The directions for obtaining the keys to the U-Haul truck were incorrect, and when I went inside to the U-Haul store and made the associate aware she said she knew of the issue but had not been able to get it corrected. After speaking with her she informed me how to obtain the keys to the truck. Then she said the dolly and furniture pads we ordered were not in the back of the truck and we would have to drive to another U-Haul location to get the needed supplies that were pre-ordered. Not a very good experience.
David M
Customer Reviews for American Store & Lock No 6
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app is terrible. The process and pipeline is seamless but the app itself doesn't realize the location even when the OS has given permission. Scanning the location tag doesn't work either because the camera never opened. Did it all online. If the app was more seamless I would use even more often than I do.
Ben BClose to my home so that was very convenient. Owner was not there so we did a drop off with my phone. Spoke to owner later and she was very friendly.
David BI had to run to the charlotte location to pick up the appliance dolly to make my move. I was very inconvenienced and had to spend more on fuel due to the extra running around. The truck was supposed to be guaranteed ready and it wasn’t. I signed up for a person to be at the site and then it was switch to mobile. If I wanted mobile I would have done that in the first place. That took an extra 20 minutes to be able to get the truck and then to find out it was ready with the reversed equipment needed to make the move. Overall very disappointed with the service at this location. Luckily the Charlotte store was able to get me the dolly needed!
Matthew BThere is a disconnect between the online reservation system and booking moving help. If you are going to book help, there needs to be an upfront notice that you may need to guarantee your truck. My original reservation was for the Boone NC location. At around 12 pm the day before my scheduled move I received notice, I needed to pick up my truck at the Banner Elk location at 9am. The problem was my help was going to be at my house at 9am. I was going to pick up the truck at the Boone location at 7am day of move. Boone did not have a truck, so I had to go to Banner Elk location 14 miles away but they didn't open until 9am. All worked out but this could have been avoided if up front you were aware you may need to guarantee your truck.
Dana WThere was a oily substance on the step of the truck I fell and hurt my knee very badly, the dolly wasn't even U-Haul equipment. The lock on the back of truck wouldn't open. The truck would shake once you reach 50
Angel FNot blame them for other people’s damages to the truck just because they are young.
Josh GI tried doing the on-line check in, but for some reason it wouldn't accept my birth year. It kept kicking the date back to the current year. I gave up and just did the check in at the location. The lady on location was very helpful!
christopher bExceptional customer service
Chester Cvery welcoming staff and great service as far as it goes. When it was time to return the truck, apparently our agent who created our plan didn't specify to detail our contract about mileage rates nor how many miles we needed for the rental.
Michael NMissed was very helpful and kind, good service
bobbie pI had my partner drop off the uhaul and so I was not on site. Because of this, I lost $20 for your staff to “inspect”. This was pretty frustrating, especially since I wasn’t notified of the charge until the end of my rental period, otherwise I would’ve dropped it off myself. It felt very nickel and dime.
Alonnah MReserved furniture dolly and pads but they were not provided. Lock on lockbox was old and difficult to operate. Passenger side mirror shifted while driving, making it dangerous and difficult to change lanes.
Benny BThere was a problem with our 26' truck. The abs and traction control lights came on. We made it to our location but was told not to drive it back for the 700 mile return trip. We asked for a different truck and after waiting 2 hrs for a technician to arrive he could not do a thing to fix the truck. Waited another 3 hrs for roadside assistance to find another truck for return trip. Made for a very long day.
Suzanne KPerhaps the person in N Carolina should be charged and submit this review. I did not rent this UHaul.
KENESHBEK NSite was small, but overall in a safe place
Kristin BLady working there is the best! Very friendly! Disappointed not having a dolly when I requested 2 days before, just made me work harder. But very customer oriented and she tried to get me one from another location but not one had any.
Juan SExcellent
Cheryl MExcellent customer service
Rodolfo HThe uhaul representative, employee, made this an excellent experience by being knowledgeable, by explaining the process being patient and courteous. I would use this location again.
Michelle MI consciously recommend it. In any case when you need to bring a big thing from the store, or when you are planning to move from home. A nice lady served here.
OLEKSII LGood
Marvin Cvery courteous and helpful staff with easy process for rental
JOHN LVery helpful
Eric VThe folks at the location in Monroe were so helpful! I will definitely recommend to friends!
STEPHANIE CThe AC in the cargo van we were given was not working at all. The blowers were working but they weren't putting out cool air. It was 95-98 degrees the two days we had the van and it was miserable. I will be contacting UHaul directly and asking for a discount.
CONNIE CThe online process was horrible. It took me one hour to get the truck due to the system kicking me out. And the return was even worse it wouldn't let me finish the check out so I just turned the key in and hoped for the best
Jermon TKarma was very nice and professional , she make my day.
JOSE EThe attendant was awesome. She was very attentive and helpful. She was sociable and very nice. Will choose this location again.
Tammy EAmanda was so polite and helpful. The service at this location couldn't be better!!
Ronald MWas switched from a more convenient location that was open on Sunday for return. Wanted this on purpose. Was unable to get the return app to work when returning on Sunday a s this location was closed. Had to re contact rental location so a ss not to get charged a late fee. Actually returned early but wasted time trying to get the as app to work,. Very very very frustlrating. Will make me look for an alternate rental company......
ROGER HAshley was so nice! I would definitely recommend this location to anyone
AUSTIN GShe was great nothing to be said...
Joshua BOver charge me for nothing fuck this place 157 for 1 extra day and was rude ass hell
Crystal CAshley was friendly and quite helpful. Her and her coworker were patient to hear and look at documentation on where to return equipment. They called an area manager as well to be sure I wouldn’t be incorrectly charged.
Ken HDesk person (Ashley) was friendly. Listened to and understood issues encountered with other UHAUL equipment rented.
Ken HMade a mistake hit wrong no when I meant yes
Robert SIt's a little more expensive than I thought it would be.
William LThe requested vehicle was available at the scheduled tiem. Ms. Ashley was very courteous, even while the sytem was experiencing technical difficulties. She troubleshooted and got us on our way in a timely manner.
Stephon MFriendly, knowledgeable and helpful staff.
Cynthia CThis was not my original pick up location, and was called and told that I had to drive further to pick up the truck. I should have gotten a price reduction for that.
RONNIE MKim was great
Curtis MKeep doing the good work. Thank you!!
Noemi VEverything and everyone were exceptionally nice and helpful. I highly recommend this facility to anyone interested in renting a uhaul.
tammy hI was moving from Matthews and had reserved a pickup in that area. However, there was no truck available there and was sent to Monroe which was 12 miles away.
Vicki PShe was great! Super nice and upbeat. Very involved .
Madeline cSkyline location was quick and efficient. No issues. Interaction with salesperson was pleasant. Online I reserved a truck close to my starting location, however, U-Haul rep called 2 days prior to pickup to tell me my original location wouldn’t have a truck. Had to go to the Skyline location, which was 30+ minutes away and was very inconvenient.
Wayne M