There was a low tire light on the dashboard and a message to "Service Tire Monitor System'. When I chatted with the help desk they asked if the tires were flat or looked low. I am not a tire expert. They were not flat and how would i know if they were low? Was told to take to gas station or Uhaul service center to have checked. There were no Uhaul service centers opened and no gas station that would check my tires. So i drove the truck unsure that the tires were safe . I lost an hour of time. Therefore I was unable to accomplish what I needed to do because my help had to return to duty. When I returned the truck I was told that they were aware of the issue and the support chat should have read the notes. Apparently a tire was changed on the truck and whomever did it could not clear the symbol. The driver''s seat is torn and the truck drove like it had no shocks. Worst truck rental I ever had with Uhaul and I have been renting uHauls for over 30 years. The location itself was easy to work with. Just do not pick up before hours, if I had the time I would have waited till they were open so I could have voiced my concern and been reassured that the tires were okay.
REnee K
Customer Reviews for Antonios Lock & Safe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy process and great customer service.
Ramon RI received the vehicle at 138758. I went to the gas station and refilled the vehicle a little past this mark. There should be no fuel charge for the 20 miles that I drove and after putting in gas. A little over 3 gallons! Please review and reply?
Makeba DNo comment - everything went well
Charles BEmployee not organized. Long wait times.
Cheri FThe young lady at Antonio's was very helpful after having to wait 90 minutes for them to open after having a tribble time with the app and no help from costumer service.
michael cMy friend and I had a very pleasant and positive experience with this U-Haul location! The sales girl, Tiasha was so sweet and pleasant to work with!!! She went above and beyond her job to help us out, on 1/16/24! Kudos to U-Haul!!!
Karen BThe app difficult to use. Had to call customer service twice. Mobile pickup code gown was incorrect. Hours posted for pickup site were incorrect.
Lisa lThe lady that helped me was great, even though there were a few things wrong or different from my expected return date/time.
Ian OSometimes renting a U-Haul on short notice is difficult because of AVAILABILITY. This location at Antonio's Lock and Safe, is an out of the way, best kept secret. This is the second time I've used them. It won't be the last.
Laura DThe shop attendant was very helpful. Be aware that the trailers and trucks are parked at the back of the shopping center.
ANTHONY PThe equipment was clean except for dirt on the driver's side floorboard. The representative with Antonios Lock and Safe pointed that out when she presented the vehicle to us. A picture of the floorboard was uploaded. Otherwise, the vehicle was very clean.
Chadwick FReserve enough parking spaces please
Micah TN/A
DARRELL WThe service lacked some explanation, but it was not a problem. It just seemed a bit less eager than I've experienced with other U-Haul places in terms of making sure I had what I needed. But it was still very good.
Stephen PWhy did I get charged a cleaning fee?
Colin DNo improvements needed. Service was exemplary.
Mukul GUnable to find a truck dude it was stuck behind the strip mall no directions had to call customer service appliance. Dolly was not in the vehicle. Had to go to a different location to get one but still got charged by that location so I've been double charged. Also need to be reimbursed for extra miles.
Patrick WGreat Customer Service
BETINA TI enjoy renting from this location. Trucks are always available and clean. The customer service is excellent and the location is very convenient.
SANDRAKAY FThe entire process was smooth and easy. The app had some issues on the return (I had to kill and restart the app a few times before it went past the drop off location).
JOSEPH PGive the young lady a pay increase. She is very professional and doing a wonderful job of holding that location down!!!
Carl HVery Nice!
John GA+ Service
Bradley WEasy check in. Great service. Thank you.
Gordon TPlease spray your equipment for Roaches.
Donna EStaff was friendly and very helpful in my need for a quick rental.
Clark DClean vehicle better
Scott SThe staff at this location are great!
Hope JOil light was on could verify mileage had foul smell coming from vents
Jeremy WThe other uhaul vehicles in the parking lot were not correctly parked making it harder to return the truck I used to better convenient the next user.
Andrew DGreat customer service!
Renard BI found the return process complicated and stressful 🙃
Karcanda Gthe employee was very polite and very professional.
todd pSimple quick process. No problems at all
CALVIN NTheir hours are incorrect on the website. Turning in the truck using uhual share.
Jesse SNo issues. Great Customer Service.
GREGORY PThe young woman that helped me was VERY patient and kind.
Sheryl WEven though the truck was clean it smelled like weed inside the cab. Very friendly staff though and easy rental process.
Eschelle RHave rented from this location many times. Vehicles were ready and operated with no issues. Staff are always courteous and helpful.
LESTERJEROME RNothing, the business is managa very professionally.
Darryl LHave a drop box in the back near where you pick up the keys instead of in the front of the building
ANDREA WOnly issue is the lock provided didn't work. I couldn't lock the dolly inside of the truck. The young lady that helped me had great customer service and the truck ran well.
Darrell HCoffee. Nobody has coffee readily available. The owner was very informative. Tha young lady with him was courteous and efficient with her job duties.
Darryl LExcellent customer service
Marilyn AVery accommodating and helpful people! Antonio and his daughter went above and beyond to assist me in picking up my trailer and attaching it to my vehicle. They even came back after hours to finish the installation! This made a huge difference in our road trip timing. Thank you!!
Jessica LExcellent customer service! Highly recommend this location.
LEROY TThe owner and the management of this particular U-Haul is the only one I will go to. I did go to the one on Rosemont Road and almost got into an accident because they rented me faulty equipment with bad transmission. Thought it was a joke when I returned it. I have been dealing with this particular U-Haul for quite some time I find them professional polite courteous and helpful. I highly recommend them to anyone in need of a U-Haul truck.
STEPHANIE EVery smooth process. At first, could not locate the truck. Phone assistance was prompt and courteous. Clean truck. Mobile pickup was flawless. No problems with vehicle. Drop off was quick and easy. Antonios Lock & Safe staff were very welcoming and courteous.
Lester RThe staff were extreamely helpful and even helped us to the car from the trailer
Aldipillil a