Customer Reviews for Ample Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ample Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jose A.
Rating:

Am happy good customer service , thanks overall and satisfied

Delmus A.
Rating:

You lost a customer today because I was told that I could pick this truck up on Sunday at 3:45 and if it was back by 6 on Monday I would be charged for one day. I called at at 5:30 and told the attendant on duty I would be there at 6:15. I was told to drop the key in drop box and I would not be charged for another day. The gentlemen this morning said i would be because the truck was not back by 3:45. I have used this location for some time. But I will be using another truck rental in future. The price has gone from 69 to 89 cents a mile anyway and I understand things go up but that is a big jump at once. But I was willing to paid even though I could have gotten a cheaper rate. I do use rental trucks often because I am in the auction business. I have enjoyed doing business with this location and the people but I will be using someone else in future. Thanks for the past.

Robert C.
Rating:

friendly and courteous

Leon W.
Rating:

They were extremely rude

Lisa W.
Rating:

The equipment/trailer they assigned to me had a bad bearing in the left wheel. Thankfully, my husband noticed it before I left and we were given another trailer. If he wasn't there, it could have been dangerous.

Lakechia B.
Rating:

Customer did not leave a comment.

Steven L.
Rating:

The vehicle was filthy and with the current status of things in the country making sure that all vehicles are clean not just empty. My family and I had to spend an hour cleaning the vehicle before using it just to be safe from COVID-19.

Shameka W.
Rating:

Customer did not leave a comment.

Bessie C.
Rating:

Very friendly service. Cant think of anything right now.

La S.
Rating:

Customer did not leave a comment.

Brandy K.
Rating:

Customer did not leave a comment.

Walter H.
Rating:

Everything that can be done has already been done.

Sirin C.
Rating:

Great stuff, helpful people

Martha T.
Rating:

Customer did not leave a comment.

roy P.
Rating:

Was able to drop key off without waiting. Clean. Employee made it easy experience.

AMY M.
Rating:

Eric is awesome, so friendly and helpful!

Whitney D.
Rating:

Customer did not leave a comment.

Michael S.
Rating:

Customer did not leave a comment.

Mary D.
Rating:

Give more information to help clients go through online pickup with ease. I struggled with that phase of getting my rental in a timely manner.

Kyle W.
Rating:

Customer did not leave a comment.

Taron S.
Rating:

Customer did not leave a comment.

Brian W.
Rating:

Customer did not leave a comment.

James C.
Rating:

Easy process and hookup took no time at all. Nice facility.

Willie R.
Rating:

Customer did not leave a comment.

Rhonda R.
Rating:

The staff is very unfriendly. No greeting, no thank you, the bare minimum. I would not want to have to use this location again if anything else is available

Todd A.
Rating:

The employees at this location were great. The customer service people online suck! The app sucks! They called to verify who I was, spoke to my wife and they still did not give access to the lock box for early pick

Keith D.
Rating:

Customer did not leave a comment.

Evaristo D.
Rating:

Customer did not leave a comment.

Jasper B.
Rating:

Very friendly staff.

Kola L.
Rating:

Overnight drop off Well light Plenty of parking area The next morning by 8:30 my final receipt was in my email. Loved this Uhaul experience!!!

Woodrow R.
Rating:

Customer did not leave a comment.

Edna R.
Rating:

Customer did not leave a comment.

James W.
Rating:

As usual, great service and extremely easy to rent a trailer.

Samuel R.
Rating:

Customer did not leave a comment.

Kelly P.
Rating:

The truck was full of roaches living in the cracks of the truck. the movers witnessed this and sprayed bug spray. However when the boxes arrived at my new home roaches are coming out. this is unacceptable. I am calling an exterminator and would like for uhaul to pay for the expenses

sheila O.
Rating:

explain what certain charges like environmental fee. It's only a $1 but why am I charged that?

James W.
Rating:

Always a great fast experience.

Crystal B.
Rating:

Customer did not leave a comment.

Lee T.
Rating:

Customer did not leave a comment.

Ethan L.
Rating:

Super friendly and easy to work with

LUIS S.
Rating:

Customer did not leave a comment.

PETER I.
Rating:

We had a lot of trouble with returning the vehicle out of hours with the app. It would stop suddenly and you had to start all over again. It would not allow pictures to be taken and therefore had to return via the email as the app was awful

Kelvin S.
Rating:

Quick and efficient, only a 2 hour rental 😎

Burtrice P.
Rating:

Customer did not leave a comment.

Crystal H.
Rating:

The customer service eas excellent and the truck was exactly what I needed.

Jonathon C.
Rating:

The guy working there on 08/2/2020 was very polite and energetic about his job. He deserves a raise!

James H.
Rating:

Customer did not leave a comment.

Andy M.
Rating:

Customer did not leave a comment.

Bonita B.
Rating:

The only thing I could tell the truck needs new shocks everything else was very good

Damian C.
Rating:

None

CHRISTOPHER S.
Rating:

The guy was very rude

Michael S.
Rating:

Very helpful on communication and assisting with the return. Overall really excellent experience.

George B.
Rating:

Very helpful and friendly will use location again.

Jeanne C.
Rating:

Everything went smoothly. I do not see where you need to improve anything.

JOHN B.
Rating:

Great service met me as I pulled in guided me to park looked over truck took keys and I was out of there in less than 10 min

Daniel L.
Rating:

Customer did not leave a comment.

Clay G.
Rating:

Customer did not leave a comment.

Mary S.
Rating:

Customer did not leave a comment.

Debbie B.
Rating:

Customer did not leave a comment.

Mark D.
Rating:

Nothing. Great Job

Mamie S.
Rating:

Your work be more nice

Tonesha F.
Rating:

Such an easy, convenient contactless experience. Up to date equipment and very clean.

WENDY A.
Rating:

I did self-check in but thing parking lot is clean and the location is very safe which matters in this case.

Walter N.
Rating:

Planned to drop off in Smithfield, Va but location was fenced and locked so trailer pulled back to NC for drop off. More “open access” locations like Ample needed.

Taylor Q.
Rating:

Customer did not leave a comment.

Debra G.
Rating:

Customer did not leave a comment.

CHRISTOPHER M.
Rating:

Customer did not leave a comment.

William A.
Rating:

The gentleman who checked me in was very helpful, answered my questions and maintained safe social distance at all times.

barney W.
Rating:

Customer did not leave a comment.

Anastasia T.
Rating:

Customer did not leave a comment.

Mary Beth S.
Rating:

Customer did not leave a comment.

Harley E.
Rating:

Customer did not leave a comment.

Gabrielle H.
Rating:

The guy who did my checkin was super nice and very professional. 10/10 experience really helpful

Anne R.
Rating:

Customer did not leave a comment.

Andrew W.
Rating:

Customer did not leave a comment.

Richard L.
Rating:

The rental worked well, but the process to pick up a rental is tedious and frustrating. I needed to provide two additional contacts beyond the two drivers listed. Additionally, the process is slow.

Cathy S.
Rating:

Customer did not leave a comment.

Diane B.
Rating:

head lights switch was not working properly

Bruce B.
Rating:

I was agressivly yelled at when trying prove over charges I will consider were I go for my companys next rental

Aniah S.
Rating:

Have a better way to pick up the truck after hours. It took longer than expected for the app and I already preregistered prior. It took twenty five minutes for me to wait for approval.

Donald B.
Rating:

Excellent customer service!

Mark N.
Rating:

Have tools (large wrench) available to flip over ball hitch or ball size (if needed). I had to go all the way back home to get a tool to flip over the drop hitch and put the ball on the other side. Not a big deal, just wish you had one big wrench available.

Robert M.
Rating:

Attendant was great. Made sure I was happy and checked for safety concerns.

Wiley N.
Rating:

Customer did not leave a comment.

STEPHEN C.
Rating:

Everything was good

Lewis C.
Rating:

NIce truck; everything as expected!

James B W.
Rating:

easily best uhaul pickup ever. easy record retrieval, all info correct and my truck was waiting for me with the pads i ordered already in the back. the owner even showed up early to make sure everything went smoothly.

tiffany W.
Rating:

Customer did not leave a comment.

Clell H.
Rating:

Customer did not leave a comment.

Michelle F.
Rating:

Was charged $10.00 more than originally quoted. Will never use app to pick up again. National customer service was great after having problems with another location other than where we picked up and dropped off.

Harold B.
Rating:

Customer did not leave a comment.

Angela R.
Rating:

Associate that assisted me in picking up the truck was very polite and patient, great customer service!

Barbara E.
Rating:

Great customer service. Followed safety guidelines during the Coronavirus event.

pam P.
Rating:

Pro rate the truck if returned in 4 hrs.

Timothy L.
Rating:

Customer did not leave a comment.

John M.
Rating:

if you register online, you shouldn't need to go through the same thing at the location. the keys should be placed in your hands when you arrive

Frank T.
Rating:

Customer did not leave a comment.

Thomas J.
Rating:

No.

Kenneth C.
Rating:

Customer did not leave a comment.

Daryl P.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top