Customer Reviews for American Stone
(U-Haul Neighborhood Dealer)

2,136 reviews

2100 N 1200 W   Lehi, UT 84043

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9:30 am - 3 pm
  • Sun: 9:30 am - 12:30 pm
Special Operating Hours
  • 10/23/2021 - 12/31/2021: Closed

Services at this Location:

Contact Us

2100 N 1200 W
Lehi, UT 84043

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9:30 am - 3 pm
  • Sun: 9:30 am - 12:30 pm
Special Operating Hours
  • 10/23/2021 - 12/31/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Drop the price so it competes with professional delivery.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J. 
Rating:
1.0

Drove 26 miles for an in town quick haul, didn't have time to fill the tank. I was fine paying $5.25gal premium for not doing so. Uhaul American Stone put 8gal of fuel in the truck charging over $40.00 for doing so. That would mean the 26 foot truck got 3.25mpg. The truck was barely even filled with items and no there weren't any hills, nor did I leave it running all night. Poor business practice and incredibly shady!! Don't use this location!

SPENCER HARRIS H. 
Rating:
3.0

Customer did not leave a comment.

MARIA L. 
Rating:
1.0

I'm frustrated I was charged an extra full-days rate when I was an hour or so late. I believe I was misled by the clerk when I checked out trailer who told me that “as long as I returned “close” to the 24hour period, I would be fine.” I went to the store today to inquire about the extra days charge. I was told that there was nothing that could be done and that I was out of luck….that they have zero control over pricing. This was terrible customer service if you ask me. I'm not saying the customer is always right, because we often aren't. An apology for the misunderstanding (if even a fake one) or humoring me a little would have definitely been the better way to handle it. I definitely will not use this location again and will share the experience with friends/family.

John H. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL P. 
Rating:
3.0

I didn't appreciate the desk clerk telling me to just leave the truck for them to check in the next day “because it's easier” yet he failed to mention it's a $20 fee to do so. Thank goodness I wasn't planning to leave it up to him.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

CASEY N. 
Rating:
5.0

The van runs really well at 40mph and 60mph, but there's some wobbling at 50mph. Nothing major, but the tires might need to be realigned.

JOCELYN W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
5.0

Customer did not leave a comment.

Christine H. 
Rating:
5.0

Very friendly staff and the koi pond inside was awesome.

DAVID S. 
Rating:
5.0

Make sure van smells fresh

James H. 
Rating:
5.0

Customer did not leave a comment.

LORENZO M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN N. 
Rating:
5.0

The lady at the desk was super nice. It was packed, she was able to fix everything in the chaos.

RILEY B. 
Rating:
3.0

There were sunflower seeds in the cab of the truck when we got it. The truck needed to be swept out. Just clean it before customers pick it up.

Eric H. 
Rating:
5.0

Fantastic experience here! Employees were all very kind and helpful! I would definitely recommend this location to anyone I know.

Colby A. 
Rating:
5.0

Customer did not leave a comment.

RACHEL D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

CURTIS J. 
Rating:
5.0

Customer did not leave a comment.

JESSICA L. 
Rating:
5.0

Customer did not leave a comment.

Dean J. 
Rating:
5.0

Customer did not leave a comment.

Katrina F. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Nay

William M. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
2.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

SHARI W. 
Rating:
1.0

Pick up took me 1 and 1/2 hours. There was a problem with my reservation porting into my account. I had called customer service and the office earlier that day to fix the problem and was reassured multiple times it would be fine. When I showed up for my reservation the text message to check-in never came. I was on the phone for an hour and a half getting help so I could pick up the truck. We had tech issue after tech issue. I had to pay my movers extra while they waited. I also reserved a dolly and there was not one in the truck

Kassandra M. 
Rating:
4.0

The chain that is used for safety around the hitch was missing its rubber grip, because of which, the chain came off the hook dragging on the floor and causing me to stop at intervals to fix it.

Krushan N. 
Rating:
5.0

Kind and helpful staff

JULIE C. 
Rating:
5.0

Customer did not leave a comment.

Clinton F. 
Rating:
5.0

Make sure that when someone logs into their account that the reservation shows up to check item back in.

Katrina F. 
Rating:
5.0

Fast and good service

Timothy D. 
Rating:
5.0

Excellent employees! They are on top of things.

WILLIAM H. 
Rating:
5.0

When i arrived they received the trailer, unhitched me and i was on my way, they provide a receipt and were very friendly.

Skyler B. 
Rating:
1.0

I got a trailer for my car to be attached to the 10' uhaul. They sent out 2 kids to help us get the car on the trailer. They didn't tell us that it was crucial to do something to keep the steering wheel straight and half way through the trip damage occurred to both my car AND your trailer and if you think I'm paying a dime for your trailer you're wrong and if you think I'm not going to see to it that uhaul doesn't pay for the damages to my car you are definitely mistaken as well. Luckily this damage occurred at a gas station but it could have been a lot worse. You are either paying for the damage to my car or I will see you in court. But either way this location is fucking amature hour, neglecting to tell the customers to add something to keep the wheel straight while we drive for 100s of miles is Bull shit and you know it.

ELLIOTT P. 
Rating:
5.0

Picked up a 5x8 trailer. Pickup process was very simple and I was out the door in minutes.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

BRYCE S. 
Rating:
2.0

After loading the truck and driving about 15 miles the air conditioning went out, it was only blowing hot air. When I brought it back and let the staff know the response was you'll have to take it up with U-Haul. Not the empathy I was looking for, not even looking for a discount even though I drove for 50 or 60 miles in 100° temperatures I just wanted To hear something similar to all that's awful let me see what we can do to help but instead I got take it up with U-Haul.

JAMES C. 
Rating:
5.0

Excellent drop off process. Was nice after a tiring day unloading.

JAMES U. 
Rating:
5.0

Find a close new location. You've been great to work with

RODNEY P. 
Rating:
5.0

Customer did not leave a comment.

ROELOF JOHANNES V. 
Rating:
2.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

The size of truck we wanted was gone and got a smaller one worked out wonderful. Everyone was very nice and great to work with.

David M. 
Rating:
5.0

Great process of checking in and getting on way quickly

David B. 
Rating:
5.0

Nothing to recommend. The site was very accommodating to my difficult schedule that required an after-hours return.

Dallen S. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Pick up and return went smoothly.

John A. 
Rating:
5.0

Not a huge deal, but dropped it off in the morning then the facility called me later in the day asking when I was going to return it. They took care of it, but kinda scared me on that one.

GREGORY F. 
Rating:
5.0

Customer did not leave a comment.

Karla M. 
Rating:
5.0

Wonderful experience. Our truck was available when we needed it. Great 26" 650 Superduty truck! Clean, low miles, easy to drive. Team at American Stone was extraordinarily friendly and helpful. A+.

ELIOT J. 
Rating:
4.0

I reserved a 26' truck two weeks in advance and showed up to only have a 17'. I had to ask neighbors and family to bring their trucks because it was too much for a 17' but too would have been perfect with a 26'. Why make a reservation if it is not available?

NANCY E. 
Rating:
5.0

Thank You! Great customer service!

Nicholas P. 
Rating:
5.0

The lady who helped me make adjustments for a better drop off was excellent in here work. Skilled multitasker.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN O. 
Rating:
5.0

Employees were really helpful, picking up and dropping off.

James F. 
Rating:
3.0

Customer did not leave a comment.

Frank V. 
Rating:
3.0

Vehicle had an unsafe tire wobble at speeds and around turns. Vehicle shake was visible by following car. Very severe and unsafe.

JOEL C. 
Rating:
4.0

Good customer service

NEFI G. 
Rating:
5.0

Thanks

CHRISTOPHER E. 
Rating:
5.0

Customer did not leave a comment.

Blake W. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

KAITLIN J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
3.0

The quote I was given was considerably less than what I got charged for, even when I kept the mileage at what we agreed upon. It also bothers me that there were so few options if I needed a truck for another day. If it hadn't been for the fact that I desperately needed a truck, I would have gone someplace else. You lost a customer yesterday…

DON F. 
Rating:
5.0

Customer did not leave a comment.

Stella E. 
Rating:
5.0

Everything was great. The truck was in great shape and met our needs perfectly!

DEAN L. 
Rating:
4.0

My overall experience was good, but I felt there were some extra miles added which I had to pay for. I recall my total trip was 10 mi but I was charged for 15 mi. This made me feel bad because already u-haul is quite pricey.

KARAN A. 
Rating:
5.0

American Stone was very helpful in arranging a longer rental than the UHaul software would allow.

CHRISTOPHER P. 
Rating:
5.0

Fast, Friendly, Awesome!

LEO P. 
Rating:
5.0

They were very nice and helpful!

LINCOLN C. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

CALEN B. 
Rating:
4.0

The after hours check-in process was tedious and fairly cumbersome, but I survived it. Luckily I had a phone with internet access and an existing U-Haul account. Glad to find a place within 30 miles that had a rental available.

DAVID P. 
Rating:
5.0

Check engine light was on but truck still did the job

WILLIAM R. 
Rating:
5.0

I went to a long line and they got all of us in and out super fast. The front desk woman was so good at her job and funny too lol. I'd definitely use them again and recommend this location!

John M. 
Rating:
5.0

Friendly owners, efficient service. I would return.

JERRY M. 
Rating:
4.0

Customer did not leave a comment.

Spencer B. 
Rating:
5.0

Friendly staff reasonable prices

SHERRIE H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

I was treated as if I was their favorite customer! World class service for an old guy just renting a small open bed trailer.

ARNOLD L. 
Rating:
5.0

Inside staff friendly and efficient. Hookup guys quick and efficient

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
1.0

Dirty truck would only start after minutes of trying every single time. Customer service woman was very rude and I will never go back there-

LYNDSEY E. 
Rating:
5.0

Customer did not leave a comment.

Ross M. 
Rating:
3.0

Customer did not leave a comment.

JEFF H. 
Rating:
4.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

I think Uhaul should chat with the location to make sure the correct hours listed on the Uhaul site. I reserved for 9 am but the location didn't open until 9:30 am. Thanks!

Ashley S. 
Rating:
5.0

The truck warning lights came on saying my tires were low. I looked at them and didnt think they looked low, but it did make me worry a bit about a flat or a blown out tire. Fortunately nothing happened. Also I could figure out how to get the lights in the truck to shut off and that made me worried about a dead battery. Overall I had a good experience but these two things could have been bettet.

Thomas W. 
Rating:
5.0

Great customer service , highly recommend this place to get you moving u-haul stuff !!

Moises C. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE F. 
Rating:
4.0

Customer did not leave a comment.

Kristin L. 
No reviews have been submitted for this location.

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