Customer Reviews for Anniston Storage Place
(U-Haul Neighborhood Dealer)

297 reviews

4700 Cleghorn Ave   Anniston, AL 36206
(Across from Lowe's)

(256) 237-4015

Hours

  • Mon–Sat
    9 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(256) 237-4015

4700 Cleghorn Ave
Anniston, AL 36206
(Across from Lowe's)

Services at this Location:

Hours

  • Mon–Sat
    9 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Veneta M. 
Rating:
5.0

They were most helpful in this rental 🙃👍🖖

WALTER M. 
Rating:
5.0

Customer did not leave a comment.

Kristina H. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Axell S. 
Rating:
5.0

Customer did not leave a comment.

Kari H. 
Rating:
5.0

Customer did not leave a comment.

Riley J. 
Rating:
5.0

Customer did not leave a comment.

MARKELA T. 
Rating:
5.0

The husband and wife team was very appropriate and very kind and listen to the concerns that we had and helped us the best way they know and they were very very nice and considerate and thank you for that

CYNTHIA J. 
Rating:
5.0

Customer did not leave a comment.

ERIC T. 
Rating:
5.0

Paula, the attendant at this location was great and super nice.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

LILLIAN D. 
Rating:
5.0

The people here went out of their way to help me. Terrific experience!

JEFFERY T. 
Rating:
5.0

Truck was clean an ready to go when we got there friendly staff

MICHAEL S. 
Rating:
1.0

Drop off gets all "No" due to location (off road away from lighting)....and the fact that it was a night/after hours Drop off... didn't feel safe so can't really say if the experience would be different in the daytime.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Prince "Chris" S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER M. 
Rating:
5.0

Customer did not leave a comment.

Courtney H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Doors were difficult to open and close. They sure could use some maintenance and some handles.

Charles P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Barry C. 
Rating:
5.0

Customer did not leave a comment.

LUTHER A. 
Rating:
5.0

Customer did not leave a comment.

BRITANY B. 
Rating:
5.0

Everything was great

willie G. 
Rating:
5.0

I can't think of anything seems perfect

Karen C. 
Rating:
4.0

Signage on HWY ..... paint / clearer location .....update contract when online location picked is changed by y'all !

David B. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
3.0

This was the 3rd place I went after the first one could not find my reservation, the second one couldn't process the payment. So what should have taken 30 minutes took 4 hours, and meant packing got delayed by 4 hours.

STEPHEN A. 
Rating:
5.0

They were FABULOUS! Plan to use them on the next move!

Tommy S. 
Rating:
5.0

Customer did not leave a comment.

Mario B. 
Rating:
5.0

Customer did not leave a comment.

TREMAIN H. 
Rating:
5.0

Very polite people. Enjoyed working with them.

Michael H. 
Rating:
5.0

Very nice people there in that office. The location for this Uhaul place wasn't ideal. It is hidden, and isolated in a bad place in Anniston. A dangerous area to be secluded. Overall the office people were wonderful.

John N. 
Rating:
3.0

husband and wife team, husband , gracious wife, rude and arrogant

John R. 
Rating:
4.0

Customer did not leave a comment.

Melvin B. 
Rating:
3.0

Old and slow but very helpful

Charles T. 
Rating:
4.0

Customer did not leave a comment.

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

Jose F. 
Rating:
5.0

This is the second time I rented a UHaul from this location. Everything went smoothly both times.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Sarah A. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Delmer F. 
Rating:
5.0

Customer did not leave a comment.

Tivis G. 
Rating:
1.0

person running store was not able to run computer, check out was a nitemare.

dave W. 
Rating:
5.0

Customer did not leave a comment.

Apryl E. 
Rating:
5.0

Customer did not leave a comment.

Andrea J. 
Rating:
3.0

Customer did not leave a comment.

Noah M. 
Rating:
5.0

Great experience!!!!

James B. 
Rating:
3.0

Says it's open on Saturdays but the office Closed.

Ronald M. 
Rating:
5.0

I'm glad on this end customer was very helpful in straightening out the mess from the pickup. A very nice gentlemen who took his time a got my issue resolved.

Derek W. 
Rating:
5.0

Customer did not leave a comment.

ramond S. 
Rating:
5.0

Paula & Pete Mason were most helpful in my move thanx so much..

Marie A. 
Rating:
5.0

After getting the runaround with two defunct U-Haul dealers, I contacted Pete with Anniston Storage Place and U-Haul and was able to get a truck at the quoted price I was given, also Pete had to give me a larger truck to get me moved from Anniston to Decatur which was most helpful, I had gone to Kingdom Manor Trailer Sales they had the truck but they said they were no longer a U-Haul dealer & I went by Premier Detail & Reconditioning for a truck and they had no trucks and they were closed. Your area manager needs to get his ducks in a row. I recommend Pete at Anniston Storage Place for all your U-Haul rental needs.

Anthony K. 
Rating:
5.0

Very pleased with this rental.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Brett B. 
Rating:
5.0

I would recommend Paula & Pete Mason for your moving needs....

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Never had a problem with anything.

Jordan R.  |  Overall Experience 
Rating:
2.0

Most of my stuff got wet.the units condensate terribly and the rain leaks in under door.until we really emptied our belongings did we realize this.dont put valuable fabric items.our stuff mildewed....

Richard G.  |  Overall Experience 
Rating:
5.0

was made to feel like family! the family you like. great couple, very helpful and accomodating Will use them and recommend them

Debra J. 
Rating:
5.0

Extremely helpful, courteous, and professional. Great staff and facility.

CHRISTOPHER R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mahomed S. 
Rating:
3.0

If there was any issue, it was taken care of right away. Staff was very nice and accommodating...I needed a bigger unit, they kept me updated as to when one would be available.

CORDELIA K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly A. 
Rating:
5.0

Customer did not leave a comment.

Pat T. 
Rating:
1.0

Be open

Dazha C. 
Rating:
5.0

.99 per mile is ridiculous, that just plain taking advantage of people especially in that area.

James C. 
Rating:
5.0

Everything is great during this rental and the staff are amazing.

yazeed A. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Trouble free experience! Well done!

Kenneth W. 
Rating:
5.0

Staff were very friendly and helpful when choosing my unit and making payments. I would recommend them for any storage needs.

Robin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirankumar P. 
Rating:
5.0

Paula & Pete were courteous and expedited my return, assisting with directions before arriving to my drop off destination....

Rodney B. 
Rating:
1.0

Sugar ants were living in the walls and under the weather strip,

james P. 
Rating:
3.0

Customer did not leave a comment.

Van M. 
Rating:
1.0

Customer did not leave a comment.

TRENTON F. 
Rating:
3.0

The people that I dealt with was awesome. They went above and beyond to make our move a smooth transition. Friendly and courteous.

Penny J. 
Rating:
5.0

Customer did not leave a comment.

jaMES H. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

The couple running this U-Haul facility are caring & most helpful, I would recommend them to everybody to make your experience a great one....

Kirankumar P. 
Rating:
5.0

Glad to have met Miss Paula, she was most helpful in getting the equipment I needed, I will recommend to all of my friends to call her for their U-Haul needs....

Chris C. 
Rating:
5.0

Paula and Pete help me during this difficult move, I had to extend several days due to I had no help moving and they worked with me, they are very nice couple, I would recommend for everybody who needs to move to give them a call, thanks so much.

ROGERLIO A. 
Rating:
5.0

Everything was magnificent and was very respectful. Even being so busy was very organized and professional.

Donterrius H. 
Rating:
5.0

My overall experience with u haul for this rental was an absolute nightmare! But for the help of the nice person at the rental facility, I would have cancelled the equipment rental and moved toward filing a grievance based on the reservation/ customer service area of your company. We scheduled the reservation along with moving help through the website 2 weeks prior to pickup. Because we were arranging an out of state move, we thought it was wise to set it up in advance. Your reservation system failed miserably. We were set up with the wrong vehicle, and with no clear communication with our moving help. I spoke to several cust service members. Some were helpful, but most were not. We got thru our project but I seriously doubt if we will use you again. Also look into fixing the issue with customers being on hold for 15 to 45 minutes--that was also Very annoying.

Kevin S. 
Rating:
5.0

Paula an Pete are exelent people they're very knowledgeable an willing to help beyond measurement

DEREK C. 
Rating:
5.0

Both were friendly and helpful. would use again and recommend to friends.

Roger S. 
Rating:
5.0

Truck was excellent for our use.

Carolyn B. 
Rating:
4.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

Dina P. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

These people are very nice. I had to pick up the trailer early and they were more than happy to accommodate. They even added an extra day free for the inconvenience of picking up at a further location. Paula and Pete were super helpful!

Harley M. 
Rating:
5.0

Clone Paula & Pete, service was excellent, we will be back.....

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

Benjamin A. 
Rating:
5.0

Great customer service, above and beyond. We'll do business with this location again.

Adel S. 
Rating:
5.0

great people at this location. very helpful and courteous.

William S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER E. 
Rating:
5.0

Great people that run this facility. They go over and above to accommodate their patrons .

MICHAEL M. 
Rating:
5.0

Mr and Mrs Mason were very helpful and made me feel as if my business were appreciated. The equipment was well maintained and I felt secure in using it. I would highly recommend Anniston Storage Place!

Zachary B. 
Rating:
5.0

The lady that helped me that evening was AWESOME!

DORIS A. 
Rating:
3.0

The people their were very friendly. However they are a bit over the top when it came to hooking the trailer up to the truck. They even insisted that they must be the ones to hook it up instead of myself. Ive hooked up a trailer a couple 100 if not 1000 times and they just need to calm down, I was pulling an empty trailer not a 100k boat or rv.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

DEMERIUS H. 
Rating:
5.0

Customer did not leave a comment.

Maria H. 
Rating:
5.0

Customer did not leave a comment.

Tracie B. 
No reviews have been submitted for this location.

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