Customer Reviews for Anniston Storage

The woman working the desk was extremely helpful and happy to assist us!

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Everything at this location was excellent!

There was confusion on Uhaul's part for the return date. I explained when I reserved the truck a week earlier and also when I picked it up on Friday afternoon that I would be returning it on Monday and would more than likely be needing to rent a storage unit. When I was on my way back with rental on Monday I received a call stating that I was supposed to have brought it back on Saturday. It was very awkward but I explained to on the day reserved and the day I picked up. They knew. The was not my problem the info was not listed properly by Uhaul in all records. Other than Uhaul's confusion on the return date, it was an OK experience.

The chains From the trailer would not attached correctly to our Nissan Pathfinder we had to go buy some clips to make it work. Perhaps having those clips available at the U-Haul place would be good.

Talk to the customers better and do your job I think it's a shame that we got charged for something it shouldn't we have not got charge for

Very good transaction picking up the vehicle! Friendly knowledgeable and fast!

Amazing!

Very professional/courteous staff. Reserved my storage unit online the day before and the staff promptly had my account established and unit ready within 10-minutes. Easy access to units.

Easy check in. Representative was very friendly, informative, and helpful. Nice clean environment.

Very smooth transaction from reservation to move in! Considering the great pricing too, Anniston Storage is highly recommended.

Convenient location for me. Great facility and great to work with people.

We used this facility for outside RV storage for a couple of years; the new area is more open for pull-in/out. Would be helpful to have water and electricity available in the outside area .

The woman taking the truck back was absolutely rude.

Everything was great

told to pick up truck @ 8:00, store doesn't open until 8:30. attendant was short patience and a bit rude. truck was issued to me with less that 1/16 tank of gas; low fuel light came on as I drove out of their parking lot. took 25.036 gal ($52.55)

location not open on week-end. was unable to confirm reservation, had problem hooking trailer due to inadequate staff at location, receptionist did a good job.

Kim and staff have always been extremely nice and helpful. This is my preferred rental spot in Anniston, AL.

I was skeptical about returning the truck without personnel being there to inspect the vehicle and give a receipt. However, I did leave the truck because I had to return to Montgomery for work today. Prior to dropping the truck off, I swept out the loading part of the truck and cabin to make sure I left nothing behind. I didn't eat/drink inside the cab & I kept it just as clean as I picked it up. The cab was clean and nothing was left on the floor or cup holders. I received my receipt via email today saying that I had been charged $15 for cleaning fees. I called to the U-Haul on Redd Morris & asked what type of cleaning had to be done. The woman on the phone said, "The truck was a mess. It was stuff in the cupholders." I know for a fact, there was NOTHING in the cupholders and I did a good job of making sure there was no dirt or anything left behind. I feel she added a random $15 fee to my card, simply because she could. I do not appreciate that. I am going to need another hauling truck in the upcoming months, but I don't want to deal with being charged extra for no reason.

The business was closed but there was a drop box for keys.

Once I finally found a trailer to rent the service was awesome!!!!!

Great experience! Thank you.

clone Anniston storage.good people to do business with.

Staff was extremely helpful and friendly. The ONLY issue we had was that it was a bit difficult to find.

Excellent service! I will definitely recommend this to anyone needing moving vans and I will use this location again.

Keep up the good service to the customers

Put in complaint, waiting to hear from regional manager ?

Willl most likely return to do business again.

Well satisfied

Correct the phone number for Anniston Storage on your web site and customer communication. I had to go the Anniston Storage web site to get the correct phone number.

Everything was great...keep up the good work!

Friendly customer service, clean, well maintained equipment. Really impressed!!

I had no problems. The uhaul was very dependable.

Great job! Thanks to everyone!

Excellent vehicle. Super excellent staff!

I was reluctant to do the uhaul rental after I had called several locations and was told they had empty lots, but when I called this location, the lady was extremely helpful and accomodating. She also was low on rentals but she kept trying til she found a way. The equipment was new and clean and the pickup location was clean and professional. I would recommend this location to others but would be concerned with some of the others in the Jacksonville/Anniston area.

The customer service representative was very professional.