Customer Reviews for American Towing & Recovery LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Towing & Recovery LLC

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Charles H.
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My only complaint is the cup holders in the truck are a terrible design. My cup tipped over every right turn due to odd shape. Great service on both ends of the trip.

Uyles H.
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I was not well received and I tried to price shop but the person who was assisting me gave me the understanding that it could not be done. This was a Towing company and it seemed to be their primary goal. Now in the end everything went well and it was a better meeting to end this deal. Thanks for your service

todd F.
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Had to pick up equipment in a huge mud hole!!!

HILMI A.
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Have a knowledged person to represent the rentals. I was sent by another location said they had what I needed but when I arrived younger lady that took care of me first said I had to call a specific number first. After telling her I was sent there another young lady tried to talk her through the rental process while answering other phone calls. To a little longer than should and didn't give option for insurance. Insisted it was mandatory $8 extra! $8 more than I expected

James E.
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Customer did not leave a comment.

Donald B.
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Truck was returned on the same day at 5 but site check in truck the following morning and uhaul is trying to charge me an additional day. I will call Uhaul for complaints. This entire experience was horrible.

Gail S.
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See comments below.

ROBERT C.
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Rented a car dolly, when I got there I had to wait for the employee to come up front. Then I drove across the street and hooked up to dolly. Did a walk around of the dolly. Noticed that the left trailer light was missing. So I walked across the street and informed the ladies behind the desk. One lady came out with me and I told her I would drive it over. She took pictures and had one of the wrecker drivers verify that the tail light was missing. After which I drove to auto zone and bought a light and installed it.

RONNIE M.
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everything was great.

ANDREA G.
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Customer did not leave a comment.

Chris F.
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Customer did not leave a comment.

Allen J.
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Customer did not leave a comment.

Anne O.
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My reservation was wrong; took over an hour to fix it and check out, and they still charged me for an extra day on return. Took a phone call and an in-person visit to get it fixed.

Daniel H.
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More attention to the customer

LOVELY G.
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Customer did not leave a comment.

Ronald H.
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TRUCK NEEDS WIPER BLADES

Hannah H.
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U haul drop off centers need to get their act together. Second time I have dropped off rental and been called SEVERAL days after saying it wasn't dropped off... Really aggravating and don't have time to deal with that! Spend way too much money renting!!! Ridicolus!!

THERESA B.
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Customer did not leave a comment.

CHRISTOPHER N.
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Our tire blew out and it took over three hours to fix. Well 30 minutes to fix it but 2 1/2 hours waiting for them to get there because uhaul did not have a close contracted repair business. Guess who will be using Penske next time...this guy!

JULIO O.
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Very helpful personnel. Answered all questions

RONALD L.
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Customer did not leave a comment.

RUSSELL T.
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Great experience, will rent there again.

ROBERTA G B.
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Customer did not leave a comment.

ANN M.
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Have it put on the map that it is open for business

shirley L.
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THEY WERE VERY PROFESSIONAL, AND VERY CURTIOUS.

Kathleen K.
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completed online reservation and had to do it all over again at pick up site, waste of time and way to expensive!!!

CLIFFORD R.
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Customer did not leave a comment.

ALBERT R.
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nothing at all. i was very pleased with the service

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Nothing! Daniel was so helpful, courteous and most pleasant. We will ONLY rent from this location. It was the BEST. The location on 15th Street in Panama City is the pits. Nasty service people who act like it's a chore to wait on you. Never again there! They look at you like you are nothing but a pain and causing them to do anything. The WORST.

No reviews have been submitted for this location.

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