Customer Reviews for Appliance Solutions
(U-Haul Neighborhood Dealer)

85 reviews

16345 Mn 65 NE Ste 100   Ham Lake, MN 55304
(Next to BP Gas station on HWY 65 & Constance)

(763) 416-0039

Hours

  • Mon–Sun
    Closed

Services at this Location:

Contact Us

(763) 416-0039

16345 Mn 65 NE Ste 100
Ham Lake, MN 55304
(Next to BP Gas station on HWY 65 & Constance)

Services at this Location:

Hours

  • Mon–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The service was phenomenal and everyone I spoke with was very helpful and kind

Erin M. 
Rating:
5.0

Customer did not leave a comment.

Keith A. 
Rating:
5.0

Customer did not leave a comment.

Lydia C. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Zachery M. 
Rating:
5.0

As painless of a process as possible. Everything went great!

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
1.0

conflicted prices from online reservation to price in the store. I called called and get the reservation verbally done with a costumer rep. but got to the pick up location and the price was different. Store owner gcould not, gave me a number to call which was a wrounfg number. I want my price billed at 0.79 cents as was communicated to me on the phone, not $1.26

rita C. 
Rating:
5.0

Customer did not leave a comment.

rick B. 
Rating:
3.0

Customer did not leave a comment.

Collin K. 
Rating:
5.0

Customer did not leave a comment.

Constance M. 
Rating:
4.0

Customer did not leave a comment.

Wayne H. 
Rating:
1.0

Was told to rent through Uhaul website which I did. Then when I went to pick up the truck I was told that the reservation had been cancelled. So then I had to rent it at location plus I only got 6 pads and they did not have a furniture dolly so they gave me a small square dolly that they use in their store. I dropped the truck back off at location after 2 hours and I got billed for 2 trucks, 2 Dollies and 4 packs of pads. When I called the store I get told to call Uhaul and Uhaul has a 40 minute wait. Not impressed!!!!

Alan A. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

We scheduled the pick up near our home in MoundsView. However when we got there they told us that the location had been changed and we had to go to Ham Lake to get the truck. There are other locations closer to us. It was not a huge deal having to go to Ham Lake but it would have been good if we knew about the location change ahead of time. My 20 year old drove the truck because he was moving from our home into his first apartment. He enjoyed driving the truck very much and he felt it was easy to drive. This is the first time he drove a truck. Overall it was a very good experience for my son. The attendant at the Ham Lake site was very friendly and helpful. I asked for directions to Shoreview without my son having to take the busy roads and he gave us directions without much traffic. I am thankful for this because my son would have been nervous in highway traffic. Overall it was a good experience. We have rented Uhauls before and we always have reasonably good service. Thank you

Kristen S. 
Rating:
5.0

The ap sucks. I had to call the location owner to pick up AND drop off the truck. Ap was unresponsive and would lock up while trying to use it. I won't use the ap method again. Nor will I recommend anyone else use it. Location owner was awesome helping me get things done.

Mark A. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
3.0

My reservation was screwed up, even after they called back and stated there was a problem, then said it was ok. I requested a 20' truck and 10 blankets, they f'd up the reservation and only reserved 10 blankets. I wanted a 26' truck, they said I could have a 20' truck, no 20' truck there on pickup day, a 26' was there, they said going out at 0900 out west? I had to rent a small truck and make 2 trips, putting on double miles…he suggested it was my mistake? WTH? He has 1 arm, trying to run (at least) 2 businesses with multiple phones (3-5 lines) ringing as I was trying to make my reservation with him. I thought your business could and should do much better than this? No credit, no discount, just F the customer and keep on going. What a horrible experience, I tell everyone I can about it.

Jarrod G. 
Rating:
4.0

Went very smooth

Terri R. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
4.0

Customer did not leave a comment.

Lindsey B. 
Rating:
4.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
3.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Toni S. 
Rating:
5.0

Customer did not leave a comment.

TODD W. 
Rating:
5.0

When you call to reserve a truck it doesn't give you a very close location I found my own location closer to my house

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

dr K. 
Rating:
5.0

Customer did not leave a comment.

Todd T. 
Rating:
5.0

Customer did not leave a comment.

Todd T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
2.0

Changed time and place of pickup. NO DROPBOX found at truck return location at Ace Hardware in Sisseton, SD. Very frustrating after a long day of moving. App to return vehicle not user friendly. Very nerve wracking. I actually got three different locations that I was supposed to pick up the truck from. Blaine, North Branch, Ham Lake.

Duwayne O. 
Rating:
5.0

Lady at desk was extremely helpful with making sure this truck gets serviced so no one else has the experience i had driving it!!!

Cheryl W. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
3.0

Clearer guidance on hookup procedures

Jeffery D. 
Rating:
5.0

Go local do not use main uhaul they had terrible service reps I was very pleased with drop off location

Wally N. 
Rating:
5.0

Super truck space and smooth traveling!!!

Maria A. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
4.0

Customer did not leave a comment.

Kirk A. 
Rating:
5.0

Customer did not leave a comment.

PEGGY B. 
Rating:
5.0

Customer did not leave a comment.

sheila R. 
Rating:
1.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Kind staff. Very helpful. Thank you

JANET H. 
Rating:
5.0

Customer did not leave a comment.

SHANE M. 
Rating:
2.0

Our drop off was at 8am. We arrived at that time or maybe even a few mins earlier but the doors were not open yet. The store hours online said 7am-6pm for sundays but on the door they said 10am-6pm. As we were going to start a self return someone came out to unlock and turn on their “open” sign. Another customer was being helped before us and by the time we received help it was 8:30am. The person doing our return asked if we returned the uhaul on time. We did yes, but he said “no, you're half an hour late. I'll let it slide this time” he said our return time was at 7:30am already. We told him our return time is at 8am but he didn't listen. The whole time he was using his phone to do the return and his phone crashed so he jumped on his desk top. On the desktop he said our return time was at 8am but not sure why his cellphone said 7:30am. I did not like this return location. Next time I will not be coming back.

Josue E. 
Rating:
1.0

I was charged twice as many miles as I drove and they were not only rude and refused to budge on their mistake, but their truck is extremely un safe and barely turns or stops. I will NOT recommend them to anyone whatsoever! Rudest customer service I have ever dealt with.

Lisa V. 
Rating:
3.0

Better communication. It was unclear how many blankets I received and they left everything up to me and didnt really assure me that I had received what I ordered. They assumed I knew how to handle the responsibility of driving a 26 ft truck. The lady who helped to give me a written receipt was the most helpful

Vern C. 
Rating:
5.0

Customer did not leave a comment.

GAIL R. 
Rating:
5.0

The drop off location was fine, however the movers booked on your site never showed up and we had to figure out how to get unloaded.

nicole G. 
Rating:
5.0

Customer did not leave a comment.

Carl G. 
Rating:
5.0

The location and employees were great. This is the second time I did a pick up of a truck using the app. This experience was much much better then back in October 2020. Not perfect, but better!

Rolf H. 
Rating:
5.0

Customer did not leave a comment.

ALYSIA A. 
Rating:
5.0

Customer did not leave a comment.

BARBARA H. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

All is good

Douglas K. 
Rating:
1.0

The gentle man working there was nice but my goodness he kept saying he won't help attach my car trailer to the truck because of liabilities and I had to explain i was told someone would help me go through the process and we went through this banter for far too long. None ever called me where I would pickup my truck with car trailer. I had to call and confirm only to find out the location would be 40 minutes away eating up my moving time i needed that included 80 minutes total. Uhaul is the eorst

robert S. 
Rating:
5.0

Customer did not leave a comment.

CARL A. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

Shawn R. 
Rating:
4.0

Not make a customer drive 50 miles out of their way to rent a trailer for a one way trip. You had two motorcycle trailers in stains Paul they refused to rent me and I was sent to Ham Lake where they only had two trailers total

TIMOTHY L. 
Rating:
2.0

Complete opposite of Prosper, TX location. Although we came during the hours listed for business to be open no one present at location. Called phone number on window. Ended up dropping key and contract in box. Assume truck was checked in and everything OK since no one has contacted me.

Lois S. 
Rating:
5.0

Customer did not leave a comment.

Deanna H. 
Rating:
4.0

Ensure the site has all optional equipment that customer orders or indicate during the rental reservation that it is not available.

susette W. 
Rating:
5.0

Customer did not leave a comment.

JONATHON V. 
Rating:
5.0

Nothing, the entire process was super simple.

Phillip P. 
Rating:
3.0

Location was not well marked. I did not see the location from the address specified. I drove by it three times before I noticed a trailer between two buildings.

WILLIAM E. 
Rating:
4.0

I left a message on Sunday to return the rental trailer, but did not get a call back. Other than that it was a very good experience.

TERRY R. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

GARY S. 
Rating:
3.0

Hard to tell it was a U-Haul location.

Steve V. 
Rating:
5.0

Very helpful and friendly!

Carla H. 
Rating:
5.0

Customer did not leave a comment.

BRENT O. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Apologies that I forgot the young woman's name who helped me, but she came out on a broken leg to help me get the trailer off! So amazing.

GREGORY B. 
Rating:
5.0

Rented a furniture via the Uhaul representative by phone. When I arrived at Appliance Solutions they did not have this type of dolly, but were quick to call Uhaul and request they refund us.

Lindsey N. 
Rating:
1.0

Horrendous customer service. They should fully not service U-Haul patrons nor be involved in any customer service field whatsoever. I have nothing but horrible feelings about the entire situation and the manner in which they, not only conducted themselves as business owners but how they represented U-Haul as a company. I will Actually go to lengths to avoid / pay hefty sums above and beyond to not have to deal With this location as well as U-Haul as a company entirely. U-Haul should be wildly concerned for their own livelihood having people like this represent them in the future. I wish them good luck as they will NEVER receive my money or patronage EVER again.

Jeremy R. 
Rating:
5.0

This was our first time renting and the girl who helped us was amazing.

RANDY F. 
Rating:
5.0

Customer did not leave a comment.

Timmothy K. 
Rating:
5.0

Improve computer system

paul G. 
Rating:
5.0

Absolutely the easiest and most convenient trailer rental I've had!

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

The owner was great. He was kind and helpful. I would definitely recommend.

Scott C. 
Rating:
2.0

Lady who helped me was very disorganized and distracted but she was friendly and helped get trailer hooked up and such. / drop off was a little strange in that the guy who was working counter didn't know what to do except tell Me to check in online and I had to figure that out myself, while another customer was being told what to do by someone else on speaker phone. Just was very disorganized and not very professional.

Christopher C. 
Rating:
5.0

The employees were professional quick courteous and kind.

Albert G. 
No reviews have been submitted for this location.

Additional Services at this Location

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