Customer did not leave a comment.RUBEN G.
Customer Reviews for Annie D's Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RYAN R.
Today 8/26/21 we been trying to rent another equipment at this location an we talk with Allen several times he tell us to call at 6:00pm a he never answer the calls an now we have to start moving the car late when other companies are open we rent every month tell this guy if he can do let people find in other company thanksJesus G.
The gentleman that handles U-Haul at this location was out because of a positive COVID diagnosis. He reached out to me ahead of time and we took care of everything over the phone. He went out of his way to be helpful. I have hooked up trailers before, so this was not a problem for me. I hope he makes a full and fast recovery.Charles H.
Customer did not leave a comment.Kelly N.
Customer did not leave a comment.Nathaniel H.
The place was ok. The online pickup process was horrible. You need to work on that. I had to call the man in charge twice so that he can bypass or override the system so that I can than pick up the truck. It wasted 40 minutes of my very busy day. Here's a suggestion. Send people a link that they can just click and for there pick up the truck. Is that simple. Is 2021 this is a very simple thing to do. Otherwise you'll have frustrated clients going to your competitors.Hector M.
Everything went quick and easy.Walter W.
The girl behind the counter was very nice but practically clueless. The truck was absolutely disgusting and on E! Me being in a rush I did not have time to request a new clean truck if there were any.Rebecca B.
Customer did not leave a comment.Bridget P.
This was my 1st self check out, and while it went ok, I could not at 1st open box. I do prefer face to face.Eloine M.
More professional and trustworthyLatosha A.
Customer did not leave a comment.Frank B.
Customer did not leave a comment.Jesus G.
Prompt and professional and I was able to drop off at another location with no xtra feesMARIO U.
Mr.Callon was very polite and helpful. Thank you.Maria S.
Customer did not leave a comment.Brian C.
Very nice place and gentlemen who help us .Quentin R.
Customer did not leave a comment.tony B.
Customer did not leave a comment.robert D.
Great customer serviceLisa H.
Customer did not leave a comment.Sheradly M.
The guy met us outside and hooked up the trailer. The trailer was in a bit rough shape. The left side lights didn't work. The inside of the trailer needs to be sweaped. It was sandy and got dirt all over our couch. When we returned, I called a couple times, went to voice mail. No one also met us outside when we returned the trailer to the same spot. I called again afterwards to let them know I dropped the trailer back off at 4:46 PM and still no return call to confirm. Finally, I text back with the same info, and no return text.Glenn N.
Customer did not leave a comment.Michelle M.
THIS REVIEW HAS NOTHING TO DO WITH THE PICK UP LOCATION BECAUSE I NEVER INTERACTED WITH THEM. The after hours "truck share" procedure was a nightmare. Pick up 8 AM. It was ridiculous how much time was wasted trying to get checked out. I will NEVER use this horrendous method again. It was nothing but headaches. I will ONLY pick up a truck during NORMAL business hours even if I have to rearrange my schedule. The truck was only 3/4 full & no dolly was in the truck like it was supposed to be. So what to do when no one is there? I went back to the store I use in Sanford & Della rescued me. She handled everything like the amazing professional she is. Della cares about service and she is ALWAYS there that's why I requested that location. The drop of location was SUPERIOR. Those folks helped me out with the whole business of me picking up the truck only 3/4 full so that's how I returned it. Audrey was a caring professional like my local Sanford, Della. It was very stressful picking up without live interaction. Never again!!! I have a rental coming up 7/10. I altered my schedule to be able to pick up when a live person is avail and I am hoping it is Della, Rinehart Rd, Sanford, FL.William B.
Customer did not leave a comment.Joseph G.
Customer did not leave a comment.Antwanette I.