Customer Reviews for Serenity Storage Durham Lebanon

Rating:

5.0

When this storage facility was purchased from the previous owners, they have been very difficult to work with. As a non-profit organization, that needs monthly invoices to process a check each month (which they were informed about immediately) their response has been, "Well we don't send out invoices." I politely explained that The Salvation Army requires a monthly invoice in order to process a payment. Without an invoice we cannot send a check. In the meantime, Serenity continued charging late fees. With the previous owner, we paid for 1 unit and the other unit had always been free. We were given ample notice that the second unit would by charged after the first of the year, however access to the units were denied until full payment was received, yet they did not want to produce an invoice so a payment could be made. When a customer continues to request an invoice, gives proper information stating what our needs are, then refusing to provide proper documentation or doing so last minute to receive payment while charging late fees is extremely unprofessional. The employees were willing to do what they could, albeit very last minute, however the owner has been very unprofessional and unwilling to work with us. I would NOT recommend this facility. We have been willing to pay for the facility, but getting an invoice to make any type of payment has been very difficult and expensive with the additional late fees The late fees were incurred due to not receiving invoices in time to make timely payments.

Rating:

5.0

If we ever need a storage unit again, we'll come back to y'all. Staff was Amazing

Rating:

5.0

Rats chewed my drier cord and a lot of my stuff got ruined.

Rating:

5.0

I have used you many times and have sent many to you. Thank you Amy. Have a VERY Merry Christmas

Rating:

5.0

Nice and clean, security gate works great and you feel safe with the cameras that s all around.

Rating:

4.0

Storage unit was good and as expected, gravel lot in places needed work. It was flooding in front of our unit when moving and one night i ran into a hole and damged my truck bumper it was so deep.

Rating:

2.0

We had a unit with them for 2 years. We usually paid in advance. We were 3 days late I'm guessing because of Pres Bush's death making a bank holiday. So they double locked us out and were rude!

Rating:

5.0

Our storage unit did get broken into once while there, but the staff was frieny and helpful and fixed the problem. We paid for additional insurance.

Rating:

5.0

Amy is a rock star! She is simply the nicest, most customer-focused person I have dealt with in all of Lebanon. I would hire her away from you if I lived there..

Rating:

5.0

I was completely satisfied.

Rating:

5.0

Staff was friendly and helpful. Easy access and secure storage in town.