When calling into customer service, we requested a call back twice and each time we were called back we were hung up on. We sat on hold for several hours trying to talk to someone about return time and other issues.Charles W.
Customer Reviews for Annapolis Super USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Small little convenience store, almost wouldn't take it in, but I insisted. Somewhat helpful, little bit of a communication/language issue.Shannon R.
Customer did not leave a comment.BRENT C.
Service was good when available, but no one was present when I dropped vehicle off, had to wait at least 20 minutes for a person to show up and open location-no number to call for assist and no access to lock box for safely leaving key if no staff present.Therese S.
This was a dropoff location only. Location was conveniently locatedMARK S.
All was very well done there. Highly recommendPATRICK C.
Customer did not leave a comment.RON G.
Customer did not leave a comment.Sameer A.
Would not recommend for after dark drop off or pick up.DeAnna B.
Customer did not leave a comment.James H.
Guy working there was higher than a kite, in a bad run down neighborhood, would not recommend to anyoneROBERT B.
The lock box was extremely hard to get open. The pick up location isn't in the safest area. I definitely wouldn't go by myself at night. And I would be cautious of going alone anytime.Lauren H.
Customer did not leave a comment.Mary B.
Perfect thanks for good serviceSalessa E.
Your system was down and it took me hours to get my car and then when I got in the truck it smelled like someone smoked weed in it last time it was used.Clark V.
Train all the staff at this pickup location, fix your app and get better customer service. First we walked away empty-handed because the man behind the counter was short and rude to us. He told us the system was down so we couldn't use the truck; luckily we lived close so I attempted customer service on our way home after the guy behind the counter said call 1-800-uhaul - I said that's not enough numbers, and he said Google it. One of your reps answered after 10 minutes and told me I could do everything online using the app. Nice as hell, but what she said wasn't true. I couldn't get past the first screen because the take a photo button didn't work for my picture nor my license. Thankfully when we got back to the store 1 guy out of 3 was able to help us. He had customer service skills and was able to rent the truck to us. I was Leary when we returned the vehicle and equipment because that individual wasn't there. I handed the know-nothing guy the key to the truck and asked if he needed to check the truck or anything. He nonchalantly said I'll go out and take a pic of the odometer and gas gauge and send it to the guy you talked to before. We are okay. You can leave. When I received a text a couple hours later from U-Haul reminding me when the truck was due back, I got worried and called the shop again to make sure we were all good. He again said we good - the guy had broken English - and hung up. Very unsettling. I was very dissappointed with the service and won't use uhaul again unless I have no other choice. The app hasn't worked for a year - had problems a year ago when I rented from the location on University.Christi R.
Customer did not leave a comment.Claire K.
I used the truck for less than two hours and was charged $100 on my credit card when the ad said 19.95 plus mileage. They did not check the final mileage when I returned the truck. I would not rent from Uhaul again.Dave S.
Customer did not leave a comment.Ryan S.
I appreciated the extra effort to make my rental smooth given I lost my wallet the day before and was therefore not able to check in online. Thanks!ann marie H.
Received false info I got no receipt bad customer servicePat W.
service and time of pick up was as promised --personal and friendly staff to help familarize me with the equip very good experienceZachary K.
Customer did not leave a comment.AHMED S.
Not enough feed back to the customer.TC C.
Dropped truck off after hours. The truck was swept and clean, just as it was when I picked it up. Found out next day got a $25 cleaning charge. This location scammed me and wouldn't respond to my email inquiry about why a received the charge. Never do business with these guysBruce W.
Customer did not leave a comment.david W.