Customer Reviews for Apache Sands
(U-Haul Neighborhood Dealer)

2342 reviews

7602 E Main St   Mesa, AZ 85207
(at Sossaman)

(480) 830-9393

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 6/12/2021: 8:00 am - 5:00 pm
  • 6/13/2021: Closed

Services at this Location:

Contact Us

(480) 830-9393

7602 E Main St
Mesa, AZ 85207
(at Sossaman)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 6/12/2021: 8:00 am - 5:00 pm
  • 6/13/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Awesome service picked up total 5 min thank you and self drop off was easy

Eliud F. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

wilfredo V. 
Rating:
5.0

Great experience..everyone was super nice, helpful and got everything handled quickly and efficiently!

Mark M. 
Rating:
5.0

Everyone is fast, friendly, and knowledgeable.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Abram Ray J. 
Rating:
3.0

Customer did not leave a comment.

wes L. 
Rating:
5.0

Customer did not leave a comment.

RICHARDTHOMAS J. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Tina K. 
Rating:
5.0

Customer did not leave a comment.

VICKY V. 
Rating:
3.0

Never got the receipt for the trailer return as their computer system was down.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Barbara Q. 
Rating:
5.0

10/10 service. Would come here again.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
2.0

The locations office is farther from the drop off location than any other U-Haul location I've used. Signage was very poor to find the office.

Don H. 
Rating:
5.0

Kryz Was fantastic! Very nice and helpful with everything! Great experience!

Travis W. 
Rating:
5.0

Customer did not leave a comment.

Patrick T. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
4.0

Gentleman working the counter was AWESOME. Getting ahold of Uhaul corp or any other Uhaul places on Saturday via phone was RIDICOLOUS!! 30 min wait !! I will no longer rent with Uhaul.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Lance L. 
Rating:
3.0

Make sure your trucks have gas as to not have the customer inconveniently stopping when moving. Especially 2 trucks?? Service Rep was Excellent. Nick I believe his name was

Jennifer R. 
Rating:
2.0

Telling people to get insurance when there is no need covered on own policies. Calling 20 minutes before our scheduled pick up and saying a 5 x8 trailer was not available we could drive 3 hours north and get one but then called 10 minutes later and told us a 6x12 was dropped off way to big of a trailer but had to have it for the move. Scam on the insurance part and over charged

sadra L. 
Rating:
1.0

I did not receive a receipt for the second portion of my rental. Was told it would be emailed to me within 30. Mins of me returning the vehicle and still have not gotten one after a month.

erik W. 
Rating:
5.0

Customer service was great! I was shown how to return the truck after hours without having to create an online account. I was charged exactly what I was quoted !

TINA G. 
Rating:
5.0

Nothing to improve...I ve been coming to your location for years. always great service. No complaints!!

Shae Z. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

i paid at counter then got charged $174 more after even though the gas was one gage off from being halfway..... how is that $174 extra? i asked for $14 insurance... my receipt i was emailed says $28 for insurance. i did not ask for that.

Breanna K. 
Rating:
5.0

Juan took very good care of me and went out of his way to make the rental Experience pleasant

Peter A. 
Rating:
5.0

The reason I used Apache sand was because the first place friendly auto in Mesa did not have a trailer available the reason was the computer system was down throughout the city. It was a real pain in the butt. I had a crew lined up to help lift the heavy stuff that I missed out on. Not only that friendly auto was not very friendly. They was rude in fact they was rude a week earlier when I had made the original reservation. And I will not use them again. The main entity that I am unhappy with his U-Haul. The computer systems was down the entire day damn it let people stranded throughout the system. Where I had reservations there should have been a better attempt made to continue to keep my business.

Donald M. 
Rating:
5.0

Had some odd problems with the app when trying to pick up the truck. Staff were really nice and helpful.

Patrick H. 
Rating:
5.0

The representative that helped me was fast and really new what he was doing. He seemed to really know the business.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Tony K. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Thanks

Brenda T. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Apache Sands location, system went down, I can't believe that Uhaul doesn't have a back up plan when locations loose communications. Not having a back up plan means $$$$ for U-haul.....

Gary D. 
Rating:
5.0

The man at the counter named Juan was very kind, friendly and helped me find the proper trailer. He's an extrovert and always smiling. Best customer service at a U Haul ever. Give that man a raise.

Gerald B. 
Rating:
4.0

Truck was dirty and smelled inside

david D. 
Rating:
5.0

Juan was amazing! The truck needed air put in the tires and he took care of it immediately. The ball hitch was missing and Juan *Literally* ran to get me another one. He was helpful, cheerful, and a wonderful representative for your company.

Michael B. 
Rating:
5.0

THE FRICKING GUY WAS , IS AN IDIOT , PULLED T.D. TO TENNESSEE, HAD TROUBLE, AND NOW A CLAIM

Joseph F. 
Rating:
3.0

Cigarette ashes on the floorboard, Sticky (soda???) spilled on the floorboard-driver's side Little bit of papers and trash on box-not swept for sure. Cab smelled like cigarette smoke.

Cindy G. 
Rating:
5.0

The gentleman who was working, I believe his name was Juan, was very friendly and helpful. He answered all my questions and walked me outside to show me where the key return box was, reviewed my paperwork and the payment/credit card policy. I was in and out very quickly. He was also funny and engaging which improved my experience. I appreciated that.

Kelly S. 
Rating:
1.0

I answer your phones

LINDA M. 
Rating:
4.0

Customer did not leave a comment.

KAREN E. 
Rating:
5.0

The location was very easy to find and the gentleman who helped me was very friendly and helpful.

Victoria C. 
Rating:
5.0

This is my second or third rental at this location and the service is always EXCELLENT!! The 15' truck I rented was pretty rough and seems like it's reaching end of life (EOL). My suggestion is provide a discount of like 15% when you get these rough riding, hard to get into gear, total gas guzzling trucks. It cost me more than expected because of the super low mileage on the old beast.

Janice C. 
Rating:
5.0

Customer did not leave a comment.

Lance L. 
Rating:
2.0

Oil light was on in truck. It needed service. Requested a hand cart, it was not in the truck. Had to wait until the store opened to get the hand cart. The clerks said he would not charge me but it was only bill. Generally poor service. Normally, the service is excellent with u haul but this particular Uhaul was subpar

Valerie H. 
Rating:
5.0

Customer did not leave a comment.

Preston B. 
Rating:
5.0

Very helpful man at the reception and at return. Very satisfied.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
1.0

Guy was rude and told me if I didn't fold the pads he would charge me!

Michael R. 
Rating:
4.0

Customer did not leave a comment.

EBONIE O. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY K. 
Rating:
5.0

Been renting trailers for may years because of great Customer Service and trailers always available when needed John O

john O. 
Rating:
5.0

Do your job right, the first time.

RODERICK C. 
Rating:
5.0

Customer did not leave a comment.

GEORGE I. 
Rating:
5.0

Customer did not leave a comment.

ALAN B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Great service, really friendly personnel. Vehicle clean and worked great.

JOHN N. 
Rating:
1.0

We had trailer for 2 days being charged for 3 we rent trailers from uhaul a lot debating on buy my own trailer cause a bad experience

Diane S. 
Rating:
3.0

Left rear tire was at 34 psi. Should be at 84 psi.

STEPHANIE P. 
Rating:
5.0

Thanks

Stacey W. 
Rating:
4.0

Customer did not leave a comment.

Alan O. 
Rating:
5.0

Very good customer service

David G. 
Rating:
5.0

Customer did not leave a comment.

Edwin R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

I don't to much hauling anymore im retired and old I have always used U-Haul when needed

Keith S. 
Rating:
5.0

The young man who helped me as I returned the trailer was one of the nicest individuals I have ever encountered in a customer service situation. He was fantastic. If I ever need another U-Haul product, I would go to that location just because of him.

J S. 
Rating:
5.0

Staff was friendly and very helpful.

Sam O. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

KAY J. 
Rating:
4.0

Trailer gate was difficult to close and secure.

Paul V. 
Rating:
4.0

Customer did not leave a comment.

Benjamin D. 
Rating:
5.0

Keep up the great work and thanks for your professionalism!

Lilas V. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
4.0

Give the right lock box code and correct slot so customers aren't stuck waiting around when they are using the 24 hour service for a reason.

Braden B. 
Rating:
5.0

Customer did not leave a comment.

SHAUN B. 
Rating:
4.0

Customer did not leave a comment.

Edward H. 
Rating:
3.0

Attitude and better customer service. Hire more people so customers don't wait so long.

DENNIS D. 
Rating:
5.0

Juan was incredible in his service. He hustled to ensure we had the right number of blankets in the truck and was very courteous throughout the transaction, even with a long line of customers. Would absolutely recommend going here again.

Kevin G. 
Rating:
1.0

I came in 2 days prior to rental date to confirm everything so I did not have any problems. The attendant assured me I could purchase a 2” ball there needed to pull the trailer and that they could install it on my hitch. When I arrived on rental day (leaving on a 15 hour drive) I was told there was no 2” ball to purchase and they do not install anything. Honestly since moving to Arizona two of the most unhelpful people I have dealt with. I had to go buy a ball and then go to an auto repair to have installed on my hitch. What I learned is to deal with a Uhaul certified Dealer not a satellite location that carries a few products. Will NEVER recommend this location for anything. They do RV repair, towing and a multitude of things.... but could not install a ball on a hitch. Also when I tried to drop my equipment on the drop off location I was told the equipment hooked up was not the equipment that was on the contract. It was a HUGE hassle to drop the trailer due to it being the wrong equipment on contract. Very poorly mismanaged!!

Jamie C. 
Rating:
2.0

We needed to extend our time to have the truck. So called the location and nobody would answer the phone. I left 2 voicemails that never got responded to. I even attempted to call the main Uhaul customer service numbrt and was on hold to the point I hung up.

Patricia H. 
Rating:
1.0

I arrived at my Uhaul on time with my mobile device which told me that I had to wait for the store to open (closed Sundays) to find out (after a 25 minute wait on hold in the rain) that my truck that was confirmed wasn't there. I was given the address for another store to get a different truck. We drove 7 miles out of our way to find another closed Uhaul store. Now I get a text from Uhaul explaining they gave me the wrong address. The new address is about nine blocks from the first place. Hooray, there's a truck and an open sign lit in the window. The employee seemed a little confused but we figured it out. Only two hours of downtime with a $20/hour helper and we were on our way! Great truck, lousy service. Not even an apology. Thanks for making my moving experience so cheap and smooth (sarcasm).

MARTIN K. 
Rating:
5.0

U-haul dealer was very pleasant and very professional. Made it easy to rent a unit.

THOMAS V. 
Rating:
5.0

Customer did not leave a comment.

RONDA T. 
Rating:
5.0

Customer did not leave a comment.

Kurt J. 
Rating:
1.0

Better customer service. Had to wait a long time 30+ minutes before we even got the truck. Found out the ac didn't work which we think should have been known before we got the truck. Agent told us to go to another location but said they could not call to verify truck was actually available. We went to other location and sure enough truck was not available there either. We had to call transportation to tell us where to go for another truck. We did not receive the support we would expect for the situation.

Matthew C. 
Rating:
1.0

I got ripped off. Was over charged for the rental. Don't rent there agIn.

Art O. 
Rating:
2.0

Don't leave face masks in vehicle. Equipment paid for was not received

Patrick F. 
Rating:
3.0

Returned my trailer early on a Friday and was told I would receive an email that it was returned, which I never received. On Monday I called to tell them I never received the email and come to find out it was never checked back in. The gentleman I spoke with took care of it after giving him the some information and I received the email . I can only imagine what would have happen if I had not called on it. Follow through on your end would be my recommendation on this situation.

Tami S. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
5.0

Customer did not leave a comment.

Damian G. 
Rating:
1.0

Customer Service was awful. The rep could have cared less I showed up that day. Prior to arriving I checked in on-line as suggested. This location could not find that contract SO I guess they created a NEW one?? Trailers were parked within 1 inch of each other, when the U haul rep abandoned me.. I had a horrible time just trying to get the trailer out and away from the other trailers so none would get damaged.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

The gentleman who was working when I rented and returned the truck for me was fantastic. Very nice and very professional.

Travis W. 
No reviews have been submitted for this location.

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