The ratchets were the straps go into cinch the truck down we're almost rusted shut took me several minutes to get them broken loose They also came loose several times in a 300 mi trip
Michael T
Customer Reviews for American Self Storage #5
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck is in need of servicing it runs ruff.
TRACIE WThe truck smelled of livestock or many, many small animals. It was clean, but smelled of animals.
Thomas BOffice personnel was very professional and friendly she accommodated me quickly check in and check out I would absolutely refer this location
Mylissa TBest to enter the drop off location from the west. Very tight turn coming from the east.
RALPH BI ordered a dolly, but it was not provided. I had to inquire about it and they said they didn't have one and would remove the charge. I really needed the dolly that I ordered. Advance notice would have been appreciated.
Donald WEmployees were very helpful and kind.
Josephine RThe man running the place told me I’d have to hook up the 6’x12’ trailer myself. While doing so it was so heavy that I injured my shoulder and back while lifting and urinated on myself. To add insult to injury, the man and woman from the office came out and checked that I’d hooked it up correctly, once I’d finished and they took pictures of the hitch with me standing there hurting in pee pants.
Regina CExcellent customer service , fast and efficient to get one in and out ! Thank you very much !
JOSEPH RGret experience and the employee there was really helpful getting me all set up!
Nathan HThis was a horrible customer experience. Between this location and the one in moore on tower Dr. And ended up getting trouble more for you alls mess up.
Sierra SOverall, it was great, easy and quick… honestly this was the least chaotic part of my moving day!
Breyanna JDo a walk around inspection with the renter.
Sammy BGreat experience. The couple at this location was extremely helpful. I highly recommend this location.
Sondra PWe picked up our truck without a full tank of gas. The cab was full of half smoked cigarettes and it had greasy disgusting seats staining my husband’s clothing. Truck barely wanted to start, had low tires, and had to fight it to get up the hills in Norman, OK. After 9 hours moving and returning the truck, we decided not to fill our truck and just pay for the $5+/gal gas for the company to fill it since we only used less than a quarter tank. I called the next morning after being charged DOUBLE the estimate, and instead of explaining the charges I was scolded by Tina for not filling the truck and was told to go read my contract. Today is day three after the move and I have received yet ANOTHER charge. Called and was pretty much told off by Tina only for her to hang up on me. Found the corporate number and opened a dispute. I have never had any bad experiences with uhaul. This one has made me never want to rent one again… poor poor customer service. You can tell this place doesn’t take pride in what they do.
Zachery SVehicle was dirty on the exterior…driver’s floor board was dirty but with recent sleet/snow melt roads have been pretty messy.
ROBERT WI don’t know why I was charged an “environmental fee”. If you’re going to charge that, don’t advertise 19.95/day. Just make it $20.95/day and be honest.
bryce bThe right front tire on the truck is bald on the inside. Probably needs replaced.
Jim RI would highly recommend this location. It was quick and quality service from the owners.
THERESA LNice people, helpful, had trouble with online pickup. Owners helped me Personally
THOMAS CNothing! Great service!
MATTHEW EI would only recommend the location if you are already familiar with the online app. The staff wasn't able to help when there was technical issues returning the truck. It took me almost 30mins to redo the process 5 times. I was worried I was going to be charged another day.
Janet WNA
JOONPYO LLovely staff, excellent service! Thank you!
Linda BVery helpful hooking up the trailer. Fast, friendly and courteous. Short check-in and on my way quickly.
Anthony BEverything was great! The rep was kind, fast, and helpful.
CLINTON WYou guys screwed me by forcing me to go to two different locations to pick up my reservation. When I was informed of this the lady was extremely rude.
Clayton LUnable to list issues on digital check out. The radio display is not working, pet hair on the seats.
JULIE MGood service, will rent from this location again.
JEANA PI appreciated the Covid 19 precautions they had.
Ramona BFriendly and knowledgeable
Ronald KThey were great. Nice people nice management they even helped with an adapter so we could get the lights working on the trailer.
Trevor DThis location was great, But I made my reservation for the center on Lindsay St in Norman. But when I got there (I was 45 minutes late) they had rented the motorcycle trailer to someone else . Boy was I pissed. Luckily they located a trailer at the friendly Alameda street location where they sent me. Not happy with the guys at the Lindsay St. location.
William LChange gas policy. What am I supposed to do drive around to waste gas and your equipment until I reach quarter tank or loose 20 dollars. Gas is to high to waste. Start full and return full no brainer. I know people are lazy but be fair.
Lenard WEnjoyed working with Dennis
Michael GI dropped my trailer off on Sunday and put my contract in the night slot but they did not process until Monday so I was charged an extra day. Why do you have locations that will accept drop offs if you are not going to check daily.
Paul CN/A
ardith rService was quick and easy, and the owners were nice and friendly.
Dusty SCouldn't have had a better experience! Very satisfied with the service.
BETHANY SNot sure
Larry DThe gentleman Dennis that rented me the truck couldn't have been more nice and helpful, he was very knowledgeable of the equipment I needed for my move - AMERICAN SELF STORAGE #5 was AWESOME! Will use for sure in the future!
Tim MThe employees at this location were great! But the head/corporate office sucks! I had a truck rented for 2 days and the head/corporate office took it away from this local location just because they wanted to. When a person secures a reservation they expect to have the product the times they reserved it. I was present when the employee contacted "the office" and "the office" attitude about the situation was "too bad-so sad". The local employee told them that I was affected by their decision to give the truck to someone else after he confirmed my reservation..he was not happy either. But did the best he could. You guys need to learn what customer service is! Again, the employee(s) at 2111 E. Alameda were outstanding..."the office" sucks!
PAMELA JWorking with Dennis & Tina at this location was a breeze. They were courteous and professional.
Brian CMade reservation and arrived and truck had been double booked and was no available was send to another location across town and was given wrong size that cost more
Alicia lThe service was wonderful.
Kathiren PThe rental was not clean from the outside. It had dead bugs splatters all over the windshield. The rental bed wasn’t clean either. I had to sweep it before loading my stuff. The rental fuel gauge is not working properly, I had to over fell the tank (50$) worth and yet the gauge was showing half tank after I started driving again it started slowly to increase and yet it still doesn’t show full tank after I got the receipt.
Cameron JThere is nothing for me to comment for y'all to improve the location off E . Alameda st norman, ok this one of the best U-Haul stores i had to dill with !!!!!! (Chris Reed)
christopher rNothing, staff was very helpful.
todd dGas readings were wrong, and gave me a truck to go cross country approximately 700 miles, that had a 143000 plus miles, but I made it.
Gary HWhen calling the customer to confirm the reservation, please leave a voicemail so your call can be returned if the customer is not available when you call.
Steve MThis location had a great representative, who was friendly but very professional. Equipment was in great shape and the truck was very clean.
Jeremy CExcellent service all around!
DEBRA BAmazing helpful and extremely nice wouldn't rent from anywhere else
Jamie PN/A
Leonard MThe attendants were extremely kind & helpful. The location however dis not allow for more than two parking spaces, which I found unrealistic. In addition, the truck that I was provided had not been cleaned out, and smelled of fish. I had to spray with disinfecting deodorizer just to drive the truck.
Marisela A