Customer Reviews for Andrews Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Andrews Towing

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Michel A.
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Customer did not leave a comment.

Zachary S.
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Total cleanup. Organized rental area. Clean office. I'd take this site away from the current tenant.

Janet R.
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Micah C.
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Unorganized. Vehicle not ready for mobile checkout. Staff was pleasant.

Elsa E.
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Eugene P.
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Very small office with limited equipment but they had the trailer size at a convenient location.

Blake M.
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CEILYA D.
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Tori T.
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The customer service was great. Kind friendly employee. But the truck didn't seem to have been cleaned prior to our use.

Joseph C.
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Jim M.
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Quick and easy in and out

Diana H.
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Jacob D.
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Nothing they were great

RHONDA T.
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Jim C.
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EDDIE O.
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THOMAS S S.
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weird hours not the same as on uhaul website

Richard F.
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CHARLES F.
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Matthew F.
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Carl L.
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I used the U-Haul app to check out and return the rental, it worked fine, the truck was waiting and I didn't need to go into the office Thank you!!

Jameela K.
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Julie M.
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John C.
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MICHAEL D.
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Troy G.
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Corey T.
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beverly P.
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hamid E.
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Breakdown on route 5 to Portland OR caused 5 hours of delay. Had to wait 3 hours for road side help to fix the truck. Horrific experience. Unacceptable

Gloria C.
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Amit A.
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Kristina P.
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LYN H.
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Extremely convenient and easy to use check out was efficient didn't waste any time to get me on my way! This will be the place I use from now on!

Damian W.
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Cory D.
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EVA W.
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Mark B.
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Imelda R.
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David P.
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Paul D.
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martha T.
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Tim B.
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Thanks!

Gwynnae B.
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The woman who rented us the truck was very friendly, knowledgable, and helpful.

Phyllis B.
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I rented a pickup truck from Andrews Towing for Sunday September 22, 2019. It was supposed to be your 24/7 mobile app rental as the business was closed. I get to the site to pick up the truck and your mobile site said hand delivery. That was NOT what I ordered. I'm on the phone over an hour wasting time trying to contact your 1-800-U-Haul. There were no other vehicles in the area that I could drive comfortably. I called Andrews Towing and he came down to his shop and opened up to assist me in getting a vehicle. Thank goodness he helped me. I will never use your mobile app again as it doesn't work. I regret the grief and aggravation you caused over a rental truck and will think twice of ever using your services in the future. Very sincerely, Phyllis Blake

Darren F.
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Robert Q.
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This is not a U-Haul site this is a multi-purpose place. The staff was very friendly and very helpful. It is a little out of the way and hard to find. But for us it worked just fine.

Joseph F.
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Have the equipment cleaned and gassed up and ready to go. Have personnel at the location and the appointment time.

Lynnda K.
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Carolyn B.
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Juan K.
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Staff was friendly, courteous and professional!

BARBARA B.
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Kyle G.
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Kerry is so nice

David B.
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Inside of cab was dirty. Food crumbs everywhere. Rest was fine.

Ed E.
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MARIAN V.
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Kyle G.
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Kerry is so nice and accommodating

Kyle G.
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Nice Customer Service...very friendly

David B.
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TREVOR H.
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nicholas V.
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John S.
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Everything was great! My move went well because the truck was ready and filled up when I needed it. Returning was simple too. Thanks

Keith H.
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MICHELLE B.
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Location was difficult to find and service was bearly adequate!

robert O.
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Jay J.
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Dionne K.
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And they were ther on Sunday!

Humberto D.
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Kyle G.
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So Friendly and Nice

Arden A.
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James K.
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chris S.
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victoria M.
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Marisa D.
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Lyle W.
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I booked the truck for 9am. After multiple calls I finally reached someone to open up so I could get my rental, an hour and 20 minutes later. This business should not be a U-Haul dealer

CHRISTOPHER S.
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Great customer service , and everything I was looking for

Mike L.
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LESLIE N.
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James H.
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The location and people there were great! However U-haul needs to find and fire the u-haul Rep that called me and threatened me just because your App said everything was fine when I rented the truck. Right in the middle of my move a woman from the U-haul office, (not from Andrews Towing), Called and was totally unreasonable, she said the rental did not go through even though I checked in with your app and it said everything was fine. She said I needed to return the truck immediately, even though it was loaded, and she was going to call the police and have me arrested. This kind of horrible customer service is unacceptable and she has no business calling anyone. When I returned the truck I used the app for the return and it gave no notice of her complaint. Now because of her rude behavior I will never use your online app again.

Michael M.
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Dropped truck off on Sunday and left the key in the drop box. Did not have any interaction with staff.

JOHN A.
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KHALIL H.
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Very poor customer service, my appointment was at 09:00, I was there at the location at 09:30, I didn't find anybody at the location( it only has Anthony's towing no signs of U-haul at all), I had to call the guy and he wasn't ready for me at all. he went to bring the auto transport from a different location, it took him almost an hour to get there so he showed up at 11 AM. with all that wait he told me that U-haul doesn't require us to load the car on the Auto transport, which maybe correct, he started showing me how to do it, I'm used to the people at U-haul to do it, I had to beg him to do it for me! it was a very poor customer service.

Douglas O.
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Terri D.
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This was a very smooth transaction, one of the easiest I have experienced so thank you to Andrews Towing for the great service!

Danny M.
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Jack H.
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steve O.
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Kerry K.
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Gus L.
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My only complaint is that this was NOT my original pick up location. When the text came to confirm, I did not read it completely, my bad. I ended up with an hour detour to pick up the tow dolly.

Eric L.
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ERIC L.
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David F.
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Staff was friendly, knowledgeable, quick. Truck was clean, low mileage (under 8,000). Easy to drive.

Doug S.
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Michael H.
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Matthew F.
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The verification process took much longer than it should have. Also the location was unprofessional. I went to one office at the location where no staff was present. After tracking someone down, I was redirected into another office. Once I entered, the employee tried to redirect me again back to the original office I went to. No one wanted to help me.

Roger A.
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Jim H.
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Fast and easy pick up, equipment easy to use and truck clean and was ready to go at the time I requested.

Kristin E.
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michael G.
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Kerry K.
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Shannon S.
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Very easy and quick process!

No reviews have been submitted for this location.

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