Great service! Need it last minutes and was able to book no problem, place was nice and clear and vehicles pretty clearCarlos M.
Customer Reviews for Amigos Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Used online booking system and anticipated arriving at the location for a normal rental check-in process. Anything but. This is an auto-repair/autobody business. No staff on-site at scheduled pickup time and no contact number on the building. Uhaul number on my reservation is a disconnected number. House on site has no affiliation with the business. By chance, the mechanic arrives at my pick-up time but can't speak the language and tells me not to expect the Uhaul rental agent to be there for 2 hours via his phone's translation app. Thankfully, the mechanic phones the rental agent who has no idea that I've rented the vehicle. I provided him with the agreement # and he locates my reservation. I have to text him photos of the gas gauge and the odometer. The rental vehicle has scratches and I pray I don't get accused of damaging it on my watch so I photograph as much pre-existing damage as I can. I get provided with the padlock combo to unlock the vehicle's door to locate the key. No registration in the glove box so I hope I don't get pulled over. When I returned the vehicle, texted the agent photos of the fuel gauge and odometer. Worse, I phoned the rental agent 4 days before I rented the vehicle to confirm availability and my intention to rent and wasn't warned about any of these check-in, check-out methods. The whole thing felt shady, but I rented what I needed to and wasn't accused of damage I didn't cause and was charged the right amount. I've done enough vehicle renting to know what it should be like - this was not it. If you rent from here, get the agent's cell phone number and maintain contact before your booking to ensure it's smooth and there are no surprises. Very Bizzare.Anthony T.
Customer did not leave a comment.Carlos O.
only mechanic was at site, did not know what to do, had to call in order to return trailernorman M.