Customer Reviews for Andrews Road Service Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Andrews Road Service Inc

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KEVIN O. on

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I preordered a uHaul online. When I arrived at this location they repeatedly claimed that my order “wasn’t working” and “couldn’t happen.” In front of a line around the office and out the door, the one person working that Saturday morning recreated the exact order I had arranged beforehand at a snails pace. I was asked for my phone number no less than fourteen times. I was so exasperated at the end of the process, I left without the moving dolly and furniture pads I had ordered. I was thrown a pair of keys and left to wander up and down a busy street trying to match the license plate number on my order summary to one of the multitude of trucks parked in seemingly random locations on each side. This whole experience is an excellent case study in why uHaul is absolutely not worth it and the extra hundred or two dollars that it takes to hire movers is worth it every time from here on. You have lost me as a customer thanks to this one location. And, honestly, who cares about one customer? I’m sure uHaul certainly does not. But, judging by the increasingly loud and agitated comments of the 15-20 or so people behind me in line after my ordeal, it seems like I’m not the only one you’ll have to worry about.

Ryan C. on

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Miguel S. on

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The manager is very helpful and made the process of renting a truck very smooth. Recommend this location for 11211, 11206 and 11221 zip code areas.

Joseph N. on

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I was overcharged by 3 days, $120+.

Benjamin P. on

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Had to park on the street which seems sketchy/a little confusing. This is just an oversized lawn with Uhauls parked on it

Dean M. on

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Valerie S. on

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Bradley H. on

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Marcin T. on

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Christian S. on

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I have rented a U-Haul truck twice before, without any issues. This time was a terrible experience. I reserved a 20ft truck on May 31 for July 1st. On June 29 I received an e-mail saying that my truck was changed to a 26ft. I called because a 26ft is too hard to drive and consumes more gas, and I did not need the extra space. I spoke with 3 different people, all who told me in a deceiving and condescending tone that I got an "upgrade without extra charge" without acknowledging my complaint. One of these was actually rude, talking over me on the phone and asking me to be quiet. One person told me she was going to call back within 2 hours with a solution, never called. On June 30 I called again and no solution was provided. A few hours later I received a new e-mail saying my pick-up location had been changed to one farther away, with the same 26ft truck. I called again, no solution was provided for neither the truck nor the location, and I was offered $50 credit. On July 1st, I went to pick-up the 26ft truck in the new location, and the truck was not there! I was told the previous customer had not returned it. I had loaders coming within the hour, parking and storage rented, hotel rooms booked, etc, everything set-up with one month in advance just as the U-Haul truck. They sent me to a location at a distance of 33min by car to pick up a 20ft truck, i was offered another $50 credit. I had to pay an Uber to get to the new location ($39). Needless to say, I arrived late to my loading and the movers charged me an extra hour ($140). The truck-service and customer-support I received was the most horrible service experience I have had in a long time, truly of the poorest quality there can be. A $100 credit does not nearly compensate the stress and bad treatment, let alone the extra cost I had to incur in getting to the 2 different locations and the extra cost for the extra hour of loaders. I expect at least a formal apology acknowledging the bad service and, if you really care about customer satisfaction, a proper compensation.

Jillian V. on

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James H. on

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I did not get the van I requested, the right tire was low on air so I had to fill it up right after leaving the lot, UHaul office manager was unfriendly.

Cesar R. on

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Leonard F. on

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Michael K. on

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Agustin S. on

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Omercan S. on

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The person who was running the place kicked us out cursing and yelling.. he mentioned this was his 2nd and 3rd job and he had a bad day during the other job and we had a disagreement with the fuel level. So he went bananas. Kicked us out cursing and getting very aggressive, also the other customers were kicked out too.. Very very very unacceptabley bad experience. Also he got pissed because we had the fuel level lower than what paper said but luckily we have a picture that showing the fuel level. So at the end he was wrong and got very aggressive. He is a dangerous person seems like.. Very bad experience.!

Cassandra D. on

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Michael C. on

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Andrew the owner was very kind and helpful, efficient. Appreciated his efforts!

Elizabeth N. on

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Great service!

Megan W. on

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Fabrizio P. on

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Dennis F. on

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We only were able to use the van we reserved when another customer returned it as we were being explained there wasn’t one. If someone reserves something you should make sure it’s there; otherwise there’s no point in reserving. I had a great experience, Van was exactly what I needed and I will be back, just a useless thought.

NICOLE N. on

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From the start the experience was painful. I reserved a truck online at a location and when I went there was told they dont have a truck for me. So then went to a diff location where for some reason the card reader wouldn't take my payment so had to go to ATM to pay cash where I put down a $100 deposit and was told when I got to the location they would give me the $100 back. However when I brought the truck back, that location did not have any cash. So was told to go to a diff location for the $ which I did, but they couldn't give it to me because the truck was still at the other location. So I had to go back to the original drop off location to get the truck and drive it to the 2nd location. Mind you the 1st and 2nd location was about half hour apart, so this took up a lot if time and gas $ on my mother's part because she had to drive her car back and forth with me as she was my ride home. I will avoid using uhaul in the future and def wouldn't recommend!

Eran S. on

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Kevin S. on

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Worst experience. A worker was nasty with me. My ordered products were not available. Pick up and drop off location changed. Price was higher than online estimate.

David I. on

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I was confused about how to drop off the key in the after-hours box. I didn't have my paper contract with me, and I couldn't tell whether that was necessary or not. I hope I did it right!

Henry C. on

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Friendly personnel who made the return process very speedy.

Craig W. on

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Despite the fact that he was working alone, and the phone was ringing frequently, and there was a large number of customers waiting to be served, the agent maintained his composure and did an excellent job serving us. His work was commendable. There really should have been at least one additional employee working there.

Ricardo B. on

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Sunjay D. on

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Caitlyn P. on

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Sergio D. on

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Samuel M. on

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Nobody was there when I went to pick up the van. Had to wait 20 minutes after my reservation until someone arrived. Then the attendant didn’t show me to the van and instead told me it was on the street somewhere.

Olivia W. on

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richard r. on

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Siempre es un problema cada vez que utilízo sus servicios,siempre una equivocación a favor de la compañia uhaul,cuando no es que cobran millas de más es que cobran de más por la gasolina,un desastre de servicio,decepcionado total con su compañia.

David P. on

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Customer service is always at a high level at this location. Friendly, professional, and knowledgeable, wouldn’t go anywhere else! David.

Jill A. on

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Service was amazing!!

Dalton C. on

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victor f. on

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Bad customer service..improve new personal

Alexander G. on

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Firstly my van was booked at a location close to me for 11am. By 1pm they still had no vans available. I was told another location had a van so I walked there. When I got there the location was closed and I could not self check-in on the app as I have an international license. I was then told to walk over another mile away to a 3rd location. The office unit was gross and the van I was given had an electric failure causing constant beeping and internal lights to turn on. The message read that the wiper fluid needed replacing and that the passenger door was open, when it was not. I missed my appointment to collect some furniture as a result of this U-Haul experience. Or should I say, A-Paulling customer experience.

Cristino F. on

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Todo está excelente

Marcus S. on

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Secure some parking space I waited over a half hour

Alexander M. on

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Gina G. on

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New York is a little tighter on parking but it was still easy at this location. Convenient location

Zi Toya M. on

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Katya K. on

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There was a very strong smell of cigarettes in the office, but besides that everything was fine. Very kind guys! Thank you!!

Melissa M. on

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Allison P. on

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SO MUCH. Try having clear procedures to begin with.

Harlan M. on

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Nothing comes to mind. Incredibly helpful, knowledgeable and accommodating staff with a nice fleet of vehicles (~630 original miles on my rental). Would return in a heartbeat.

Jamie G. on

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David F. on

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Happy of their service

Cheryl M. on

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Blair H. on

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Service is always friendly and wonderful when I use this location.

Antonia Y. on

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Matthew R. on

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Improve customer service by phone. They are rude, hang up calls and joke with each other while on the phone with customers.

Forrest M. on

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Very helpful.

sadie b. on

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Daniel R. on

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Rebecca M. on

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Carolyn W. on

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It was convenient and easy to get a last minute car. The first person I dealt with in the office was very hospitable and helped me get on the road quickly. When I returned the car, I checked in with another man and asked if I needed to refill gas/sign any paperwork or do anything other than drop off the van at this location. He was not happy to help me or answer any of my questions and then called me a nuisance to another man dropping off his van. I would still recommend the location based on the convenience, but I was very disappointed in the service when returning the van.

Damaris I. on

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Ryan S. on

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This is a difficult location to pick up at if you do it through the online option. It’s a busy Brooklyn Street so the vans and trucks are everywhere, hard to know where to pick up/drop off.

SHANICE B. on

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Jeff S. on

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Kia H. on

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Fuel meter was broken Miles entered was incorrect 0/10 experience

Matthew R. on

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Justin B. on

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Joel K. on

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Sean D. on

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Hi - I have to be honest, this was one of the worst experiences of my life. First, the self checkin process was so horrendous and delayed my entire day by 2 hours. After standing in the cold for 1.5 hours to get "verified" i was directed to another location (which was an additional cost for me to get there). The communication on your end was horrible. If the self check in process as comprehensive as you have it, you should recommend people do that process BEFORE they pick up the van. That was not communicated to me until i was at the pick up place. Next, I am reviewing my final bill and being charged for additional gas which is not true. I was at a gas station no less than 0.5 miles from the drop off location and there was 3/4 of a tank in the van when i dropped it last night.

Timothy S. on

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The man who runs this location is fantastic, I've rented from this spot before. Easy going but efficient. Can't say enough good things about him.

Daniel R. on

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Nowhere to park. Very complex drop off system.

JUAN C. on

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Coreen N. on

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Christopher C. on

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Alexander L. on

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Megan G. on

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Matthew B. on

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Clayton B. on

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Uhaul should equip it's cars with smart phone holders, on or near the dash. Only a $10 part, could save lives. I had to put the phone in my lap, or on the cup holder, tricky when you're trying to navigate.

Juliana T. on

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Matthew B. on

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Y’all changed my location two days before pickup... wasn’t my reservation suppose to get a truck for me in location A?

ANTHONY S. on

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We had issues with the online check-in but the attendant at the location was great and took care of everything for us.

MANUEL R. on

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bogdan p. on

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Richard O. on

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Excellent service.

Jeremy L. on

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Best guy around.

scott w. on

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Shane B. on

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I was overcharged and also charge insurance when I declined during my reservation.i didn’t have my original contract on me so he said don’t worry I have it on file but then he made up a new contract totally different from what my original was which I have I just left it home. I was charge a flat rate when I didn’t ask for a flat rate, charge insurance which I didn’t accept. Other then that the guy was pretty nice, was he really? I don’t know, America is so unpredictable now

franklyn f. on

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What I like about this place is the short time I spend during the rental process, the trucks all are in good condition, overall about this office excellent , keep up the good work, thanks you

Sal D. on

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Alicia S. on

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The gut there was very helpful.

TREY T. on

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The uHaul employee was very fast and attentive... I was in and out in less than 10 minutes. He was also very clear and succinct about pricing and charging, which I appreciate. Thanks!

Tamara M. on

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My only complaint was there was not enough equipment. We needed a dolly amd he didnt have one available. Staff was fantastic and very helpful.

Reade B. on

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This location is Awesome, but there is a new step in the U-Haul rental process that I find problematic and frankly classist. The step I'm referring to requires renters to own a smart phone so they can photograph their I-D. If a renter does not have a smart phone they are unable to rent. The fact that your company assumes everyone owns a smart phone and is unwilling to do business with anyone who does not is really unfortunate and despicable.

franklyn f. on

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I was please we a completed services from the location that I did business for two rentals in the past 2 weeks, but I was disappointed about the customer service on the 1 800 line, she was so rude. I was asking the closing time from the location where I did the truck rental, I she refused to provided the information. She is not what you company need as a representative, who represent the best interest of this great company, otherwise keep up the good work, thank you much

franklyn f. on

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It was a pleasure going to a business to get service, in and out, everthing was properly explain, no hidden fees, I will recommend to my friends &family UHAL . Thanks for the services

Victor E. on

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Todd K. on

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Luis R. on

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I rented a car transport. It had a damaged wheel strap which wouldn't allow it to go around the wheel. I had to buy a new strap to make it work. To make it safe to transport my vehicle. I informed the uhaul attendant and I wasn't compensated in any way.

BRENDA W. on

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Customer did not leave a comment.