Customer Reviews for Archer Road Self Storage Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Archer Road Self Storage Inc

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Deb H. on

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Gardhy S. on

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Chandra S. on

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Very courteous and friendly

vicky E. on

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Amanda W. on

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Horrible customer service. Our drop off location (unknown to us) was changed last minute to another location. So when we went to drop off our 26' truck we were told he "didn't have enough room" and that we would need to contact UHAUL and take it somewhere else.There was no talking to him and when speaking to UHAUL on the phone they tried to bribe us into taking the truck to another location. The guy clearly had space for the truck he just didn't want to take it. But that's not the problem of the customer that's between him and UHAUL. We told him this and ended up leaving the keys on the counter and walking out. Beware!

Tonya B. on

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It was so EASY. Very knowledgeable staff who explained everything clearly and quickly.

Desmond F. on

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Truck newer. Great A/C

rodney D. on

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ALEXANDRA B. on

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chase M. on

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I did not get my hand truck and was still charged.

Jeff H. on

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We had selected a different return location, but at 1:35pm on the day of return, we received a text from U-haul instructing us to return it to 6505 Archer instead. This was a long way from where we unloaded the truck, but we drove there only to find the location had closed at 2PM on a Saturday! Since we specifically requested a 7PM return time, we did not appreciate being sent to a closed facility. To make matters worse, the U-haul self-return website would not let us complete the return ourselves. It would email us a code, but not accept the very code it just sent. So, I took photos, dropped the key in the slot and had to call customer service to report that we'd returned the truck. Next time, you should not send customers to locations after their posted business hours.

James P. on

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Closed. Grass lot.

Wanda j H. on

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Dropped off rental before office opened. Email received in appropriate time frame to verify truck received and close the rental contact

THOMASINA L. on

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jessica I. on

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Michael V. on

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Easy and quick experience.

Luciano S. on

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Tina N. on

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Erik G. on

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Rental associates and center was clean, quick, and effective. I could not ask for anything more in that regard. The truck cabin was filthy, smelled awful, and the driver's side window crank was broken. I'm not sure if there were any other problems as I only used the truck for a few hours.

Shannon W. on

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Sergiy K. on

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Madysen S. on

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Tamara C. on

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Vincent R. on

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Carlos B. on

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Elvis M. on

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Vickor E. W. on

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Joseph B. on

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Jenni E. on

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Mary A M. on

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I wish that someone had run through the mechanism for the ramp operation with me. I had to go on UTube to find out how to operate it.

James B. on

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I don't see any thing that they could improve on the employees are friendly courteous and on the ball they really know their stuff. Thank you Archer Road storage U-Haul

Gary N. on

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Customer did not leave a comment.