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Jasmine R
Customer Reviews for American Store & Lock #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a stress-free, wonderful experience. It was our first time renting from UHaul and we will rent from this company and location again.
KEVIN BVery helpful and easy to work with.
Minnette CSuper authentic and caring customer service
Melissa DThe folks at this location were super helpful and let me in a bit early when having an issue with the app. Highly recommend using them in the future
Tiffany LWindshield filthy inside and out. I reserved moving pads -- was informed the morning of the move when I picked up the van that no pads were available.....very disappointing and disruptive for the move. Shiela was great; van worked fine.
Michael YPersonnel, Stella I believe, was professional and very friendly and made both pick up and return a fast and easy process. Would definitely use them again.
Peter AGreat service from beginning to end.
Laquane TVery easy pick up and drop off. Manager (Sheila) was extremely helpful and nice.
Cornelia HSheila is wonderful!
CHRISTOPHER BLady at the counter was great!
JEREMY KTell your customers to contact the people on site. Ruth was great in every way. She was patient with my questions and explained the charges as well as the particular quirks of the truck that I rented. My experience in reserving a truck online was not satisfactory. I spent about 15 minutes filling out screens with my personal info and arrived at the last screen when I ran into issues. The first issue was that there was a notification that the size truck I wanted was not available at the location. The second issue was that when I went ahead with the transaction, the site would not acknowledge completion. I had to go by the actual site to complete the transaction. However, once I was there, Ruth was able to sort things out fine and there were at least two trucks like I wanted available.
Roy GThe customer service was outstanding.
THOMAS BThank you so much
Toby EThe provider at this location was so nice, professional, and efficient. Pick up and drop off was easy and everything was ready to go. Great experience!
TREVOR RMake sure you check your odometer. I brought it back on full and they charged me for bringing it back at 3/4 full. Still waiting on my 21.00 refund to go back on my card..
Carlos WSend the key code in an easier manner but overall it was fine. Thank you!!
Anne WCustomer service was awesome
kimberly tAll very good please let staff know we appreciate!
Peter WLady in charge is simply amazing !
WONDERFUL MThe location is nice and organized, easy to find your rental. The lady at the counter was super nice and helpful which is rare at a U-Haul location so that was refreshing. Will use this location again. Btw the U-Haul app is super slow
Brittany MThe location on Wendover is always accommodating and very friendly. I will always use them.
Clinetta ARequested optional equipment was not available. Make sure to notify customers of the status of optional equipment before the truck transaction. I ordered 3 Dollie’s to assist with my whole house move. I had to call around to other Uhaul providers to track down equipment while my movers were on the clock. Terrible experience.
Andrea QEverything was just fine. I appreciate your help with this.
LORRAINE MCustomer Rep at the counter when I checked in was very helpful.
TODD SNothing - great experience.
Kate MGreat service and very helpful
Tonya SThr manager was there when I checked in. She was very kind and helpful. I recommend Uhaul to everyone.
Tulin CI told the lady I didn’t want the $14 coverage and she charged me for it anyway.
Lorie MStaff was professional and very knowledgeable about the service and details. Most helpful.
Joe MThe tailgate door of the truck bed was jammed and does not open. We were able to lift our things over and in but it created an extra challenge!
Michael WEverything was amazing! Truck was very nice and the pick up drop-off was hassle free.
Shawn WNice clean professional and friendly. Hassle free.
andrea jMy car was vandalized in the store parking lot. How can uhaul help me pay for all the damage?
Henrique OThe only problem I encountered was that the truck I reserved thru UHaul's website and was told was guaranteed, was not available at the site I chose to pick it up. So, I had to pay twice the rental price for the one truck that was available. This is a bait and switch scam. When I tried to claim my $50 reward for Uhaul not having the truck that was guaranteed, their website gave me the run-around to the point that I just quit trying. I'm sure this was the desired outcome by Uhaul. Do NOT trust their online biooking service. After booking your truck, call the pickup location and verify that they actually have the truck you reserved. The poor woman running this location said this happens all the time and she has no control over what Uhaul promises (but frequently fails to deliver) on their website.
Kelly RExcellent experience...the clerks at the desk were very friendly and efficient...will definitely use this office when we need Uhaul again!
Don BThe Ladies at American Storage are top notch. Always friendly and kind. The front office/ lobby is warm and welcoming. From the time you walk in , you feel customer service is a priority.
Erika MThe representative was extremely nice and respectable, the truck rode like it might need some suspension work but it was overall great
Tonya WOmg!!! Ms. Sheila and Ms. Ruth are absolutely amazing!! They made an extremely frustrating time absolutely enjoyable. They made sure we had everything we needed. They got me the right truck AND storage units. They were very patient with us and didn't try and sell us things we didn't need. They are freaking AWESOME!! The sweetest women in the world. I wouldn't have made it through the moving process without them. Oh...and the candy and refreshment was right on time that they offer to the customers. My experience with these two wonderful women was top notch. My girlfriend and I are extremely pleased and as long as they are there, you have us as customer. THANKS MS. RUTH AND MS. SHEILA!!!!!
CHRISTY BWhen i did my overall walk thorough the uhaul hadn't been swept.
Kaylan WThe process was seamless. I was able to get the truck that was reserved. Needed it to move a dresser added less than 10 miles.
Antoinette BNothing
Melba BThe staff at this location was awesome.Friendly, professional, they delivered an excellent experience for the rental of just the right vehicle I needed to get the job done. Shelia is an amazing woman!!!! Thank you, Debbie Bass
Debbie BLady at the front desk was very helpful . The location is in the cut but it is good.
TONIYETTE SNothing. Shella was very courteous, friendly, and knowledgeable. Can't ask for anything more especially when it comes to customer service. Also loved the set up for customers coffee,snacks, and water.When I have the need to rent a Uhaul again this will be the place to to go to.
Maryann HEverything was great. Fantastic staff at this location.
David SRepresentative was excellent
Sharon MNothing. Ruth and Shiela were perfect!
JAMES TEquipment was not as clean as should be. Cigarette butt in cup holder and rear of van was dirty. People at office were very nice and efficient…but I was disappointed to be charged a $10. insurance fee when I had specifically refused the insurance online. I was never asked about it in the office and since I had specified exactly what I wanted and did not want, I didn’t mention it further. When I asked why the charge was more than expected, I was told I was charged the insurance fee and that it could not be reversed. I was disappointed!
WILLIAM CVery helpful and personable service counter representative.
Dawn OEverything went well. The process was very easy and the ladies were excellent. My only comment would be that the windshield needs to be cleaned on the inside and out. Otherwise, I will continue to rent from this location.
EUGENE GThe representative called me saying I was liable for property damage I didn’t contribute too. I brought the truck back and parked in the same area where I got it from. I wasn’t advised by the representative to park the truck in another area on the cub. I was only informed by the representative that I could return the truck later that day and to drop the keys in the night Dropbox which I did.
DAPHNE C