Customer Reviews for Americas Budget Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Americas Budget Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Loren B. on

Rating:

Second truck I rented in a week that had problems. I will not be using u haul again

Loren B. on

Rating:

Truck was old and rattled everywhere. Cargo door would not open and close easily.

Nicholas M. on

Rating:

My original order placed at the Ann Arbor Road UHaul location was double booked, I arrived and was told there was no trailer for me as I had pre-ordered. I even called 2 hours ahead of time and they specifically said trailer would be ready at 3:30PM as ordered. I was then sent miles down the road to Joy Road location, which fortunately did have the same trailer in-stock. Issues at Joy Road were requiring a deposit that was never mentioned when I ordered online and the lovely young lady was not going to be able to attach the trailer to my PRE-APPROVED vehicle because the hitch was too high, and she stated she didn't have a simple wood block to raise the trailer, I located a cement block that I was able to use to attach the trailer. People really should be more well trained in common sense these days. It shouldn't take a mechanical engineer to attach a trailer to a hitch. Overall a subpar experience but Joy Road was a huge improvement over Ann Arbor Road location.

Alicia A. on

Rating:

Customer did not leave a comment.

Greg M. on

Rating:

the very limited interaction I had with the staff at this location was just fine. My online experience on the other hand was terrible. I proceeded to the Canton location and initiated the process of picking up the truck. After taking pictures of myself and my drivers license I waited almost a full 15 minutes for 'approval' someone at u-haul had to call my wife at work for some kind of verification. I was scheduled to rent the truck for 1 hour and did not end up leaving the rental facility until almost 20 minutes into the hour. Fortunately I was still able to return it withing the hour. It seems like a great deal of the approval process could have been completed long before I was sitting at the u-haul facility waiting to leave!

Kevin H. on

Rating:

I was initially supposed to pick up my trailer elsewhere. The business was not open until two hours after my scheduled appt. the trailer there also did not have working lights. This issue caused an hour delay that truly inconvenienced me. I had a good experience with the joy road location.

Michael H. on

Rating:

Customer did not leave a comment.

Jesse G. on

Rating:

Customer did not leave a comment.

Cathy O. on

Rating:

Customer did not leave a comment.

mark w. on

Rating:

Was quoted $ 161.00 on Saturday. Picked up on Wednesday and ended up paying...$ 256.00 Somewhat disappointed in the gap

Kelsey C. on

Rating:

The truck steering wheel was out balance as if it needed a wheel alignment.

David J. on

Rating:

Customer did not leave a comment.

Sarah A. on

Rating:

The staff were so nice!

Timothy H. on

Rating:

Customer did not leave a comment.

Mark C. on

Rating:

Customer did not leave a comment.

Eduardo S. on

Rating:

Customer did not leave a comment.

Joseph P. on

Rating:

Customer did not leave a comment.

Ara K. on

Rating:

Trailer was hard to return since there were so many uhaul trucks in the way. Everything else went pretty well.

Kayla Z. on

Rating:

Customer did not leave a comment.

Lynn H. on

Rating:

I cannot think of a way you could improve. This place was friendly, and took care that I was charged appropriately.

Jay P. on

Rating:

Outstanding service.

Bhavin P. on

Rating:

online check in and check out process takes long time, I prefer going into the store and not using online feature next time.

BRIAN B. on

Rating:

The 26' Ford F650 worked perfectly. It was well worth getting the bigger truck. Everything fit in easily.

Brian F. on

Rating:

Customer did not leave a comment.

Ashley G. on

Rating:

Customer did not leave a comment.

thomas k. on

Rating:

Customer did not leave a comment.

Kayla T. on

Rating:

Customer did not leave a comment.

SANDRA K. on

Rating:

I had a reservation elsewhere - the previous renters didn't return the trailer on time. Luckily these folks had one and they made what could have been a bad situation a good experience. Friendly, knowledgable, efficient staff at America's Budget Storage.

RICHARD H. on

Rating:

the truck had a overwhelming odor of dog and other unmentionable smells. The seats were also full of dog hair. We had to keep the windows down just to get through the stench.

Chuck W. on

Rating:

Customer did not leave a comment.

Mark M. on

Rating:

This location does a fine job.

scott m. on

Rating:

Customer did not leave a comment.

JIM Q. on

Rating:

All experiences with u-Haul are great. Not sure how you do it but you guys set a high standard to how an organization should be run. Great job as always.

Theresa P. on

Rating:

Move was postponed, but customer service was very helpful.

Sherry K. on

Rating:

Customer did not leave a comment.

MARK B. on

Rating:

I don’t understand, your rental agreement states the rental is for a 24hour period, but I’m informed that I have to return the truck back to the location after 6 hours or I will be charged extra. If I have to return the truck after 6 hours my bill should be prorated accordingly. We were in such a rush, unloaded furniture in driveway and left our new home as quickly as possible to get the truck back so we would not get charged more money, next time I need to rent a truck I will take my business elsewhere. 24 hours means 24 not 6 hours. One more thing the back floor of truck was extremely dirty, I guess that’s expected from a truck that has well over a 100,000 miles on it.

RICHARD H. on

Rating:

Customer did not leave a comment.

JOZSEF D. on

Rating:

Rented from previously

Steven J. on

Rating:

Customer did not leave a comment.

Victoria M. on

Rating:

Customer did not leave a comment.

Albert J. on

Rating:

Customer did not leave a comment.

Shaqueql T. on

Rating:

Loved it!! Will definitely always choose here first when i move! Friendly staff, very helpful

Elliott H. on

Rating:

Ensure all components are included in packing material order. I was missing a metal bar for one of the wardrobe boxes I ordered. This made the box unusable and a waste of my money. This inconvenienced me and I had to use trash bags for my clothes. Improve quality controls!

todd h. on

Rating:

Lower your rates for senior citizens! Seriously, Ashley and Nancy, who helped me, were excellent and extremely personable. Give them a raise!

Steven C. on

Rating:

Customer did not leave a comment.

brigit A. on

Rating:

Maintain the doors which had to be fixed by the renter to open. It is very bent and in poor condition.

Nicholas B. on

Rating:

Customer did not leave a comment.

Scott B. on

Rating:

Customer did not leave a comment.

Wedad A. on

Rating:

The people that work there were extremely helpful and very nice. I would most definitely use this location for all my moving needs.

Daniel B. on

Rating:

When my wife dropped me off, my wife said “I never knew this was here”. We lived 3-5 miles from there for 30 plus years. Need to get the word out.

Bob G. on

Rating:

Customer did not leave a comment.

Jonathon S. on

Rating:

Customer did not leave a comment.

Michael N. on

Rating:

Customer did not leave a comment.

Stensen K. on

Rating:

Customer did not leave a comment.

Barbara N. on

Rating:

Easy drop off.

terry m. on

Rating:

I came at a peak time and parking was short. Other than that no complaint. The Representatives were courteous, friendly and professional. I felt sorry for the woman dealing with a customer who couldn't understand the company needed another person beside the customer to call if there was a problem - she kept giving her own phone number, maybe three times. The Representative was calm and patient with the dumb woman. She needs recognition for her calm manner.

Jamal A. on

Rating:

Customer did not leave a comment.

ADAM W. on

Rating:

Customer did not leave a comment.

tom l. on

Rating:

Very reasonable prices, friendly staff & overall they make it very easy to rent a truck. Wouldn't go anywhere else!

Suyaraj M. on

Rating:

Overall satisfied and worked out for the purpose. thanks

Terry N. on

Rating:

Nothing. Staff were friendly and knowledgeable, no waiting, truck was new and in excellent condition, free Easter candy ??, cost was fair. No issues whatsoever!

Richard L. on

Rating:

Customer did not leave a comment.

Adam H. on

Rating:

Staff was helpful, friendly, and very good. Got in and out extremely fast. I am very pleased with the experience.

David F. on

Rating:

Customer did not leave a comment.

Christopher B. on

Rating:

I’ve used this location a couple times. Customer service is always great and quick, they have a good variety of trailers to rent.

Lisa L. on

Rating:

Customer did not leave a comment.

Gary C. on

Rating:

Agent was friendly and efficient

Venis C. on

Rating:

The lady's in the office was really friendly and helpful

Dajua M. on

Rating:

Customer did not leave a comment.

David F. on

Rating:

Customer did not leave a comment.

herbert d. on

Rating:

Customer did not leave a comment.

James V. on

Rating:

very nice staff,and helpful people

laura g. on

Rating:

The staff was friendly and helpful.

herbert d. on

Rating:

Customer did not leave a comment.

Scott C. on

Rating:

Everything worked out perfect!

Isabel R. on

Rating:

Customer did not leave a comment.

Loren B. on

Rating:

Customer did not leave a comment.

Alexander S. on

Rating:

Customer did not leave a comment.

Paul G. on

Rating:

The staff at he shop were very friendly, helpful, and very polite.

Daniel B. on

Rating:

Wipers did not clear windshield well Washer system has inopperative Ramp on back was difficult to get back in fully, could result in ramp coming out while driving. Bottom line, it did the job, it is convenient to home.

james R. on

Rating:

Customer did not leave a comment.

Donna N. on

Rating:

Staff is very nice and efficient!

Heather J. on

Rating:

Customer did not leave a comment.

George K. on

Rating:

Customer did not leave a comment.

Greg c. on

Rating:

Did a good job. Friendly. They worked with me with my pick up time.

Harikrishna P. on

Rating:

Thank you for an easy and a very professional transaction. Regards, Harikrishna Patel.

bonnie G. on

Rating:

Great Location to rent a Uhaul from!

Scott H. on

Rating:

Customer did not leave a comment.

Michael D. on

Rating:

The only unpleasant experience I had renting the truck, was that I checked the mileage but I didn’t glance at the gas gauge. My papers said there was a full tank of gas, but it was actually between 3/4 of a tank and full. Live and learn, I guess it was my fault for not verifying what they told me, but I still fill the tank up to full when I was finished. Next time I won’t be so trustworthy.

Robert H. on

Rating:

The staff at America’s budget were kind courteous and helpful. I would not go any where else.

Edward C. on

Rating:

Customer did not leave a comment.

Kevin J. on

Rating:

The brakes on the truck sucked. Should not be rented out again. We had to get into a different truck after I signed the agreement and the mileage was different. So the lady went back in. Documented it was half tank not 3/4 tank. Then I return truck at half tank and get charged cuz I didn’t bring it back at 3/4. This is all after my truck was not at the original location. So I hope I get the $50 refund I’m supposed to.

yacoub H. on

Rating:

Customer did not leave a comment.

Loren B. on

Rating:

Customer did not leave a comment.

Carolyn C. on

Rating:

Customer did not leave a comment.

Lawrence S. on

Rating:

The place is fine and friendly. The parking situation when dropping off the truck was lousy. There is not enough room for so many trucks being dropped off.

Dustin O. on

Rating:

Kayla and Ashley’s service to our company was wonderful! We were in and out with record time. It was refreshing working with Kayla and Ashley, they made our rental as painless as possible. I would recommend this place to anyone looking for a friendly local u-haul.

Kristen C. on

Rating:

The passenger door sounded as though it was open during driving. The seat belt sign kept flashing despite both seats having people in them, belted. The van’s door was extremely difficult to pull open and shut. The Truck drove fine overall.

ben w. on

Rating:

The wiper blades need to be changed on the truck I drove. Also, it says "gentle-ride" on the side of the truck but even with a couple thousand pounds of cargo, it felt like a trampoline inside when going over bumps. The 26-foot truck should get upgraded to a newer chassis with an air-sprung seat.

Douglas T. on

Rating:

Everything went well during a snowstorm! Was able to drop off the U-Hual near home.

Ronald m. on

Rating:

I had a storage unit at this facility for three years in 2006-08, nothing but good times working with the employees. Always use this place for our moving needs. Hopefully, I will not be moving in a LONG time.

Steve L. on

Rating:

Everything went smooth.

KURT B. on

Rating:

Great service, great price.

Vincent V. on

Rating:

Great

BENJAMIN M. on

Rating:

Thanks

RANDALL C. on

Rating:

Please don't force a customer to write a review in order to send the otherwise completed form.

DIANE L. on

Rating:

The facility was easy to enter and exit. There was never any problems while I was there and I rented for approx 4 years

MELODY B. on

Rating:

It`s very close and convenient. Unit itself is a bit small for what we have so may need to upgrade to a bigger size. Ashley was very friendly and helpful explaining everything.