Customer Reviews for American Trailer Sales
(U-Haul Neighborhood Dealer)

289 reviews

515 N 21st Ave   Caldwell, ID 83605
(WE RENT PICK-UP TRUCKS)

(208) 402-6137

Location Hours

  • Mon: 9:15 am - 3 pm
  • Tue-Fri: 9:15 am - 5:30 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(208) 402-6137

515 N 21st Ave
Caldwell, ID 83605
(WE RENT PICK-UP TRUCKS)

Services at this Location:

Location Hours

  • Mon: 9:15 am - 3 pm
  • Tue-Fri: 9:15 am - 5:30 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Triailer worked great. Followed my truck with no sway. Would use UHaul again.

Louis T. 
Rating:
5.0

The entire rental process went very well

Julie B. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
3.0

Claimed was filthy when returned, my son and I know there was nothing left in back

Kerry H. 
Rating:
5.0

Lucy was Awesome!!

William B. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
1.0

Customer did not leave a comment.

Todd T. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Jesse K. 
Rating:
3.0

The only possible thing was an app for the truck return.

Jeffery B. 
Rating:
5.0

Customer did not leave a comment.

Ferrin H. 
Rating:
4.0

The only thing that I can say is that they were great and I would use them again.

randy T. 
Rating:
3.0

Nobody advised me at any time that I would be loading, locking down then unlocking and unloading my vehicle. Joke.

Keralea P. 
Rating:
5.0

Customer did not leave a comment.

Lance H. 
Rating:
1.0

There were so many issues... where do I start?!?!? I initially booked the truck and trailer online and I was under the understanding the truck and trailer would be at the same site (because I had to load my Explorer and drive 6 hours from Caldwell, Idaho to Moscow, Idaho. Since it's only me, this was a huge inconvenience to have to go to two places!). So after loading the truck, I went to the place that had the trailer. After the agent hooked up the trailer to to the truck, I stepped back and paused (because the gravity of hauling my 2016 Ford Explorer was not lost on me) and I realized if I was going to be able to do this successfully EVERYTHING would HAVE TO BE RIGHT. I had checked the turn signals and the brake lights on an attempt to do my part of due diligence. So, because I don't know about trailers or hauling car on trailers, I paused again asked the agent, “Is everything hooked up properly and is everything ready to go” She responded “yes”. I then drove back to the uhaul location where my vehicle was parked waiting to be loaded. As I drive in to the parking lot, I can tell everyone there is looking at me... to find out two of the chains were not secured and I hadn't even loaded my vehicle yet. Ugh! The uhaul people there looked at the chains WHICH WERE BROKEN and replaced them. They helped me load my vehicle and it looked ( from the casual observer) it was secured and ready to travel. I received the truck only 1/3 full of gas (which was actually a good thing) because when I did stop for gas I checked my vehicle. The straps were completely loose and the vehicle still there the chains but I had only gone about an hours of my 6 hour trip. So, I did the best I could to tighten the straps but it's not my job and I really don't know what I'm doing. I had to stop every 1/2 hour and check/re-tighten the straps. This went on for several hours until I got to Lapwei, Idaho. While checking the straps at a gas station, I man said, “You got the wrong tires on that trailer!” This man happened to be a manger of a uhaul in Boise and told me “the tires on the trailer are from short trips not 6 hours!” This man helped me secure the straps and did a thorough check to help me out! Thankfully, this random meeting saved a little time and nominally reduced my frustration. The one thing he couldn't fix is the truck... which the rpm's sounded like they were revving so high, he check that I was using the towing mode but that made no difference. It took nearly twice as long to make it to Moscow! SERIOUSLY ...VERY ANGRY. It's stressful enough with having to tow your vehicle but it's beyond words when you pay for something and it's Beyond words to pay for something that doesn't meet even your basic expectations!

Daniel H. 
Rating:
3.0

Polite and quick service. Office isa little cluttered and dusty, but it's a trailer shop so kind of to be expected.

Dean W. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Joel G. 
Rating:
5.0

Customer did not leave a comment.

Korey Y. 
Rating:
5.0

Everything was great!! Very friendly and helpful staff. Easy to work with them.

Nathan P. 
Rating:
4.0

We dropped off the trailer after hours. No real problems. Not an easy lot to negotiate

ROCH RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Greg A. 
Rating:
5.0

Customer did not leave a comment.

Franklin C. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Jodi H. 
Rating:
3.0

Personnel needs some training in customer service.

harold G. 
Rating:
5.0

Because they closed early that day, I could only return online which really did not work as it was supposed to work.

Clayton C. 
Rating:
5.0

Great service, very friendly, price reasonable.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

ronald M. 
Rating:
5.0

Customer did not leave a comment.

ronald M. 
Rating:
4.0

Customer did not leave a comment.

Forrest W. 
Rating:
4.0

Customer did not leave a comment.

Amy T. 
Rating:
3.0

Just clean the truck windshield and drivers side window very dirty there was mud and dog hair all over inside the cab of truck we drove it to Nevada that way good thing we are not allergic to dog hair

Tracy O. 
Rating:
5.0

This is the best location I have ever rented from, I would highly recommend them. Very helpful and friendly. A++++

Krystin R. 
Rating:
5.0

Customer did not leave a comment.

Alfredo V. 
Rating:
2.0

The woman at the rental counter was extremely rude and had very poor customer service and was very unprofessional. The manager of this location was excellent and got me back on the road, had very good customer service and was professional.

Dustin P. 
Rating:
5.0

This location was great! The national phone line and your website were HORRIBLE !

Alan H. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Trische C. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
4.0

Customer did not leave a comment.

Kelly W. 
Rating:
3.0

With the 26 ft truck rental, explaining the storage coming with that for a free month free storage should b better explained, we planned on it to find out there was no available storage thru uhaul..

Sammy D. 
Rating:
5.0

Just dropped off the keys & lady checked out the truck & we were good to go

Melvin P. 
Rating:
4.0

Customer did not leave a comment.

Shad J. 
Rating:
5.0

Nothing I rate you number 1

Charles S. 
Rating:
4.0

When a customer walks in with questions give them to print out a paper of info that they have requested with all demos of that location plus business card for that location and site for return closest to their destination

Claire D. 
Rating:
4.0

Customer did not leave a comment.

Dixie M. 
Rating:
5.0

Customer did not leave a comment.

Susan I. 
Rating:
4.0

The Uhaul app to return the trailer is junk!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Keith R. 
Rating:
3.0

No one was there

Patricia W. 
Rating:
3.0

Customer did not leave a comment.

Aaron F. 
Rating:
4.0

Customer did not leave a comment.

Bill T. 
Rating:
5.0

Great experience! There are several businesses near me that have u-hauls, but because I have had two exceptional u-haul interactions with two different staff members at American Trailer Sales, I will always rent my u-hauls from them.

Tanya C. 
Rating:
4.0

Customer did not leave a comment.

Martha D. 
Rating:
5.0

Online check-in is horribly slow and didn't work.

Micah M. 
Rating:
5.0

Everything was easy and quick. Thank you

Daniel W. 
Rating:
5.0

Everything was working and in good condition. I have no complaints.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Don C. 
Rating:
5.0

Customer did not leave a comment.

asusena C. 
Rating:
5.0

Excellent service. Returned trailer at 4:15 pm on the 23rd of March after hours.

Gerald U. 
Rating:
5.0

Customer did not leave a comment.

Kim K. 
Rating:
5.0

Everything went awesome! Sandy was great and very Courteous. Definitely use again and pass on her great service to friends and family.

Jesse U. 
Rating:
4.0

Customer did not leave a comment.

Curtis D. 
Rating:
5.0

Customer did not leave a comment.

Lanett B. 
Rating:
5.0

Well done. Thank you

levi W. 
Rating:
5.0

Customer did not leave a comment.

Bruce E. 
Rating:
5.0

The employee was so nice an helpful.

Nikki P. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Darlene H. 
Rating:
5.0

Customer did not leave a comment.

Martha H. 
Rating:
3.0

We requested to drop our trailer and truck at one sight and the person checked us in and switched the site. Which was then a nightmare to correct. We called U-Haul and were disconnected 5 times when I finally reached someone at uhaul she was rude and told me I made the reservation wrong online...NO I have lived near our drop off point for 19 out of the last 20 years we moved back to Ut yesterday. My husband is an dyalisis patient and was exhausted and we spent an hour in the car trying to fix the drop off point. Finally we reached Portia in the call center and she went above and beyond to fix a simple issue no one else was willing to fix. We have used uhaul for 30 years. I nv will have to think seriously if I ever will again.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Gretchen G. 
Rating:
5.0

Customer did not leave a comment.

Doreen M. 
Rating:
4.0

Customer did not leave a comment.

Richard J. 
Rating:
1.0

If they have hours posted as being open, then they should actually be open. I couldn't find anyone to return he trailer to. I called the number and reached more of a corporate place instead. I was told to leave the trailer and take photos of where I left the trailer. I have been worried about it since then.

Ann M. 
Rating:
1.0

The lady was rude and it's clear she hates her job. Customer service has been great up until this point. Every member we spoke with over the phone was very helpful but when we went to return the truck, the lady was rude and snapped ag usbabout the gas which we just put more in. We showed her a picture of the gas when we received the truck which was less than what we returned it with and her reply was either pay 40 dollars or go out more gas in so its 7/16ths full. We paid the 40 just so we didnt have to deal with her again.

Jonathon P. 
Rating:
5.0

Very impressive and helpful. The service was excellent! Very courteous.

Joel R. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Lucy did a great job helping me with this move and I am grateful.

Gretchen G. 
Rating:
4.0

Customer did not leave a comment.

Micah P. 
Rating:
2.0

Couldn't return trailer to destination and when we returned it back to American Trailers they we'e rude and said we were lucky we didn't get charged another day! Moscow, Idaho was supposed to be our turn in site and they refused to take our trailer. So we had to take it all the way back to Caldwell to turn it in. Very Poor attitude at both locations and zero concerns for customer.

William T. 
Rating:
5.0

Lucy was very friendly and helpful

Lily D. 
Rating:
5.0

The lady at this location was wonderful! She worked with us on the pick up date and was very helpful in every way. I highly recommend this location!

Don C. 
Rating:
5.0

Customer did not leave a comment.

GY G. 
Rating:
3.0

Just very crowded, difficult to park the truck without being in the way. Everyone was great, though.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
3.0

When I make the reservation, don't change it to your benefit.

Harry B. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE S. 
Rating:
3.0

Make sure that the customer receives the all of the additional equipment that they rented. I did not receive everything I paid for.

GREGORY Y. 
Rating:
5.0

n/a

Jan D. 
Rating:
4.0

Customer did not leave a comment.

Shannan M. 
Rating:
5.0

Customer did not leave a comment.

FRANK B. 
Rating:
5.0

Customer did not leave a comment.

Christy L. 
Rating:
5.0

Customer did not leave a comment.

Theodore F. 
No reviews have been submitted for this location.

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