Customer Reviews for American Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Storage

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Vanessa H. on

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John B. on

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Bailey D. on

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Kevin R. on

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UHAUL is not providing the best sevice to this location, not possible for this location to provide best service to UHAUL customers. this location must call and wait for callback to finalize payment.

Tammy C. on

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Zachariah D. on

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Joyce T. on

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The location was great and the manager was a great help when trying to put the truck up by phone. He even had to call corporate because the process of pick up using phone is a joke and he couldn't even do it in his computer without calling. Customer service is a joke. If I ever need moving help again I will try another company. But the truck was clean and well keep.

John J. on

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Ed M. on

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They didn’t want the trailer dropped off there. They were over due to return when we arrived and said they were getting out of U-Haul business.

Charlene S. on

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machelle m. on

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When using storage again I will use this facility and I have recommended yo others love the friendly and helpful staff and I felt safe entering and exiting the unit because of camereras and gate .

alicia c. on

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Convenient and clean glad it was climate control price is great

ELLEN S. on

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The lighting was poor, the "climate control" was barely within tolerances. That we could live with, but the fact that smoking is allowed in the facility caused all of our belongings to smell gross.

Elwood G. on

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Drop off location was closed. Saw no one, put key in box by the door

Kieth G. on

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The man that checked me in was very nice.

Eric G. on

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After hours drop off was convenient.

Tom R. on

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Howard K. on

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Renee S. on

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Tracie B. on

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never got any paper work and was charged way yo much

ed t. on

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Melissa F. on

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I waited 45 minutes at the desk to be helped. Then the van was filthy, it had shells in it and you could tell no effort was made to even wipe it down.

Michele P. on

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Small community in the mountains. The van was not filthy but had a childs hanger in it and some dirt in the front of the van. I just don't think some people are as ocd as I am.

Ralph S. on

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The steering on the truck was loose... a lot of play in the steering wheel, but this is typical with Ford trucks. Otherwise, an overall pleasant experience.

Shawn H. on

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James L. on

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I had a confusing and bumbuled experience with my rental this past week. You changed my original reservation to pick up at a different location that had no trucks and did not expect to have any for a week or more. You quoted a rate of $19.95 for the day as you could not provide a10ft. Truck I had requested. Then the receipt came charging me $29.95 for the day plus $14.00 for safe move care that was not a part of my original reservation. I will be expecting to receive a new receipt with new corrections in a PDF form.

Perry C. on

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Once again, for 2 weeks in a row, Uhaul texted me a confirmation that my reservation was ready, and the furniture pads I had reserved were nowhere to be found when I picked up the truck. Of course, the location had no pads. But, they could give me directions to another location where I COULD GO pick up the pads I had ordered. Plus, with no smoking signs all over the location, the office reeked of stale smoke and the trash cans were full of empty Pall Mall packs.I'll be in touch for my $50 satisfaction guarantee.

Perry C. on

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Dropped off after hours.