Customer Reviews for American USA Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American USA Storage

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Christopher B. on

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Customer did not leave a comment.

Amber D. on

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It took us an hour an half to locate the truck and keys because the on line chat person was unresponsive. Lester at the storage place was extremely helpful and did everything he could to help us out. He made calls and got our account reset and we were finally able to get the truck claimed.

Johnna S. on

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Never got unit number so can move stuff in no one never there and no one ever answer the phone or return your calls

angela b. on

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No one ever at the office to meet with us. Phone # went to full mailbox. Did not rent unit.

Kyle B. on

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Location and truck were fine. The actual reservation process and customer service were terrible!!!!

Mark Q. on

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Customer did not leave a comment.

Nicholas M. on

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Customer did not leave a comment.

Robin E. on

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The location was closed when we dropped the truck off. Unable to use the UHaul app to return. I called when location opened and staff was very helpful

betty P. on

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Customer did not leave a comment.

jeff s. on

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The gentleman who rented us the vehicle didn't know how the computer software worked and had a lot of issues getting the rental agreement. He had to make several phone calls and the process took over an hour! The truck ran great and had no issues but the inside of the truck was filthy. There was dog hair everywhere and the passenger window was so dirty on the inside (looked like dog slobber) that we had to stop and wash the window. I won't use this location again!

Patricia S. on

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The office smelled of cigarette smoke and was very disorganized and dirty. The gentleman who waited on us was friendly and knew his business, but he could have been a bit more professional.

Michael P. on

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Customer did not leave a comment.

george m. on

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Steve was great to work with!

george m. on

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I like the service that Steve provided and have already reserved another U-Haul truck.

Kelly B. on

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The building was freezing. Waiting in the cold was unpleasant. Other than that everything was fine. The sales person provided me with excellent customer service.

Thomas S. on

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Customer did not leave a comment.

JEREMIAH H. on

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Be on time. i had to set for 40 min for them to open. I requested it at 9 am and did not get it until 945 am. my time like was off do to this and i was not happy about it.

Kari Einari R. on

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Customer did not leave a comment.