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Sadiki N
Customer Reviews for Anacapa Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Poor service very unfriendly staff and extremely rude.
Kimberly PI requested 80 miles and when we turned in the truck the clerk at anacopa had put 61 miles, so I had an extra fee and before we started putting my furniture in the truck my daughter sweep out a lot trash, the truck was not cleaned out.
Valerie RI’ll say just don’t tell people it’s one price to get them there and mention taxes and insurance not included with the price quote thank you it was a pleasure
latriese sThe lady that assisted me was very professional and helpful. Definitely recommend.
Lorraine CTrailer had terrible tires which caused a flat when an hour away from destination after a 13 hour drive
Jocelyne RThe staff were very helpful and professional.
Fernando AGreat service
Richard OThank you?
Douglas MYoung mannwas also awesome with extraordinary customer service skills
dorotha bEducation reps
latanya wNothing, everything was perfect.
Jose BWas not able to drop the truck off in the right spot. Was given a code to get into the lot for an after hours drop off and the code did not work. They also had none of the equipment (dollys, furniture pads) that I paid for.
Nick MI went to one location after I had reservations they did not have my truck I went to another location and got a truck and the inside of the truck was dirty dirt and rocks all over their place and mind you this is U-Haul and they should assume that I'm moving the furniture inside of this truck but it was dirty as hell I would not recommend this place and no one and I was supposed to receive a $50 inconvenience fee and still have not received it but they have charged my card and still try to charge my card for something else
Jermaine AClerk was on her phone when I had arrived, didn't care to check my odometer or whether or not I had any add on's to the U-Haul. Due to her laziness I was charged for going 1000+ miles when I had only gone a maximum of 30. My rental was for local so why would I go 1000+ miles? Not U-Hauls fault but the people they entrust with their equipment. Shady/lazy as can be
Marquis T5 stars everything went well
MARTEEN AMy issue and maybe my fault for not checking the contract on the gasoline that was indicted to being in the tank. But after I had driven home about three miles and headed to my storage facility another couple of miles away the gas mileage warning came on saying I only had 25 miles left of gas in the tank I drove three more miles and added $43.83, 5.85 gal of gas that same day 10/13/2023 I put in $40.02, 7.27 gal in the truck a total of a total of nearly 15 gal and my return milage 2184.4 miles out at2132.0 miles a total of 54 miles and I had at least 86 miles in the tank and I was charged $21.75 for gas when I didn't have that much to start with. The numbers don't add up! I returned the truck with more gas than I left with. I have the documents to back that up with pictures. I need a refund!
FRANK KIT WAS A VERY WONDERFUL EXPERIENCE. FROM THE STAFF TO THE STORAGE AREAS THEMSELVES.
Ruth R | Overall ExperienceNothing Tiffany was very polite and helpful. She met all my needs . If I had to do it all over again I would choose her to serve me. Thank you Tiffany. 🥰🥰🥰
mea bTiffany is the best! She’s so nice and helpful and I would definitely recommend and rent here if I needed to again because of her!!
Amanda H | Overall ExperienceGreat customer service!
Norma SYour car trailers dont get up very high when trying to pull the trailer off the hitch. I had to put it on a wooden block.
Cody LIt was all very quick and professional
elsa aLady behind the desk was super helpful 👌.
Juan ATiffini made the extra effort to get us the truck When it wasn’t ready She definitely is an asset to the company 😁
ROBERT Bthe only thing i did not agree was the gas tank was empty and i had to put gas and when i retuning it was 1/3 for gas, that i had to put more gus . because it was under.
Blanca GTiffani was nice
Joecie RI can’t think of anything, it was good.
Antonio PTiffani was great! Very knowledgeable. And helpful!
kathleen ggreat customer service 10 stars for Tiffany
RAMiRO REverything was great .. Attendant was great .great service.
FREDDY BTiffany was extremely helpful and friendly. Would gladly recommend this place.
MIGUEL LTiffany in Customer Service is amazing!
Emmy MThis place is excellent !! I was in a jam, and Tiffany was very helpful ! Not only did she open early for me, but is very friendly and made sure I had the right equipment, which was actually really needed. Great customer service, will continue to do future business, and recommend friends with this type of services. Thank you for a great day !!
Ronald TTiffany was great. Easy conversationalist and efficient processing! Thanks
ZsaZsa HTiffani Jones helped us. She was very efficient, kind and extremely helpful. She made the process very easy and no stress. We are very grateful for her help.
JUAN JA lot needs to be improved. I tried using the truck share option, which was recommended by the representative I spoke to when I was making the reservation. I even downloaded the app. When I arrived at the location to pick up the truck, the truck was behind a locked fence. I then tried to initiate the truck pick-up instructions on my smartphone by tapping on the notification on my screen from Uhaul to start pick-up. The page froze. Nothing happened. A lady inside the fence who worked there asked if I was here to pick up the truck, and I said yes and told her what happened with the app so she opened the gate (even though she said they were closed, but it shows their hours online are till 5:00 and it was only 3:00) and then she rented me the truck the old-fashioned way. Too bad, because I had high hopes that this new truck share online program would be seamless, but it evidently there are still a number of bugs. I'm not done. The lady said that her lockbox was broken so I couldn't leave the keys in it so I should throw them over the fence by the front door of the office. Well, it was a windy day and my keys only made it half-way (the big plastic Uhaul keychain ornament didn't exactly make the keys arrow-dynamic). I was concerned that someone would see them and get them and steal the truck because the fence wasn't that difficult to jump over, so I had to jump it and put the keys in an empty flower pot near the front door, out of sight from passers-by. That was a fun test of my athleticism/gymnastics ability (and I'm sure a few people watching were wondering what I was doing), but I'm in my mid 40s and wouldn't want anyone any less dexterity to become a victim of circumstance. Let's just say it wasn't exactly an ADA-approved facility after-hours. Where's OSHA when you need them? I'd be happy to give you more detailed information, but you'd probably charge me 99 cents a mile and somehow make it a way bigger commitment than advertised. But Uhaul would do that, would they?
James SKind and professional. Offered contact info to file a complaint for the fiasco that happened in Florida.
ROBERT WGreat lady
Eustaquio RExcellent customer service
jeraldine fExcellent customer service!!
Steven VStaff was very helpful and professional. Pickup and Drop off was easy and will rent from again for any moving needs.
MARCUS HExcellent Service.
RASHID LEverything was good.
EDUARDO MAnacapa self storage went above and beyond our expectations with this u-haul rental. The owner was friendly and communicative. She is thoroughly helpful with hooking up the trailer. There was no long wait time to check in and to return the rental trailer. This was exactly what we needed a 5x9 ft. trailer with a ramp. It is rare to find a trailer rental with a ramp at other locations. If we need to make a trailer reservation again we will definitely make it with Anacapa self-storage. Thank you
Shannon BIt was quick and easy. Staff was very friendly
TAMMY Tshe was fantastic. I loved her.
REINA WGreat experience!
JANENE EThe young lady was helpful and friendly….. she was very informative and very understanding. She guided my husband and I where to receive a hook-up because someone have stolen our. She was my life saver that morning in 110 degree weather. Thank you
SANDRA PEquipment was damaged when I got there they call a mechanic to work on it needed a fender he didn’t have one it was damaged the straps were too short because somebody had let them drag them off I had to buy straps do use it on the travel across country tail light fell off of the other finger I had to fix it I got double charged for the equipment finally got the one charge back still have not got my deposit pulled lots of U-Haul equipment over the years but this is the worst piece of equipment I have ever pulled sorry but I’m not satisfied
James PRequested dolly but was not available
MOODY MNo drop box to place the key. I had to come back on a business day to turn in the key. The person who received the key was very friend.
Noe HD'Angelo A Hall thank you good morning services security was great has the best administration services so far from Uhaul thank you security number:(G-1890146).Dah.-(547688827).
Dangelo H | ReservationVery clean, very friendly staff! Will defenetly recommend to a friend.
Melfin D | ReservationWonderful location. Great service
Kendrick S | ReservationI didn’t make it to the property in time before closing. But it was. A pleasure using the U-Haul and also the easiest placement of my order I do appreciate
Arianna S | ReservationThe customer service was great. The manager of your facility , Tiffany, was very professional, knowledgeable, and courteous. Your lucky to have her on your staff. Give her a pay raise.
ROBERT W | Overall ExperienceVERY NICE PLACE TO RENT A SPACE AT IF NEEDED, I MOVED TO A CLOSER UNIT OTHERWISE I WOULD STILL BE AT ANACAPA STORAGE, TIFFANY IS THE MANAGER AND SHE IS A SUPER NICE GIRL, WAYNE GIGEY
WAYNE G | Overall ExperienceThis was my first storage unit and I was not let down.
MICHAEL V | Overall ExperienceThe place is very new with easy access on a nice quite street. The staff is friendly and helpful and will to work with you. I recommend this facility to anyone need storage space.
Privacy R | First Impressions