Customer Reviews for American Value Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Value Self Storage

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Arlene C. on

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JAMES S. on

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Harold G. on

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Slow check in and out.

Wendy C. on

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Anthony and Tony were awesome and went above and beyond in assisting me with the rental of the equipment. They took the time to answer my questions and ensure I was equipped in properly handling the truck and tow dolly.

meg Y. on

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Professional, helpful people in office, easy to get to,

Victoria C. on

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Robert B. on

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Five star review! Excellent customer service!

Roger S. on

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Marc A. on

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Great, friendly staff who made the pick-up and return of the van quick and easy.

Mark S. on

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The pick up any time feature is great.

edward G. on

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The gentlemen in Florida that received our truck in perfect condition, gas was filled to where it was when we picked it up in Massachusetts and return to Florida at the location that was assigned to us. We did everything we were supposed to do but Uhaul completely lied to us during the rental process. The gentlemen in Florida told me, "this isn't the first time he's heard of a dollar amount to be refunded to the customer so this sounds more like a bait n switch. If this is what a company has to do for attract business then they're not much of a company to do business with. Beware people!!! This is not over for me by a long shot. Why is this rating system on the pick up location only, why isn't it on the entire experience. That should tell everyone something about this company.

Shawn M. on

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Marie T. on

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There was a bad smell but went a short distance so np

Jack H. on

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Jesse M. on

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David G. on

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Joshua L. on

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Provide access code to clients. I couldn't in or out of the gate.

William C. on

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ALEEM K. on

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The representative at the location was phenomenal, very educated and went above and beyond.

Norman G. on

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John M. on

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No comments but praise. However there is a U-Haul rental on Harborview Rd. that noone should ever use in my opinion. They had like 15 trucks available and when we went to rent they declined us intentionally because some of us affected by this landowner (where he stores his trucks) was an eyesore and it took 3 years for us to make him fulfill the approved permits for this land and he swore at us because we contacted the building department and we asked why doesn't he fulfill his obligations as required on the plans approved by the building department. After he finally completed his lawful obligations he continued to harass us neighbors. So I urge everyone to use this U-haul as they are American professionals.

Ronald H. on

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John C. on

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Great customer service. Explained everything about the truck and suggested items I may need to help with the move. Super job.

Leisha T. on

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Nicolas F. on

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I found this location after going to the location around the corner where I live. That location gets a zero from one to five being the best. Now jump forward and American Value gets a 10 from one to five. An A++++, everything from start to finish was professional. I will be using them again.

Larry T. on

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Marie T. on

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ANTHONY S. on

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Mike, Liz and Kim are awesome and love taking care of their customers and the issues that arise

Anthony S. on

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The customer service representative at American Value Self Storage was great they help me with the issues I was having with the self check out and check in procedures will use them again in the future

Frank P. on

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Everyone was great and easy to work with

Jennifer S. on

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I was very pleased with the service. Initially we wanted a uhaul trailer so we were referred to another uhaul dealer just around the corner. We arrived and were there about 15 to 20 min waiting as they were experiencing internet issues. The lady said they had the vehicle we wanted but was unable to see if it was reserved. We decided to go back to the first dealer and they were very accommodating. Service was quick, easy a d friendly. Just as good when we returned the truck. Thanks. Made our move much more efficient in many ways.

Ernie H. on

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Experience was awesome. Efficient, effective, smooth, and cargo van performed flawlessly.

FRANCES A. on

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Destiny J. on

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Jerry M. on

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nice having a place open on Sunday

Helen M. on

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Donald C. on

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Sierra W. on

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eric M. on

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Nice clean place and friendly staff

Tod M. on

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Robin R. on

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They young ladies at the service counter are exceptional employees especially the young lady that assisted me. She is very knowledgeable and very efficient in assisting me my rental.

Walter F. on

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Leisha T. on

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kim L. on

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Lashaunte W. on

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Todd F. on

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If you don’t have a phone on you at the time of an after hours pick up you are stuck. Would be nice to have alternative drop off that does not require phone

Justin O. on

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Kim at this location was super friendly and so helpful to make a reservation for the truck. Thank you again for a smooth process!

steven S. on

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Doreen A. on

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Kim is very helpful, polite and service with a smile she always goes above and beyond to finalize the sale .??????

Donald C. on

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Everything was great , Will be useing this location for any future needs. Thank you. JIM

Brendan S. on

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John D. on

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After she watched me park the truck on her cameras and get out and come in she then asked me to move it outside the gate. And then complained when she had to go all the way out there to get mileage and to look at fuel gauge. Needless to say if I ever move again I will be using one of your competitors.

NORMAND L. on

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I can't think of any ! Great people!

Hope L. on

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All employees were very nice, kind and helpful. I appreciate kindness these days.

Stephen G. on

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John S. on

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Nothing to improve the staff is excellent and do anything they can to help. I felt great doing business with them and will continue to do business with them for how I was treated

Donald R. on

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Maintainence on vehicle needs to be shortened from a year to probably nine months Van had very poor shocks.

CRAIG O. on

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Misquoted the price twice. Two people told my son one price and the day we picked it up, the price doubled. Person at the desk when we picked up the truck knew about the mistake and corrected the other 2 employees the day before but no one called us or told us about the mistake until we arrived to pick it up, which was too late to find another truck. You won’t be seeing us anymore.

Agnes C. on

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Truck leaked and soaked my mattress.

Michael H. on

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Everything with this rental was great. I wish the rest of our move was this easy.

Jennifer Z. on

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Fast friendly service, knowledgeable & a pleasant experience all the way around. Will definitely be using in the future! Thank you for making our move an easy transition??

Rene D. on

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barry L. on

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All went great

Monique M. on

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The ladies were friendly and helpful!

Walter F. on

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Eric R. on

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The location is small but it is well maintained. The managers and staff are very helpful and professional.

Steven Z. on

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there is nothing to chance, keep up the great customer service!

Michael H. on

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STEVEN Z. on

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Liz Sanchez provided excellent customer service in her role. She was very helpful in revolving our issues with another location that was unable to provide us with rental of cargo van. I would love to have her on my team!!!

David G. on

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Craig H. on

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Michael B. on

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Bruce T. on

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Customer service by Anthony was outstanding!

Erica B. on

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Keith B. on

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Nothing.

William S. on

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Provide a full tank of gas to eliminate guesswork whe returning the vehicle

Stephanie R. on

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Best customer service they go above and beyond for you

Carol C. on

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John W. on

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Bill T. on

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Mike was very courtious and friendly and handled the rental in a very professional manner I would and will do business there again.

WILLIAM T. on

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Thomas S. on

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Jasmin H. on

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Cindy J. on

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Xx

Todd B. on

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Michael Z. on

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elisedia C. on

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You charge .79 cents a mile for using couple hours. On called for

michael K. on

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Anthony was very helpful in determining the best desk for us.

Pierre S. on

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I should have paid more attention to the gas level as it was incorrect when I drove away they charged me $42 in gas for driving just 17 miles after I call to inquire about it they wanted no part of and forwarded me to the customer service number which I was on hold for for 20 minutes and finally hung up. I would never recommend U-Haul to anyone and I'm certainly going to share my experience with at least 10 others

Brooke D. on

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You were great. I will be back!

Kent L. on

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Anthony Sanchez was very professional. This is the second time I have rented from this location and highly recommend American Value Self Storage for rental needs.

John K. on

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Kelly K. on

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Great customer service. Quick and easy.

Jerome F. on

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Heidi F. on

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rocio A. on

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Jeffrey R. on

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Staff was excellent. Friendly, very helpful, Don't see the service they provided like that much anymore,

George A. on

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Ryan C. on

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Shushane D. on

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Very customer service oriented. GREAT service and no less on a Sunday!!!