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Maria M
Customer Reviews for Arey Building Supply Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service will use again
GLENN LCashiers acted like we were a bother, they were friendly towards the end.
JOSHUA FThe truck rode extremely loud and rough
DAVID CShe was very nice and knew exactly what she was doing
Robert MWe had requested the van typically available at this location, but it was out for repair. Thus, we were compelled to take the 10' box truck which was more than we needed for this application. That, of course, led to greater fuel consumption.
Keith GThe dolly had bad wheels and difficult to use when appliances were strapped to it
Bruce KCustomer service was top notch. My first time and the folks really put me at ease.
LISA LI have no suggestions for improving the service. Everything was great, clean truck, good service, everything went perfect. I love the people at this location. I recommend them to all my family and friends.
TWYLIA BLocation does not allow alternate drop off locations which can be a huge inconvenience. Especially when you need to drive long distances.
Alexander NFast pickup and great service!! Will definitely use again.
Susan CThey are very easy to work with, everything was handled professionally
Doug VI’ll be using again next week
Edward HI have a long standing relationship with Arey Building Supply. They are always friendly and helpful. This was an easy transaction to complete since I did the on-line check-in process. The only issue appeared to be the slow U-Haul website. That was according to Dave who did the work. Two of the yard workers helped me hook up the trailer so that also went very easy. The trailer was in good condition.
Mitchell SVery happy with the whole process. Everything was very easy
MARY CGreat customer service and very knowledgeable.
Billy CStaff was extremely helpful and friendly.
Billy CNothing
William BSmooth ending process thankfully.
BRIGGIT AThe Uhaul truck in the driving area smelled of cat urine and was not cleaned. Almost returned truck because of the smell.
BRANDON SThe cab of the truck smelt like cigarette smoke. Smoking shouldn't be allowed in uhaul trucks.
Bruce BOverall everything was great! Thank- you!!!!!
NANCIE KGreat place to do business!!!
Robert SLeft ramp 'clicked in' but then fell off while loading vehicle. Had to use logs to ease vehicle off bed of carrier. Almost dumped vehicle totally. If we find any damage to undercarriage will be contacting uhaul as we had bought the uhaul insurance
PAUL JThe enclosed trailer did not pull well at all going to Syracuse and then once we got to our location, opened the door, the two walls were wet and water all over the floor, when I got my furniture home, we had streaks of white paint on it from the wet walls. I did advice the rep when returned and he was going to do the follow-up and place it out of service.
DOUG EIf truck and be back on time due to weather we should be charged for it
JOE BLoose cat food all over the back of truck inthe attic.
MARK CThey all are very helpful and friendly
ALAN FThe most challenging aspect of picking up the U-haul after hours was our struggle to connect to the internet. We live in a rural area and we kept losing a signal and were walking around the parking lot in the cold trying to stay connected. Also, the check-in process seemed cumbersome and very time-consuming. It took us a solid hour to get all checked in to access the key to get the truck.
Francis RDidn't come up as an option to drop off there and they're a mile away from me (Issue with the online site?) . Good people, very helpful
Avery BMake sure the unit is clean and at least the windshield wipers work. It is very disappointing to pick up a truck and can't see out of it, and it has been a must that I have to fuel it up prior to packing. The last thing someone wants to do is search for an adequate fuel source prior to using the OVERLY expensive rental. By the way, rented a 20' truck this time to go from PA to SC it cost me almost 4 times more than when I rented a 26' to go from SC to PA a year ago!!!!!!!
LARRY SDawn and Melinda made my U-Haul experience 100% satisfied!! And they did it having to deal with getting me to and from NC; then total understanding of my personal unloading situation when I got back to PA. These two ladies are knowledgeable, professional, and relatable. A+ for each of them!!
Susan Etrucks should be full of fuel not guessing on fuel
Gregory RI have rented from Arey’s many many times over the years and have always had a great experience! Great people over there!
JIM SThe clerk who takes care of uhaul is very is very helpful and caring
ALAN FStop advertising $19.99 a day when the total is actually more than double that amount.
michael cPrevious customers information was in the truck still. I went through the mobile check in as directed by my reservation email only to find out I still had to go to the counter which means waking all the way around the building. I stood in line for 15! Minutes (it’s also a hardware store). When I finally got to the counter I was scolded over and over for using the mobile checkin because it was her job to do this. I try to tell her I followed the directions but it didn’t seem to matter. I waited to rerun the U-Haul till after they were closed and paying extra just so I didn’t have to interact with her again.
Terri CThe customer service was excellent. Dawn was great. I can’t say enough about the service. Excellent
DONNA Wreservation pick up was delayed by 30 minutes due to previous renter. this was no fault of the rental pickup location, they were great
Laura AThe Arey Building Supply Team represent U-Haul well. Always a pleasure doing business with these folks.
LOUIS AThe packing blankets and handtruck should be an option, not something that takes up space that I am paying rental for. I would love a response to this and a reason that corporate headquarters has determined that you don’t have a choice but to negotiate your things around an optional rental item that you don’t want, nor did you request. In fact, I asked that they be removed and was told that they were not able to be removed unless they were rented. This is ridiculous. Seriously people get it together.
MARGARET BI see no improvements needed
BRUCE BWould have liked a bigger trailer, like a car trailer, looking to pick up a tractor next week, not sure where to rent one.
WALTER KThe gas was exactly the same as when I rented it but I still got an 11$ charge
Tom C