I was charged twice as many miles as I drove and they were not only rude and refused to budge on their mistake, but their truck is extremely un safe and barely turns or stops. I will NOT recommend them to anyone whatsoever! Rudest customer service I have ever dealt with.Lisa V.
Customer Reviews for Appliance Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better communication. It was unclear how many blankets I received and they left everything up to me and didnt really assure me that I had received what I ordered. They assumed I knew how to handle the responsibility of driving a 26 ft truck. The lady who helped to give me a written receipt was the most helpfulVern C.
Customer did not leave a comment.GAIL R.
The drop off location was fine, however the movers booked on your site never showed up and we had to figure out how to get unloaded.nicole G.
Customer did not leave a comment.Carl G.
The location and employees were great. This is the second time I did a pick up of a truck using the app. This experience was much much better then back in October 2020. Not perfect, but better!Rolf H.
Customer did not leave a comment.ALYSIA A.
Customer did not leave a comment.BARBARA H.
Customer did not leave a comment.William G.
All is goodDouglas K.
The gentle man working there was nice but my goodness he kept saying he won't help attach my car trailer to the truck because of liabilities and I had to explain i was told someone would help me go through the process and we went through this banter for far too long. None ever called me where I would pickup my truck with car trailer. I had to call and confirm only to find out the location would be 40 minutes away eating up my moving time i needed that included 80 minutes total. Uhaul is the eorstrobert S.
Customer did not leave a comment.CARL A.
Customer did not leave a comment.Melissa H.
Customer did not leave a comment.Shawn R.
Not make a customer drive 50 miles out of their way to rent a trailer for a one way trip. You had two motorcycle trailers in stains Paul they refused to rent me and I was sent to Ham Lake where they only had two trailers totalTIMOTHY L.
Complete opposite of Prosper, TX location. Although we came during the hours listed for business to be open no one present at location. Called phone number on window. Ended up dropping key and contract in box. Assume truck was checked in and everything OK since no one has contacted me.Lois S.
Customer did not leave a comment.Deanna H.
Ensure the site has all optional equipment that customer orders or indicate during the rental reservation that it is not available.susette W.
Customer did not leave a comment.JONATHON V.
Nothing, the entire process was super simple.Phillip P.
Location was not well marked. I did not see the location from the address specified. I drove by it three times before I noticed a trailer between two buildings.WILLIAM E.
I left a message on Sunday to return the rental trailer, but did not get a call back. Other than that it was a very good experience.TERRY R.
Customer did not leave a comment.David B.
Customer did not leave a comment.GARY S.
Hard to tell it was a U-Haul location.Steve V.
Very helpful and friendly!Carla H.
Customer did not leave a comment.BRENT O.
Customer did not leave a comment.John C.
Apologies that I forgot the young woman's name who helped me, but she came out on a broken leg to help me get the trailer off! So amazing.GREGORY B.
Rented a furniture via the Uhaul representative by phone. When I arrived at Appliance Solutions they did not have this type of dolly, but were quick to call Uhaul and request they refund us.Lindsey N.
Horrendous customer service. They should fully not service U-Haul patrons nor be involved in any customer service field whatsoever. I have nothing but horrible feelings about the entire situation and the manner in which they, not only conducted themselves as business owners but how they represented U-Haul as a company. I will Actually go to lengths to avoid / pay hefty sums above and beyond to not have to deal With this location as well as U-Haul as a company entirely. U-Haul should be wildly concerned for their own livelihood having people like this represent them in the future. I wish them good luck as they will NEVER receive my money or patronage EVER again.Jeremy R.
This was our first time renting and the girl who helped us was amazing.RANDY F.
Customer did not leave a comment.Timmothy K.
Improve computer systempaul G.
Absolutely the easiest and most convenient trailer rental I've had!DAVID S.
Customer did not leave a comment.Gary A.
The owner was great. He was kind and helpful. I would definitely recommend.Scott C.
Lady who helped me was very disorganized and distracted but she was friendly and helped get trailer hooked up and such. / drop off was a little strange in that the guy who was working counter didn't know what to do except tell Me to check in online and I had to figure that out myself, while another customer was being told what to do by someone else on speaker phone. Just was very disorganized and not very professional.Christopher C.
The employees were professional quick courteous and kind.Albert G.