Customer Reviews for American Self Storage
(U-Haul Neighborhood Dealer)

417 reviews

4545 N Valdosta Rd   Valdosta, GA 31602
(Coleman rd)

(229) 245-5278

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(229) 245-5278

4545 N Valdosta Rd
Valdosta, GA 31602
(Coleman rd)

Services at this Location:

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Ben went above and beyond. He explained everything for me. Nothing to improve upon.

Carol Ann C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

KENNY W. 
Rating:
5.0

Customer did not leave a comment.

Jannah H. 
Rating:
5.0

Customer did not leave a comment.

Holly T. 
Rating:
5.0

This is a pretty good location if you need to pick up trailers due to it being off the main road. Ben was great, super helpful, knowledgeable, and thorough. I would absolutely recommend this location.

LAWRENCE G. 
Rating:
5.0

No improvement needed. I had issues with my lights when hooking up. Ben was able to find the problem and replaced a blown fuse. It was hot and we were sweating profusely but Ben kept smiling and joking the whole time he was working on my truck. Great customer service.

Sterling D. 
Rating:
5.0

Customer did not leave a comment.

Andy R. 
Rating:
5.0

Fantastic help and service . Very much a pleasure renting, and dropping off at American Self Service. Highly recommend!!!! Thank you Ben for your time, help and your service..

Lawrence D. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

walter B. 
Rating:
5.0

Customer did not leave a comment.

Daryl L. 
Rating:
5.0

Your online system kept resetting itself on my phone I literally had to take the picture and put in the information at least 10 times.

Nathaniel L. 
Rating:
5.0

Not a thing. As long as you have people like Ben working for you ya'll are good to go. Ben was wonderful and such a pleasant man. He was very helpful and knowledgeable.

Kelly M. 
Rating:
5.0

Great service. Business is run by caring people.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

LYLE R. 
Rating:
5.0

Phenomenal experience and great customer service!

James S. 
Rating:
5.0

The man that took the order was great

Andrew A. 
Rating:
4.0

Customer did not leave a comment.

Jackie D. 
Rating:
5.0

Ben was great! 10/10

Brandon B. 
Rating:
5.0

Site owner was an absolute pleasure to work with. Professional, friendly and extremely helpful. I will NOT go anywhere else if I need a U-haul rental in the future.

Curtis W. 
Rating:
5.0

Went to rent a car dolly and found out the vehicle wouldn't fit on the dolly. Ben went above and beyond to find me a trailer that would work. Great people to deal with. Best place to go. Highly recommend.

Chase M. 
Rating:
4.0

Customer did not leave a comment.

RUABEN D. 
Rating:
5.0

Ben was amazing!! Thank you for being awesome!

Kyle B. 
Rating:
5.0

Amazing customer service!

Chase S. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Very simple and easy process with no contact at all

Stephanie T. 
Rating:
5.0

Very friendly and very helpful thanks for everything

Dolores M. 
Rating:
5.0

I have rented from this location before. The customer service is the best. I will refer this location to all my friends. You have topped all of my expectations. Thanks for a great experience. I will definitely use your services again.

NATHANIEL B. 
Rating:
5.0

Extremely helpful staff. Made sure I had everything I needed. Will be renting from there again.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

DONNIE W. 
Rating:
5.0

N/A

ERRON Y. 
Rating:
5.0

They went above and beyond to help us get a trailer last minute for our move, and even lended us their own personal ball of their personal truck.

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO G. 
Rating:
5.0

Customer did not leave a comment.

HEATHER M. 
Rating:
5.0

Very friendly. Walked us through everything.

AMOS B. 
Rating:
5.0

Customer did not leave a comment.

Shawn T. 
Rating:
4.0

Not change locations one day prior to pickup after the order was guaranteed two weeks earlier.

DENICE W. 
Rating:
1.0

This experience has been awful! The original facility where we reserved and were suppose to pick up the truck had a handwritten note stating they were closed for the entire day (I have a time stamped photo). We then called Uhaul and were directed us to American Self Storage where it took B. Culpepper almost an hour to get the paperwork taken care of due to technology issues before we could leave. You can imagine working in a tight deadline to get moved in a 24 hour period and now over 2 hours had been lost. There have been 3 charges on my credit card, the original charge (which was correct), a second charge that was fraudulent and a third charge which was a duplicate of the original charge. When I called Uhaul, I was transferred from one rep to another, on hold for extended time periods until I was told that my husband was the only person they could talk to because he was the "driver". In the meantime, I called and left a message at the facility where these charges originated only to be called and told that he was busy and he'd call back. As I proceeded to ask him a question, he hung up. He called back an hour later and upon finding out that I had involved my bank, he became short tempered and hung up on me again. Worst experience ever with Uhaul

Erik G. 
Rating:
5.0

This was my first time pulling a trailer. The owner was very helpful and taught me how to hook everything up. He also gave me some pointers and things to remember. I will definitely be coming back.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

The gentleman who assisted me with the Auto Transport went above and beyond to help me. He stayed way past closing time, to ensure I got my daughter's vehicle loaded.

RONNIE A. 
Rating:
5.0

Mr. Ben was very helpful.

JOHNNY G. 
Rating:
5.0

Customer did not leave a comment.

Caleb B. 
Rating:
5.0

I couldn't have asked for a better experience from American Self Storage/Auto Repair Experts. They went above and beyond to help meet my needs as customer! Ten out of ten recommend!

HARRISON C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

EDWIN M. 
Rating:
5.0

Not much of anything. The truck was there and clean. Used 24/7 to get the truck and just followed the instructions. Store was closed but he was there and he called to make sure everything was going ok since this was my first 24/7 style pickup.

Danial A. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY H. 
Rating:
5.0

No improvements needs, Ben is Very Friendly and turned to be My Neighbor.

ROY B. 
Rating:
5.0

Nothing, the gentleman who was in charge was a true professional. He was extremely helpful and made the experience very positive

Gary T. 
Rating:
5.0

Customer did not leave a comment.

TAVISHA E. 
Rating:
3.0

Customer did not leave a comment.

Laura W. 
Rating:
5.0

This place was excellent, great services and very prompt and helpful. Everything about this location and rental was perfect. Definitely made my moving experience and transition smooth and easier. 5 stars all the way

PATRICE T. 
Rating:
5.0

Great Customer service.

MICHAEL C. 
Rating:
5.0

The help at American Self Storage was extremely courteous, professional and helpful despite the computer not cooperating during that time and date. He knew exactly what to do and who to call in order to make our rental experience a smooth transition. Thank you for your time and support!

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

Christina W. 
Rating:
5.0

Customer did not leave a comment.

BRENDA N. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel M. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
2.0

Customer did not leave a comment.

Nathaniel M. 
Rating:
5.0

There is nothing that could be done better. 5 stars all the way. Best Uhaul experience I have ever had. Thanks!

Matthew H. 
Rating:
5.0

great experience Ben was very helpful

Godefridus H. 
Rating:
4.0

Customer did not leave a comment.

ALVIN M. 
Rating:
5.0

Nothing. Service was quick, easy and affordable. Customer service was excellent as well. 10/10 will come back.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

Alexa M. 
Rating:
5.0

Customer did not leave a comment.

JONATHON J. 
Rating:
5.0

Customer did not leave a comment.

Z'a W. 
Rating:
5.0

Customer did not leave a comment.

Keondra T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Great customer service.

Luis R. 
Rating:
5.0

Mr. Culpepper wasn't thoroughly professional and respectful. Best service I've had.

Jimmy B. 
Rating:
5.0

I don't see anything to change Ben was very nice and explain everything that we needed to know. We will go back to Ben if we need a van for a day.

rita G. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Everything was top notch. Would rent from them again. Knowledgeable and very helpful.

Douglas O. 
Rating:
5.0

Customer did not leave a comment.

Terrence S. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Danielle D. 
Rating:
5.0

Customer did not leave a comment.

BARBARA C. 
Rating:
5.0

Once again I experienced excellent customer service. The staff here really goes above and beyond. Mr. Ben explained the use of the equipment and was very helpful

Betty W. 
Rating:
5.0

This location has great customer service. Making me want to use Uhaul for any future moves.

Betty W. 
Rating:
5.0

American self storage is the best place to rent a uhaul in Valdosta!

Ron H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

Gerardo V. 
Rating:
5.0

They helped me and worked with me beyond anything I every imagined ... I was going through a really hard time and they made the whole experience so easy ....

Catherin R. 
Rating:
5.0

Great Customer Service. Thanks Ben.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Caleb B. 
Rating:
5.0

Great service, friendly staff. 10/10

Elizabeth M. 
Rating:
5.0

I don't remember the guys name. He checked us in and got us on our way with a smile. Thanks!

jeffrey H. 
Rating:
5.0

We were pleased with our experience and felt that the staff was very thorough and professional. We will definitely recommend them.

Roy K. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
5.0

Customer did not leave a comment.

Caleb B. 
Rating:
5.0

Love this rental team... whole family helps out...they were all very nice and professional. I had to leave my vehicle and felt very safe leaving it there. I have more moving to do so I'll be renting from them again

RENEE N. 
Rating:
5.0

Customer did not leave a comment.

Caleb B. 
Rating:
5.0

Customer did not leave a comment.

Kyle T. 
Rating:
5.0

Customer did not leave a comment.

Caleb B. 
Rating:
5.0

Customer did not leave a comment.

Caleb B. 
Rating:
5.0

Customer did not leave a comment.

Dedra H. 
No reviews have been submitted for this location.

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