Customer Reviews for Ankeny Truck Rental
(U-Haul Neighborhood Dealer)

1,491 reviews

1205 SW Ordnance Rd   Ankeny, IA 50023

(515) 635-3146

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/10/2022: Closed

Services at this Location:

Contact Us

(515) 635-3146

1205 SW Ordnance Rd
Ankeny, IA 50023

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/10/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I have no complaints, excellent service overall!

Dustin K. 
Rating:
5.0

Great job 👍

WILLIAM O. 
Rating:
5.0

Courteous helpful attentive.

RONALD C. 
Rating:
5.0

Very friendly and efficient! Would recommend!

Lynette F. 
Rating:
4.0

Customer did not leave a comment.

Jeanne P. 
Rating:
5.0

Make it so the 7/8 is easier to understand. When you look at the gas fill on a reg vehicle they don't have it listed like that. Also remove pending charges once you take payment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

AMY B. 
Rating:
4.0

The guy helping me took care of the charges for the missing equipment.

Alex B. 
Rating:
3.0

Customer did not leave a comment.

JAMES E. 
Rating:
4.0

Customer did not leave a comment.

Shaon A. 
Rating:
5.0

The truck worked well for what I needed it for and I had no problems with the truck or the process of picking it up or turning it in. Everything went as planned.

Stephen B. 
Rating:
5.0

Frequently use this location. Now if I could only get frequent rental miles discouns lol Staff are great and are quick to get me out the door and on my way.. Thanks

Kevin G. 
Rating:
4.0

Customer did not leave a comment.

ANALIZA P. 
Rating:
5.0

Customer did not leave a comment.

Edwin M. 
Rating:
4.0

Customer did not leave a comment.

Peyton M. 
Rating:
5.0

Uhauls online reservation system is the worst. How can you not guarantee a reservation? That is a stupid business practice. Thank goodness for the guys here in Ankeny. They had me set up and on my way in 20 minutes.

Mike R. 
Rating:
1.0

What a dump Looked like a junk Yard The office was filthy The employee stayed sitting down the whole time and the desk Had so much dirt and dust on it you could write you name on it. Truck was on less then 1/2 tank Not what I wanted to do and go to Gas station before even loading the truck. The truck I received needs Tires I'm glad I did not have to drive in the rain. Someone From Corp needs to visit this Place and issue a default Letter.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Jamie B. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Kirt K. 
Rating:
3.0

They were great. Helped me unload and made it super easy return

Jim G. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Glenn H. 
Rating:
4.0

Customer did not leave a comment.

ken W. 
Rating:
3.0

Customer did not leave a comment.

Parker S. 
Rating:
5.0

Customer did not leave a comment.

Don J. 
Rating:
3.0

Customer did not leave a comment.

Nate R. 
Rating:
1.0

When I turned the truck back in the two guys that were there were fucking ass holes

Ronald C. 
Rating:
4.0

While driving the truck, all the power shut off and the truck wouldn't move. I had to turn off the truck and restart it for it to move.

Reese D. 
Rating:
2.0

We did app pickup on Sunday. The process was easy but the location put keys to a different vehicle in our box. All vehicles are unlocked so didn't realize we had to wrong keys for several hours. We waited on hold for 2 hours with U-Haul customer service and roadside assistance only to be transferred back and forth between the two. Eventually we tried a different truck and the keys worked. We took this truck but waited another hour on hold with customer service to speak with someone about taking a vehicle number we were not technically renting. Overall it delayed our move and I do not recommend this location, roadside assistance, or U-Haul customer service.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Nicole L. 
Rating:
5.0

Customer did not leave a comment.

Dawn S. 
Rating:
3.0

Customer did not leave a comment.

brenda T. 
Rating:
5.0

Customer did not leave a comment.

Ruth L. 
Rating:
5.0

Customer did not leave a comment.

Willy S. 
Rating:
4.0

Customer did not leave a comment.

Mick H. 
Rating:
2.0

I got a quote for around 96$ ended up paying 200$ they also charged me for blankets I didn't want. They gave them to me then charged me. And the engine and battery were having problems which caused us to be late returning the uhaul. Which they saw before I left and said “it should be fine” So I got charged for an extra day. Absolutely a scam disguised as a service.

Bronwyn W. 
Rating:
4.0

Gentleman was very nice and professional but still friendly. Good to work with Had a bad experience at the Ames location. Had a storage unit reserved with a confirmation number and they couldn't find it in the computer and didn't have a unit for us. Were not helpful, put us in a bad position and didn't apologize. Not professional at all.

Dan D. 
Rating:
3.0

But, I'd probably recommend the main location in Ankeny to pick up a rental instead. I had to go to the main location to get replacement wiper blades.

Todd W. 
Rating:
5.0

We received excellent customer service. The staff were very helpful and we couldn't have asked for a better experience.

Teresa K. 
Rating:
5.0

I will always rent from this location from now on. They were over the top helpful and accommodating. Many thanks to them for the great service which made our move that much smoother.

CARRIE L. 
Rating:
5.0

Customer did not leave a comment.

Craig G. 
Rating:
5.0

Customer did not leave a comment.

Nathan C. 
Rating:
4.0

Customer did not leave a comment.

Erik R. 
Rating:
3.0

Convenient location but a bit congested

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Taylor V. 
Rating:
4.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

GAIL O. 
Rating:
4.0

Customer did not leave a comment.

Alex M. 
Rating:
4.0

None at this time

Anthony X. 
Rating:
4.0

Customer did not leave a comment.

JAMES R. 
Rating:
4.0

Great customer service!

JAMES M. 
Rating:
5.0

Very helpful and prompt.

Lauren R. 
Rating:
5.0

Great service

Mark O. 
Rating:
5.0

Do I have an option to review the equipment? The trailer was terrible and terrifying. We drove from Iowa to Texas. We couldn't go over 50mph or the trailer would fishtail horrendously. It almost flipped once so we dropped our speed to 35. It took us 14 hours to make a 10 hour trip. We were pulling it with a newer suburban that pulls a 24 foot trailer regularly. I would never recommend this to anyone. So scary the entire drive.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Shae R. 
Rating:
3.0

Good location, but old building.

Jeff H. 
Rating:
2.0

Not very well maintained.

Jeff H. 
Rating:
4.0

Customer did not leave a comment.

dennis B. 
Rating:
3.0

Customer did not leave a comment.

Ismael E. 
Rating:
3.0

Previous rental drivers clearly smoked a lot.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Judy J. 
Rating:
5.0

great job y all

terry W. 
Rating:
4.0

Customer did not leave a comment.

Toshia P. 
Rating:
3.0

The Deery Bros. Location in Burlington IA was rude and hung up on me. I will never rent from them!!!!!

Kirk W. 
Rating:
5.0

This vehicle needs new wiper blades. Other than that it was good

Cheryl V. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

I have other options but always choose Ankeny Truck Rental.

Duane E. 
Rating:
4.0

Better direction on where to drop off in the lot. It was pretty full.

Justin G. 
Rating:
3.0

Customer did not leave a comment.

Shawn R. 
Rating:
3.0

Not clean in cab or back of truck. I'd recommend because if you need a rental truck it's fine.

Janet O. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH T. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Dick L. 
Rating:
3.0

Location is pretty basic...just a small and a bit messy office, but service was very friendly, fast and courtesy. It delivered what it needed to.

David L. 
Rating:
3.0

Friendly, helpful staff

Shane W. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
5.0

I was happy all around- no concerns. Staff were helpful and friendly, the truck was ready to go, clean, and in good condition .

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Far and away the best experience I've had with a U-Haul location. Very friendly staff and one who was there after hours helped me disconnect and park my trailer.

Harrison W. 
Rating:
5.0

Customer did not leave a comment.

Acacia R. 
Rating:
5.0

They were extremely helpful! It was a great trailer. It pulled really nice even through excessively windy terrain. The tires were in great shape and the trailer well maintained. I was very happy,

Patricia A. 
Rating:
5.0

We were in and out fast & they were very friendly.

Stacey P. 
Rating:
4.0

The employee, presumably the manager, was very helpful and accommodating to my needs

Tiffany V. 
Rating:
5.0

easy to book on website. easy to pick up at facility. needed truck, got a truck

John K. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Nothing , everything went smoothly

Dominick E. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

I had to wait 2 hours to get the truck. I was in pure frustration the whole 2 hours. I had to call the 1-800 number twice, because I got disconnected the first time . The rep on the phone said that my TRUCK WASN'T READY! And I had called the location earlier that week to make sure everything was in place so that I could just pick up the truck and go. The process was definitely not a quick and easy process. I will never use this location again and I'll advise my friends not to use it either.

Brenda T. 
Rating:
1.0

I returned my vehicle on Saturday with people at the location and on Monday they tried charging me for an 2 days, terrible just terrible

Ben F. 
Rating:
5.0

Customer did not leave a comment.

Scott O. 
Rating:
3.0

To crowded. Not enough space for all the inventory they have.

Randall R. 
Rating:
5.0

They cleared off the snow and warmed up the truck before we got there. The truck was great!!! I would definitely recommend.

Kim J. 
Rating:
5.0

Customer did not leave a comment.

Rick T. 
Rating:
3.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

They helped me out in a pinch as it was raining and saved me a lot of time with hookup and I was on my way fast when I came back to return I was guided in backing up for a quick return thanks

John N. 
Rating:
5.0

Rental went smoothly. Very accommodating rental agent. Thank you!

Lance H. 
No reviews have been submitted for this location.

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