Customer Reviews for Amite City Furniture
(U-Haul Neighborhood Dealer)

211 reviews

11198 Hwy 16   Amite, LA 70422
(@ I-55)

(985) 747-8102

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(985) 747-8102

11198 Hwy 16
Amite, LA 70422
(@ I-55)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

JACQUELINE L. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
3.0

N/A

gwuandolya H. 
Rating:
4.0

None

Lazandra H. 
Rating:
5.0

Customer did not leave a comment.

Hazel L. 
Rating:
5.0

Customer did not leave a comment.

Arthur B. 
Rating:
2.0

I suggest having the truck that was booked at the location. We had to drive over an hour away to another location to get the truck we had booked and already paid for. Not to mention, one of the dollys we booked wasn't available there either. Moving is stressful and we had a relatively tight window to get everything loaded onto the truck. Definitely not my favorite experience. I will be reaching out for some sort of partial reimbursement. As a reference point, the truck was book about a week in advance. I received no notice that truck I reserved wasn't going to be at that location. I suggest improving communication on that front.

Nicolas R. 
Rating:
5.0

Customer did not leave a comment.

susie C. 
Rating:
5.0

Customer did not leave a comment.

Richard Paul C. 
Rating:
5.0

Customer did not leave a comment.

susie C. 
Rating:
1.0

Customer did not leave a comment.

Amber M. 
Rating:
5.0

Absolutely perfect. Exceptional Customer Service, equipment and response time.

susie C. 
Rating:
4.0

Friendly and there were nice items to purchase

ANGELA N. 
Rating:
5.0

Customer did not leave a comment.

taneka D. 
Rating:
5.0

Customer did not leave a comment.

Katia L. 
Rating:
4.0

Customer did not leave a comment.

Carl W. 
Rating:
4.0

Customer did not leave a comment.

Darrell C. 
Rating:
5.0

Customer did not leave a comment.

Lindsay H. 
Rating:
3.0

Truck was blocked in from the night before and we were delayed by two hours as know one was around to help move the two trucks that had us blocked in.

DEANNE S. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
3.0

Customer did not leave a comment.

MELISSA K. 
Rating:
3.0

Customer did not leave a comment.

Monique H. 
Rating:
5.0

Excellent service. Will definitely use this location for future u-haul equipment.

susie C. 
Rating:
3.0

The staff at this location were unfriendly. The young man checking the rental back in seemed nice enough but everyone else was very rude.

Suzanne H. 
Rating:
5.0

Customer did not leave a comment.

Darrian R. 
Rating:
4.0

Customer did not leave a comment.

alexis J. 
Rating:
4.0

Customer did not leave a comment.

daniel R. 
Rating:
5.0

Customer did not leave a comment.

Kuanta Y. 
Rating:
3.0

Customer did not leave a comment.

Nick B. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
3.0

Make sure the phone number and information on the contract is correct

Clayton N. 
Rating:
5.0

Customer did not leave a comment.

Jerri C. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Person came out and took and checked truck, all information inside. All I had to do was drop off the key

Megan B. 
Rating:
5.0

Customer did not leave a comment.

Robin C. 
Rating:
1.0

The person who rented this to me was extremely rude. I pre-rented this for one way and prepaid. Only to find out the rate doubled to 240 after driving 13+ hours to the pickup location. I surely was displeased with this as anyone would be and simply wanted an amicable resolution. But she deflected by simply stating she didnt make the prices. Sorry but thats not how you do business. So i suggested getting someone else on the phone because it was unsatisfactory to just leave it the way it was. She said there was an error in pickup location then stated the new price which ended up being wrong too. We finally got someone on the phone and came up with a price in the middle which honestly was still bothersome. But after being told she “didnt have to rent to me” and me being in a position where i had no choice i had to just accept this price. Loved the part where she started having a conversation with me by talking to my wife who had nothing to so with the transaction. I didnt raise my voice, i didnt cuss, i didnt call names. I simply voiced my frustration and wasnt going to take her deflection as the final result. U-haul, for your part, your rates are unbelievably rediculous. $180+ to rent a trailer for 28 hours. I will NEVER use you again and i will go out of my way to help anyone who is thinking about using you to find an alternative.

KIETH B. 
Rating:
5.0

Customer did not leave a comment.

RUTH M. 
Rating:
5.0

Customer did not leave a comment.

Lloyd S. 
Rating:
4.0

The location itself was great, the check in process with the app was terrible and uhaul wasted 2 hours of my morning that I was supposed to have the truck because noone was notified at the store of my reservation and uhaul never gave me the code to get into the truck

AMANDA B. 
Rating:
5.0

Customer did not leave a comment.

Nick B. 
Rating:
5.0

great service

Yisheka S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
1.0

The inside of the truck was infested with roaches. It took 2 cans of spray to get things under control. And the truck was stinky. We called Amite and they referred us to corporate. Corporate did nothing.

WILLIAMS T. 
Rating:
5.0

Customer did not leave a comment.

Micheal M. 
Rating:
5.0

Customer did not leave a comment.

DON A. 
Rating:
5.0

Customer did not leave a comment.

Anastasia W. 
Rating:
5.0

Customer did not leave a comment.

Connie S. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
4.0

Customer did not leave a comment.

Kristy C. 
Rating:
4.0

I chose the 20' truck for the location in hammond because it showed as available. I was called the next day and told they didnt have 1 and had to spend an extra hour or so out of my move day to travel to amite. Everything else was fine.

Ronald S. 
Rating:
5.0

EVERYTHING WAS GREAT

Linda B. 
Rating:
2.0

The truck was not provided at the requested destination. Had to drive 40 there and then 40 back to get truck. Then no furniture pads provided although reserved and requested.

Shawn H. 
Rating:
5.0

Every thing when smooth and easy. Also the same thing when I brought it back.

Steve S. 
Rating:
1.0

Customer did not leave a comment.

Steve S. 
Rating:
4.0

The trailor leaked somewhat on furniture

CHARLES R. 
Rating:
5.0

The online needs improving...

Tammy C. 
Rating:
5.0

Customer did not leave a comment.

vernon B. 
Rating:
5.0

Customer did not leave a comment.

Gene S. 
Rating:
3.0

Customer did not leave a comment.

doris H. 
Rating:
2.0

Truck was completely NASTY. Has to take it home and clean it. Was never told about damage and I NEVER agreed to accept risk of water damage. Complete crap!

John S. 
Rating:
3.0

They were friendly & knowledgeable. I would definitely use them again if needed!

Kyle F. 
Rating:
5.0

the location was convenient and not crowded at all. the staff were very courteous and helpful. I would rent from this location again. the cust. rep who called to confirm the reservation was very helpful and provided free upgrades as original preferred pickup had no trucks available at all. this is my 2nd time using U-Haul and will not be my last. thanks again :)

Melinda G. 
Rating:
4.0

Uhual needs to contact customers through phone, text, or email when they decide to change a pick up location. I was suppose yo pick up my trailer in killian, La. When I arrived the people said we were suppose to pick up the trailer in amite, la. More than 30 minutes away in the opposite direction we needed to go. I was never bo notification even though the change was made the day before.

Memori S. 
Rating:
3.0

Will not recommend haul to anyone

Robert T. 
Rating:
4.0

Customer did not leave a comment.

tina R. 
Rating:
5.0

Customer did not leave a comment.

Nolan B. 
Rating:
3.0

Customer service needs improvement, also everyone needs to be on the same page. I spoke to customer service and when I arrived it was something totally different

Carolina R. 
Rating:
4.0

went very well

mike P. 
Rating:
5.0

Nothing really. The staff was professional, friendly and everything was ready when I arrived.

BRENDA J. 
Rating:
4.0

Customer did not leave a comment.

Antoine P. 
Rating:
1.0

Absolutely not. Will never use this company again. When I got the truck they said it had 3/4 tank of gas it only had half they adjusted my contract the lady said since it was wrong I didn't have to put fuel in it unless I needed more than what was in it. I didn't so I left the remaining fuel. I dropped the unit off as I was told and was then charged an additional $80 after returned for fuel when I only used less than a quarter tank and the lady at the store told me i didn't have to. VERY unsatisfied!!!!!

Kelsey C. 
Rating:
5.0

Customer did not leave a comment.

daphany D. 
Rating:
5.0

Customer did not leave a comment.

Judy T. 
Rating:
5.0

Customer did not leave a comment.

MARGARET S. 
Rating:
5.0

Customer did not leave a comment.

Caroline M. 
Rating:
5.0

Customer did not leave a comment.

Caroline M. 
Rating:
5.0

Excellent ppl I had no problems

Kimberly T. 
Rating:
3.0

They wanted to charge me $200 more than another location that did not have the equipment. The other location arranged the equipment and the lower rates. I picked up the eqipment at this site for the lower rates.

larry C. 
Rating:
5.0

Absolutely, a great experience, friendly a great place to rent.

Jerome T. 
Rating:
3.0

Truck was on empty. Cargo area needed sweeping out before I could load. Previous user left garbage in cab and strong smell of cigarette smoke.

HUEY W. 
Rating:
2.0

trail had no air in tires ,well if you call 2 to 6 pounds in them had to stop n put air. THEN the one blows out doing trip.

kevin L. 
Rating:
5.0

Ditto on the drop off location as was my experience with the pickup location. Thank you U-haul for the smooth easy transition from Florida to Louisiana.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Don P. 
Rating:
5.0

Customer did not leave a comment.

barbara R. 
Rating:
5.0

Very friendly and helpful.

Craig B. 
Rating:
5.0

Very nice and professional people.

gill M. 
Rating:
4.0

Nothing!

Linda H. 
Rating:
3.0

Customer did not leave a comment.

Amber S. 
Rating:
1.0

My reservation was lost even though I confirmed it twice. They overbooked the same truck hoping someone would cancel??? It was a very stressful experience especially when my move was timed and people were waiting on truck to help me move.

HELENE E. 
Rating:
4.0

Truck drove like hell. Almost no brakes at all.

Linda C. 
Rating:
4.0

Customer did not leave a comment.

Debra N. 
Rating:
5.0

The staff was friendly and helpful. There were not blankets at this location.

DIANNE F. 
Rating:
5.0

Customer did not leave a comment.

Rose R. 
Rating:
5.0

Customer did not leave a comment.

Robbin G. 
Rating:
5.0

Customer did not leave a comment.

kimerly F. 
Rating:
5.0

No need change anything

RHONDA F. 
Rating:
1.0

Customer did not leave a comment.

BRITTANY L. 
Rating:
5.0

Customer did not leave a comment.

LOUISE H. 
No reviews have been submitted for this location.

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