Customer Reviews for Anytime Storage Benson Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Anytime Storage Benson Hwy

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Avery W. on

Rating:

Customer did not leave a comment.

Marcell L. on

Rating:

Customer did not leave a comment.

Andrew R. on

Rating:

Customer did not leave a comment.

Alonzo W. on

Rating:

First off, this place was creepy. Way out in the middle of nowhere (Benson Hwy) S. Tucson (Chain Saw Massacre). This guy was unapproachable, threatening and rude! Requested keys as I was removing my personal belongings from the truck. Tossed a water bottle at me that was in the truck as I was cleaning it out. Tried to say that I didn't have enough gas; when I had more than enough and luckily I had already taken pics! Then he informed me that he was going to charge me another $145 dollars on a one way (weekend rental). When I refused, he told me to take the truck somewhere else. I called Uhaul customer service to request assistance and was transferred 3x and on hold for 25 minutes. Finally they told me that they could not close out the account, and no manager was available to assist; and because I did not have the keys that there was nothing that they could do. I would be charged the additional erroneous charge and could then file a claim! What the hell! Never again!

Norma L. on

Rating:

Customer did not leave a comment.

KEVIN C. on

Rating:

Customer did not leave a comment.

WOODY O. on

Rating:

Customer did not leave a comment.

Harold S. on

Rating:

Great staff very friendly and helpful.

Jason A. on

Rating:

Customer did not leave a comment.

calvin W. on

Rating:

This location was great. Had a reservation at a U-Haul in Benson and they were the rudest people you would ever met. Said they did not have one and good luck finding one. Did not even get on their computer to help me find one I had to do that. What good is a confirmed reservation if you don't have the vehicle or don't even call me to tell you you don't have the vehicle. The one in Benson was rapid Towing and Recovery never ever go there. The one in Tucson was very helpful.

michael K. on

Rating:

Best experance I have had with U-Haul.

Larry P. on

Rating:

GREAT SERVICE!!

Susan H. on

Rating:

Customer did not leave a comment.

Harry R. on

Rating:

Customer did not leave a comment.

Avel G. on

Rating:

Great service.

Jake T. on

Rating:

This was by far the worst UHAUL pickup experience I've ever had. I got a call the day before my reservation saying the location didn't have the truck and that I would need to switch to a different location or pickup time. I didn't have a problem with that, Jackie was helpful and made the switch seemless. However, once I got to the Anytime Storage Location, it all went downhill. The rep there (Brandon) was incredibly rude and an absolute jerk. If I didn't need the truck that bad I would have walked out without the rental. He didn't ask if I wanted the additional coverage, said the coverage was selected on my reservation even though it didn't and constantly blamed UHAUL for his own mistakes. Then when we actually got the paperwork done, he said the truck was "brand new" and there was no need to do a quick walk-around. When we got the keys, we saw the truck already had 100,000+ miles, dirty and less than half a tank of gas. I've used UHAUL many times and will probably use them many more times in the future, but this location and rep Brandon put a stain on the company's reputation for me. I would seriously look into this location and their operations.

Kristine L. on

Rating:

Customer service was great after I had been to two other uhaul facilities, one I had a reservation for and they didn’t have the trailer and the other just blew me off. She (I think her name was Sara but not positive) was wonderful!

Jodi P. on

Rating:

Customer did not leave a comment.

Michael E. on

Rating:

The staff where very friendly and made the pickup very easy. I originally requested a 17 foot truck online, but got a 20 foot truck. It seems like the 17 foot is never available, but the 20 foot was a free upgrade. I would drive out of my way to deal with this staff at this location again.

Glenn P. on

Rating:

Great customer service, and quick

Richard S. on

Rating:

Customer did not leave a comment.

Mathew B. on

Rating:

Was extremely helpful and efficient

Gregory H. on

Rating:

Very friendly and helpful