave a comment.

TARA G.
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Customer did not leave a comment.

LORI W.
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Customer did not leave a comment.

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