Customer Reviews for Arco Cherokee Gas & Market
(U-Haul Neighborhood Dealer)

Rating:

5.0

Use real people instead of phone apps. Very annoying and doesn't always work

Rating:

4.0

The staff wS very friendly and helpful.

Rating:

3.0

It was after hours, the personal there were very helpful. There were no signs but I asked where to leave the rental.

Rating:

5.0

Nice people

Rating:

5.0

Truck windows and interior of cab pretty dirty.

Rating:

5.0

I liked that the truck was full of gas. Unlike other locations that give a truck with partial tank and you have to guess the amount of gas to fill the truck, instead of just doing a refill.

Rating:

5.0

The service you gave me was really very good. You were patient with me, you were very kind and helpful. Thank you . Juanita Dias

Rating:

5.0

The staff was friendly and professional. I had a top notch experience!

Rating:

1.0

I had a poor experience. I have never used this location and it was a last minute change due to the truck size I reserved not being available at my regular location. I asked for a 24 hour rental starting at 5 due to the last minute change. I arrived at 3:30 and it took about 25 minutes to check in. No vehicle inspection was completed and so I took pictures bof the mileage and gas when getting in the truck. The contract was emailed to me and stated that the gas was full, it was not it was at a 1/4 of a tank. When we returned the truck they argued with my fiance that it should have been full when we returned it. We returned the vehicle with 1/2 a tank and the counter person argued and said that they would not close out the contract because they didn't believe us. I had to contact U-Haul and I also got lots of little charges added at the end which did not get explained because the counter person was arguing with us. Will not us this location again.

Rating:

3.0

Over filled the gas.. told us we could come back Sunday (tomorrow) and MAYBE get a refund of gas the I put to much in…we started with 3/4 of a tank and I filled it up! Ridiculous to have us come back!

Rating:

5.0

Advise customers that a "One Way Rental" is by far cheaper than returning to same out if your ways days later. My rental of in town truck was by far more exoensive than renting one way 1 day later over a hundred miles away

Rating:

1.0

Manager got my reservation wrong. The total was extremely higher than what was agreed upon. Terrible customer service, terrible experience. Lowsy company and would never recommend their business to everyone. All employees were extremely lazy, could care less about helping you and do not give a shit about their customers. The store should really consider if they should do business in Lodi anymore

Rating:

5.0

Easy and fast drop off

Rating:

1.0

Make sure your employee knows what they are doing because the guy today did not. Highly disappointed

Rating:

5.0

Not much. Service was great!!

Rating:

1.0

Give your customer service the ability to deal with situations without having to pass the customer along to someone else.

Rating:

5.0

No comment

Rating:

3.0

Wash trucks.

Rating:

2.0

There was no one there to process my reserved pickup time of 8:00am. The person arrived abut 8:20.. The truck bed was not swept out and floor mats were dirty. The owner is very busy and he is training another person to process u-haul rentals.

Rating:

2.0

When someone makes a reservation in a certain area it's hard to drive further than what you wanted. Your vehicle is not there you have to drive further out pay more. They at least send you to the closest that have a similar vehicle not the one you wanted!

Rating:

2.0

there was some ongoing construction at the location, so that "could" have been part of the problem, but the vehicle was filthy and both the check out and return processes were very haphazard and time consuming.

Rating:

5.0

Fast service

Rating:

1.0

Horrible service! Need to fire the employees there and hire someone that is willing provide customer service.

Rating:

5.0

Awesome service from start to finish. Easy check in and easy check out. Was well worth the price.

Rating:

5.0

Very clean and friendly place

Rating:

4.0

Picking up a truck with an empty fuel tank was kinda frustrating.

Rating:

3.0

The truck was dirty inside. Blood on the driver side seat. There was a bunch of trash in the trailer part of the truck. I was charged more because the gas wasn't documented correctly previously to me renting it. I never received a receipt not even in my email. I called and was told it was sent. I returned the truck over 5 hours ago and I still have no idea how much I was charged for it. The employee was nice and I didn't have to wait long like at other locations.

Rating:

1.0

They were extremely poor communicators with regard to what i was renting. I rented the uhaul for “the day” then they called and said i was late returning it because they asked me to bring it back by 2pm and i said i could try. I asked what the difference in price was if i kept it the whole day, they said no difference. Then when i returned the uhaul, they gave me a bill foe $60.00 (i was quoted 34.00. They did not tell me that i was contracted for only 10 miles. In fact, i never saw or signed a contract at all. Horrible experience. I will NEVER be back and would recommend ANY other uhaul location over this one.

Rating:

2.0

Truck was dirty (inside the cab and the loading bed), interior dome light was held on by tape, the key was very temperamental and had to be positioned just right to turn on the ignition, the parking break is broken, AND to top it off my reservation was not initially showing on their computer so even though I did the mobile check in they wouldn’t release the keys to me initially.

Rating:

1.0

Entire experience was horrible!!! I'll never use or recommend Uhaul again. I spent over $11,000 renting from Uhaul this day and was treated poorly, given horrible equipment and was overcharged!

Rating:

1.0

Took over an hour & 1/2 to finally get the vehicle. The girl had no idea what she was doing. The vehicle was old, dirty, full of cigarette ash, no gas in it, drove horrible, alignment was off and dash lights & radio kept going out. Worst 3 days of travel of my life. And I was overcharged!!!!

Rating:

1.0

I couldn't pick up my truck before hours like scheduled. I had to wait until opened at 8. The guy wasn't there until 810. The truck was dirty on the inside. There were papers on passenger seat from previous rental. The tank showed full and when I returned, 8 miles later, it took $30 to fill it. I won't rent there again.

Rating:

5.0

Thank you I appreciate you

Rating:

5.0

Such nice and friendly people at this location in Lodi, CA. Very helpful and kind. Will definitely recommend and use again

Rating:

3.0

I used the swap option. Just needed the key from the store. The person didn’t understand. Took about 15 min to get the key.

Rating:

5.0

I can’t think of anything

Rating:

2.0

I delivered the truck earlier than initially expected. I arrived a little after dark and had a problem identifying the drop-off station, which turned out to be a gasoline station. I delivered the truck with 3/4 tank of fuel and a few miles over the allotted amount. I asked to be be given some credit for the half tank of fuel over the initial 1/4 amount received but was denied. I am disappointed on the lack of consideration.

Rating:

5.0

Friendly,Helpful and Courteous!

Rating:

3.0

The problem with my experience was with the reservation process. I reserved a one- way truck a month in advance to be picked up 5 minutes from my starting point and was notified the day prior to pickup NO truck was available. My only option was to drive 2.5 hours round trip to pick up a truck . I was scheduled to drop off at a location within 6 miles of my destination and the day prior to my return date was rerouted to a location much further away. Fortunately the drop off was corrected. The facilities themselves are great! Very easy online, check in, drop off all went very well.

Rating:

2.0

I am super upset, I literally filled this truck up and the gas gang didn't work properly. So I spent $ 50 and 12.5 gallons of gasoline to go literally 31 miles on my receipt. I use uhaul on a regular basis, and with the language bearer I'm just shit out of luck.

Rating:

1.0

The truck was disgusting inside and out. Inside was NOT cleaned prior to our pick up. Smelled like cigarettes, with cigarette butts left all over the truck, beer bottle caps and food crumbs. Inside and the cargo area was filled with ashes from a fire. The whole cargo area smelled like smoke and fire. We did go inside and complained they didn't clean the cab just quickly swept out the back. We asked if the cab had been cleaned before we got there and they said no, it was just dropped off. But the "this truck was cleaned and sanitized" paper was in it. Worst experience ever at a uhaul.

Rating:

2.0

The trailer was clean but had to wait at an Arci station for someone who knew how to work the uhaul computer, he was off premise. He was kind and polite but He guilted me back to the trailer ( first he tried to guild me to a car trailer) and once he guided me to the correct trailer he had me hook up the trailer myself and then as I was doing it he just walked away. No goodbye, thank you or anything else! What if I had no idea how to hook up a trailer properly??? Very dangerous in my opinion. Personally I prefer to do it myself as that way I know it is done properly but the majority of clients probably have no idea. He did not check to see if I had a properly rated ball, hitch or anything else. The tires were pretty boarderline in my opinion and I had no issue driving it a couple hundred miles but if I were driving much further I would not have felt safe doing it

Rating:

4.0

I did the hook up myself. There was no help but the equipment was fine.

Rating:

2.0

ONly one person running gas station, propane fill and UHaul desk. Felt very rushed. The person on site changed our reservation without my realizing. He made it a round trip rental rather than the one way rental we originally requested.

Rating:

1.0

you could inform them that the truck is going to be a local truck. I had to go to lodi Ca to get a truck that i reserved 2 weeks before in elk grove Ca. Uhaul sucks and I’ll never use uhaul again. you also charged me for equipment i never got or used. Thanks for the wonderful experience!!

Rating:

2.0

They didn’t even check truck before I left. They handed me keys and pointed to which one I was using. Then it only had a quarter tank , I brought it back with more gas then it left with and was charged for gas and a refuel fee of 52$ and some change. Ridiculous and a rip off

Rating:

1.0

Was told there was adapters to be purchase. They had no such equipment. I had to hook up the trailer myself and test the equipment myself.

Rating:

1.0

When we attempted to return the U-Haul we were charged double. We paid for the rental upon pick up, then when we went to return it they said we hadn’t paid for it.

Rating:

1.0

Stop doing business with them. That location was horrible. I had to wait over an hour to pick up the trailer. They didn’t have anyone at the location for uhaul that knew anything so I can to talk over the phone with someone I never even saw. Ended up not getting a contract and having to give them my card information and a picture of my license over the phone which is sketchy as heck under the circumstances.

Rating:

1.0

This location is absolutely awful. Truck was absolutely disgusting! Dried white fluid everywhere and smelled. Seats and dash and windows filthy. The equipment I ordered as well was never given included one furniture dolley, an appliance dolley, and a regular dolley. Back of truck had dirt and trash in it. Went into the location to get the truck and had worst customer service. I then called after leaving with the truck to ask about missing equipment and uhaul rep was unprofessional and hung up on me because I couldn’t understand his heavy accent. I am so disappointed with uhaul and it’s equipment. I then had to go back to another uhaul location from the first since he wouldn’t help me and ordered more dolleys. Pick all 3 up in my one car and get to the house where my movers are waiting to find one of the dolleys broken and won’t move. I’m disgusted with uhaul and will never recommend your services of any kind to anyone. Your trucks are neglected and a health hazard and can barely make it up the grapevine, your equipment is hazardous and ill maintained. Your locations are ran by untrustworthy, cheap, and dirty human beings. Your customer service is less than subpar and frankly unacceptable. You do not stand by your mission statement as a company. And I will be disputing my charges with my bank. I will use any other company besides uhaul at this point. You should too. Trust me when you’ve made all your plans and arrangements to move and uhaul doesn’t have your back you will be in my position and regret using them at all. Save yourself the trouble and look a little harder because this is your worst option.

Rating:

5.0

To help the customer hooking up the trailer to the truck

Rating:

3.0

There were a lot of items in the truck left from the previous renters, such as a mask, a spoon, gloves, etc. The smell in the truck was very strong, as if there was smoke and then air freshener to cover it up. Otherwise, fine.

Rating:

3.0

The person who does the rental doesn’t know how to do it, he had to ask someone else and ask me to tip the person he asked to help, which I didn’t mind because regardless whether he ask me or not , I will tip. But I just feel that he should know he to do the work. The other person was grumpy and he broke the key to my hitch because of his unwillingness. Thank You though, I appreciate you for the help

Rating:

4.0

Easy Process! And short wait time. Needed a truck on short notice, and got, no hassles

Rating:

1.0

Your co is fucked up

Rating:

5.0

Keep up d good work n more power to all d staffs in Hollywood branch!! God bless!!!

Rating:

2.0

$19.99 truck ended up $93.00 Total of 38 miles. Never again

Rating:

1.0

The vehicle is not maintained well or cleaned and prices are very high.